2.50
Hdl Handle:
http://hdl.handle.net/10755/182163
Category:
Abstract
Type:
Presentation
Title:
Leading Change and Overcoming Resistance to Improve Patient Throughput and Staff Satisfaction
Author(s):
Foltin, Anne
Author Details:
Anne Foltin, MA, RN, NE-BC, Nurse Manager, NYU Langone Medical Center, New York, New York, USA, email: anne.foltin@nyumc.org
Abstract:
Poster presentation, ANCC National Magnet Conference: Background: The Cardiac/Vascular unit specializes in the care of pre/post cardiac catheterization/electrophysiology patients. A 30% increase in volume over the previous year left us struggling to meet the demands of patient throughput. After an immediate assessment of our systems, the following areas were identified for change: patient preparation, delineation of staff roles, working hours and LIP support. These proposed changes were initially met with resistance and hostility. Purposes: To create fluid and efficient systems for the increasing patient volume To engage staff in establishing creative solutions to meet transitioning unit Methods: After forming a preliminary plan on an administrative level, staff was engaged to develop a plan. Areas of change were identified and prioritized. Frequent staff meetings were held to communicate the necessity for change; instill desire for participation in the change process; provide feedback/support; elicit suggestions; provide safe-haven for verbalizing concerns. Principles of change theorists were utilized to understand group reactions. Competencies of 'emotional intelligence' were utilized to motivate and empower staff; address resistance; inspire creativity and innovation; ensure flexibility and share a unified vision. Results/Outcomes: Changes in this process resulted in the following: creation of RN Prep role and an adjustment of working hours; construction of prep area; revision of LIP and RN accountabilities; revision of discharge phone call survey to evaluate efficacy of discharge teaching and patient satisfaction. On time starts have increased from 54% to 72%. Patient satisfaction scores related to: their experience with the process, pre-procedure and discharge readiness have increased from 85% to 91%.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleLeading Change and Overcoming Resistance to Improve Patient Throughput and Staff Satisfactionen_GB
dc.contributor.authorFoltin, Anneen_US
dc.author.detailsAnne Foltin, MA, RN, NE-BC, Nurse Manager, NYU Langone Medical Center, New York, New York, USA, email: anne.foltin@nyumc.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182163-
dc.description.abstractPoster presentation, ANCC National Magnet Conference: Background: The Cardiac/Vascular unit specializes in the care of pre/post cardiac catheterization/electrophysiology patients. A 30% increase in volume over the previous year left us struggling to meet the demands of patient throughput. After an immediate assessment of our systems, the following areas were identified for change: patient preparation, delineation of staff roles, working hours and LIP support. These proposed changes were initially met with resistance and hostility. Purposes: To create fluid and efficient systems for the increasing patient volume To engage staff in establishing creative solutions to meet transitioning unit Methods: After forming a preliminary plan on an administrative level, staff was engaged to develop a plan. Areas of change were identified and prioritized. Frequent staff meetings were held to communicate the necessity for change; instill desire for participation in the change process; provide feedback/support; elicit suggestions; provide safe-haven for verbalizing concerns. Principles of change theorists were utilized to understand group reactions. Competencies of 'emotional intelligence' were utilized to motivate and empower staff; address resistance; inspire creativity and innovation; ensure flexibility and share a unified vision. Results/Outcomes: Changes in this process resulted in the following: creation of RN Prep role and an adjustment of working hours; construction of prep area; revision of LIP and RN accountabilities; revision of discharge phone call survey to evaluate efficacy of discharge teaching and patient satisfaction. On time starts have increased from 54% to 72%. Patient satisfaction scores related to: their experience with the process, pre-procedure and discharge readiness have increased from 85% to 91%.en_GB
dc.date.available2011-10-28T15:11:57Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:11:57Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.