2.50
Hdl Handle:
http://hdl.handle.net/10755/182091
Category:
Abstract
Type:
Presentation
Title:
Secrets Lead to Mistakes: Establishing a Culture of Safety Through Transparency
Author(s):
Vish, Nancy
Author Details:
Nancy Vish, RN, PhD, NEA-BC, F.A.C.H.E., President/Chief Nursing Officer, Baylor Heart and Vascular Hospital, Dallas, Texas, USA, email: nancy.vish@baylorhealth.edu
Abstract:
Podium presentation, ANCC National Magnet Conference: In many organizations, errors are kept a secret. Several years ago, our organization started Culture of Safety Meetings for all employees every 4 months. The meetings are lead by the CNO who discloses errors made within the organization for the previous 4 months with opportunities identified for improvement. Changes in process or improvements in programs for that same timeframe are also included. Staff are asked at each meeting to identify any issues that keep them awake at night which are acted upon and discussed at the following meeting. This transparent approach to errors has lead to a culture promoting patient safety and open disclosure. Health Care Improvement provides trended documentation from the error reporting system, in additional to opportunities identified in shared governance meetings, daily huddle meetings, and telephone follow up. The staff are surveyed every two years using an esurvey created by the hospital systems Patient Safety Team. The scores for this hospital were the highest in the system with positive responses of over 90% in feeling that reported errors were handled effectively and lead to change. 100 percent of the employees who answered the survey stated they feel a personal sense of responsibility to improve safety. Transparency with errors combined with opportunities for improvement in education and/or operational processes can lead to an environment of safety.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleSecrets Lead to Mistakes: Establishing a Culture of Safety Through Transparencyen_GB
dc.contributor.authorVish, Nancyen_US
dc.author.detailsNancy Vish, RN, PhD, NEA-BC, F.A.C.H.E., President/Chief Nursing Officer, Baylor Heart and Vascular Hospital, Dallas, Texas, USA, email: nancy.vish@baylorhealth.eduen_US
dc.identifier.urihttp://hdl.handle.net/10755/182091-
dc.description.abstractPodium presentation, ANCC National Magnet Conference: In many organizations, errors are kept a secret. Several years ago, our organization started Culture of Safety Meetings for all employees every 4 months. The meetings are lead by the CNO who discloses errors made within the organization for the previous 4 months with opportunities identified for improvement. Changes in process or improvements in programs for that same timeframe are also included. Staff are asked at each meeting to identify any issues that keep them awake at night which are acted upon and discussed at the following meeting. This transparent approach to errors has lead to a culture promoting patient safety and open disclosure. Health Care Improvement provides trended documentation from the error reporting system, in additional to opportunities identified in shared governance meetings, daily huddle meetings, and telephone follow up. The staff are surveyed every two years using an esurvey created by the hospital systems Patient Safety Team. The scores for this hospital were the highest in the system with positive responses of over 90% in feeling that reported errors were handled effectively and lead to change. 100 percent of the employees who answered the survey stated they feel a personal sense of responsibility to improve safety. Transparency with errors combined with opportunities for improvement in education and/or operational processes can lead to an environment of safety.en_GB
dc.date.available2011-10-28T15:08:42Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:08:42Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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