2.50
Hdl Handle:
http://hdl.handle.net/10755/182110
Category:
Abstract
Type:
Presentation
Title:
Developing Oncology Care Teams Through Application of Operational Excellence Principles
Author(s):
Blaseg, Karyl
Author Details:
Karyl Blaseg, RN, MSN, OCN, Master of Outpatient Oncology, Billings Clinic, Billings, Montana, USA, email: kblaseg@billingsclinic.org
Abstract:
Poster presentation, ANCC National Magnet Conference: An Operational Excellence project was undertaken to improve patient care, provider and staff satisfaction, workflow, and overall productivity in our medical oncology department. The previous nursing model provided little role clarity among staff, varying degrees of accountability, and an imbalanced workload. Leadership expectations were identified at the outset of the project and then data collection began with conducting physician and staff interviews. Information gathered related to current processes; clarity and satisfaction of triage RN role, LPN, and MA roles; and clarity and satisfaction with team and one-to-one models of care. Utilizing Lean Kaizen principles, major project activities involved analyzing information obtained, mapping out processes, evaluating layout and work flow processes to improve efficiencies; and analysis of daily activities related to licensure requirements. A new model for patient care delivery (care teams) was designed after careful analysis of data, thereby integrating benefits from the existing team nursing process and the previous one-to-one model. Care teams were formed by dividing the providers into teams and realigning the office staff to specific teams. This model not only maximized the benefits of both models, but was also well-aligned to meet the expectations set forth by the leadership team. Overall results include improved provider and staff satisfaction, improved communication, and more efficient patient care through development of clear and standardized processes.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleDeveloping Oncology Care Teams Through Application of Operational Excellence Principlesen_GB
dc.contributor.authorBlaseg, Karylen_US
dc.author.detailsKaryl Blaseg, RN, MSN, OCN, Master of Outpatient Oncology, Billings Clinic, Billings, Montana, USA, email: kblaseg@billingsclinic.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182110-
dc.description.abstractPoster presentation, ANCC National Magnet Conference: An Operational Excellence project was undertaken to improve patient care, provider and staff satisfaction, workflow, and overall productivity in our medical oncology department. The previous nursing model provided little role clarity among staff, varying degrees of accountability, and an imbalanced workload. Leadership expectations were identified at the outset of the project and then data collection began with conducting physician and staff interviews. Information gathered related to current processes; clarity and satisfaction of triage RN role, LPN, and MA roles; and clarity and satisfaction with team and one-to-one models of care. Utilizing Lean Kaizen principles, major project activities involved analyzing information obtained, mapping out processes, evaluating layout and work flow processes to improve efficiencies; and analysis of daily activities related to licensure requirements. A new model for patient care delivery (care teams) was designed after careful analysis of data, thereby integrating benefits from the existing team nursing process and the previous one-to-one model. Care teams were formed by dividing the providers into teams and realigning the office staff to specific teams. This model not only maximized the benefits of both models, but was also well-aligned to meet the expectations set forth by the leadership team. Overall results include improved provider and staff satisfaction, improved communication, and more efficient patient care through development of clear and standardized processes.en_GB
dc.date.available2011-10-28T15:09:33Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:09:33Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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