2.50
Hdl Handle:
http://hdl.handle.net/10755/182093
Category:
Abstract
Type:
Presentation
Title:
Raising the Bar on Structural Empowerment - Creating a Culture of Lateral Accountability
Author(s):
Vose, Courtney
Author Details:
Courtney Vose, RN, MSN, CEN, Administrator, Patient Care Services, Lehigh Valley Health Network, Allentown, Pennsylvania, USA, email: Courtney.Vose@lvh.com
Abstract:
Podium presentation, ANCC National Magnet Conference: In healthcare, ineffective communication and poor teamwork can negatively impact employee and patient satisfaction, staff retention and patient outcomes. Staff members in an academic, community hospital recognized the value of a lateral accountability culture, versus the traditional hierarchical or avoidance approach, to address ineffective interactions. A stakeholder task force developed standards and operational methodologies for lateral accountability, including peer to peer coaching. After successful implementation at a leadership level, staff nurses conducted a two hour retreat for their colleagues, which included pre- and post-retreat reading of two seminal texts. A unique aspect of this effort was production of visual cue cards, which attach to the back of the staff name badge. To promote learning of peer coaching skills, all staff were required to complete a homework assignment which included: witnessing both a positive and negative interaction between two colleagues; initiation of peer to peer coaching; and, completion of written exemplars describing the situations. Accountability to hard-wire lateral accountability into the culture is also promoted by associated organizational behavioral standards within the annual performance appraisal. This presentation will review the evidence associated with lateral accountability concepts and constructs, detail standards and operational methodologies to institute lateral accountability, demonstrate role plays of the defined skills, and detail case studies of ineffective and effective peer to peer coaching. Implementation of lateral accountability constructs, including peer to peer coaching, can be implemented in any healthcare setting to promote professional engagement, enhance structural empowerment and ultimately, uphold robust professional practice.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleRaising the Bar on Structural Empowerment - Creating a Culture of Lateral Accountabilityen_GB
dc.contributor.authorVose, Courtneyen_US
dc.author.detailsCourtney Vose, RN, MSN, CEN, Administrator, Patient Care Services, Lehigh Valley Health Network, Allentown, Pennsylvania, USA, email: Courtney.Vose@lvh.comen_US
dc.identifier.urihttp://hdl.handle.net/10755/182093-
dc.description.abstractPodium presentation, ANCC National Magnet Conference: In healthcare, ineffective communication and poor teamwork can negatively impact employee and patient satisfaction, staff retention and patient outcomes. Staff members in an academic, community hospital recognized the value of a lateral accountability culture, versus the traditional hierarchical or avoidance approach, to address ineffective interactions. A stakeholder task force developed standards and operational methodologies for lateral accountability, including peer to peer coaching. After successful implementation at a leadership level, staff nurses conducted a two hour retreat for their colleagues, which included pre- and post-retreat reading of two seminal texts. A unique aspect of this effort was production of visual cue cards, which attach to the back of the staff name badge. To promote learning of peer coaching skills, all staff were required to complete a homework assignment which included: witnessing both a positive and negative interaction between two colleagues; initiation of peer to peer coaching; and, completion of written exemplars describing the situations. Accountability to hard-wire lateral accountability into the culture is also promoted by associated organizational behavioral standards within the annual performance appraisal. This presentation will review the evidence associated with lateral accountability concepts and constructs, detail standards and operational methodologies to institute lateral accountability, demonstrate role plays of the defined skills, and detail case studies of ineffective and effective peer to peer coaching. Implementation of lateral accountability constructs, including peer to peer coaching, can be implemented in any healthcare setting to promote professional engagement, enhance structural empowerment and ultimately, uphold robust professional practice.en_GB
dc.date.available2011-10-28T15:08:47Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:08:47Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.