2.50
Hdl Handle:
http://hdl.handle.net/10755/182165
Category:
Abstract
Type:
Presentation
Title:
From Toxic to Top Notch: How to Transform a Unit
Author(s):
Frownfelter, Penny
Author Details:
Penny Frownfelter, RN, MSN, NEA, Director of Nursing, PinnacleHealth System, Harrisburg, Pennsylvania, USA, email: pfrownfelter@pinnaclehealth.org
Abstract:
Podium presentation, ANCC National Magnet Conference: This presentation will discuss the process of transformation of a progressive care unit (PCU) and a dialysis unit. The process began with a thorough assessment of the unit by the nurse executive using Strengths, Weaknesses, Opportunities, Threats (SWOT). Nurse managers were recruited based on identified needs of the department. Both units struggled to maintain standards of care. Candidates with strong clinical backgrounds and change management experience were sought. The nurse executive and nurse managers worked collaboratively with staff nurse leaders and medical staff to prioritize opportunities for improvement. Staff engagement was a priority. Staff participated in development of a unit strategic plan. The establishment of a shared governance model engaged staff in the improvement process and created ownership of the unit culture and performance. Barriers to change arose among the nursing and medical staffs. Nurse managers responded with open communication keeping the focus on the strategic plan. Departmental meetings that included staff and physicians were established to identify problems and solutions. PCU participated in the NDNQI Nurse Satisfaction Survey. From 2008 to 2009, the Overall Satisfaction with Practice Environment score increased 18%. The Satisfaction with the Nurse Manager score increased 33%. Perception of Quality increased 18%. The Dialysis unit participated in the Employee Engagement Survey in November 2008. Results were among the lowest in the system. Overall engagement increased 27% in 2009. Compliance to the standard of care increased 30%. Proactive nursing leadership has transformed these toxic environments in to top notch nursing units.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleFrom Toxic to Top Notch: How to Transform a Uniten_GB
dc.contributor.authorFrownfelter, Pennyen_US
dc.author.detailsPenny Frownfelter, RN, MSN, NEA, Director of Nursing, PinnacleHealth System, Harrisburg, Pennsylvania, USA, email: pfrownfelter@pinnaclehealth.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182165-
dc.description.abstractPodium presentation, ANCC National Magnet Conference: This presentation will discuss the process of transformation of a progressive care unit (PCU) and a dialysis unit. The process began with a thorough assessment of the unit by the nurse executive using Strengths, Weaknesses, Opportunities, Threats (SWOT). Nurse managers were recruited based on identified needs of the department. Both units struggled to maintain standards of care. Candidates with strong clinical backgrounds and change management experience were sought. The nurse executive and nurse managers worked collaboratively with staff nurse leaders and medical staff to prioritize opportunities for improvement. Staff engagement was a priority. Staff participated in development of a unit strategic plan. The establishment of a shared governance model engaged staff in the improvement process and created ownership of the unit culture and performance. Barriers to change arose among the nursing and medical staffs. Nurse managers responded with open communication keeping the focus on the strategic plan. Departmental meetings that included staff and physicians were established to identify problems and solutions. PCU participated in the NDNQI Nurse Satisfaction Survey. From 2008 to 2009, the Overall Satisfaction with Practice Environment score increased 18%. The Satisfaction with the Nurse Manager score increased 33%. Perception of Quality increased 18%. The Dialysis unit participated in the Employee Engagement Survey in November 2008. Results were among the lowest in the system. Overall engagement increased 27% in 2009. Compliance to the standard of care increased 30%. Proactive nursing leadership has transformed these toxic environments in to top notch nursing units.en_GB
dc.date.available2011-10-28T15:12:03Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:12:03Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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