2.50
Hdl Handle:
http://hdl.handle.net/10755/182114
Category:
Abstract
Type:
Presentation
Title:
HELP! Condition H Allows Patients and Families to Access an Emergency Response Team
Author(s):
Soudi, Bogert
Author Details:
Soudi Bogert, RN, BSN, Magnet Project Coordinator, Critical Care Outcomes Coordinator, St. Joseph Hospital, Orange, California, USA, email: soudi.bogert@stjoe.org
Abstract:
Podium presentation, ANCC National Magnet Conference: Background: In 2007, we implemented Condition H (HELP), a patient/family initiated emergency response team which is activated when there is a change in the patients condition or needs are not addressed and/or met. Innovation: Josie King was a child who suffered fatal consequences due to medical errors. Through our work with IHI, we realized the importance of involving the patients and families in their care and more importantly, by giving them a means to access a team of expert individuals if they feel there has been a change in the patients medical condition not recognized by the healthcare team. They can utilize the program for various reasons including confusion with the plan of care or a breakdown in communication. When activated, an expert multidisciplinary team responds to an emergent situation to assess and address the situation. Follow-up evaluations are conducted the following day to help assess patients/families understanding and overall experience. Outcomes: Since implementation, we have had over 30 calls. These are tracked, reviewed and findings are shared in numerous clinical, medical, and administrative arenas. After analyzing all events and reasons for activation, we have identified some key areas in need of improvement and have made efforts for change. Staff support Condition H and have been able to see first hand how valuable and important it is. Patients and families have been 100% satisfied with the program regardless of the outcomes of their concerns. They express feeling safer knowing it is available to them.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleHELP! Condition H Allows Patients and Families to Access an Emergency Response Teamen_GB
dc.contributor.authorSoudi, Bogerten_US
dc.author.detailsSoudi Bogert, RN, BSN, Magnet Project Coordinator, Critical Care Outcomes Coordinator, St. Joseph Hospital, Orange, California, USA, email: soudi.bogert@stjoe.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182114-
dc.description.abstractPodium presentation, ANCC National Magnet Conference: Background: In 2007, we implemented Condition H (HELP), a patient/family initiated emergency response team which is activated when there is a change in the patients condition or needs are not addressed and/or met. Innovation: Josie King was a child who suffered fatal consequences due to medical errors. Through our work with IHI, we realized the importance of involving the patients and families in their care and more importantly, by giving them a means to access a team of expert individuals if they feel there has been a change in the patients medical condition not recognized by the healthcare team. They can utilize the program for various reasons including confusion with the plan of care or a breakdown in communication. When activated, an expert multidisciplinary team responds to an emergent situation to assess and address the situation. Follow-up evaluations are conducted the following day to help assess patients/families understanding and overall experience. Outcomes: Since implementation, we have had over 30 calls. These are tracked, reviewed and findings are shared in numerous clinical, medical, and administrative arenas. After analyzing all events and reasons for activation, we have identified some key areas in need of improvement and have made efforts for change. Staff support Condition H and have been able to see first hand how valuable and important it is. Patients and families have been 100% satisfied with the program regardless of the outcomes of their concerns. They express feeling safer knowing it is available to them.en_GB
dc.date.available2011-10-28T15:09:44Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:09:44Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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