2.50
Hdl Handle:
http://hdl.handle.net/10755/182168
Category:
Abstract
Type:
Presentation
Title:
Accountable Care: Making Data Actionable to Improve Patient Safety
Author(s):
Goetz, Kristopher
Author Details:
Kristopher Goetz, MA, Manager, Performance and Innovation, Northwestern Memorial Hospital, Chicago, Illinois, USA, email: kgoetz@nmh.org
Abstract:
Poster presentation, ANCC National Magnet Conference: Current literature indicates perceptions of embedding an accountability culture are changing from a top-down coerce and compel approach to a collaborative model designed to engage the hearts and minds of the team to create an environment where individuals are accountable to each other for improved outcomes . One academic medical center combined this heuristic with the use of near real-time data on nursing performance to drive meaningful improvements in patient care. During a review of the annual nursing dashboard our hospital discovered that while outcomes were visible and transparent, few nurses considered dashboards as drivers of daily quality improvement. This was partially attributed to the monthly lag in dashboard reporting cycles. To address this problem the organization first uncovered key drivers of increased ownership of outcomes (education, engagement, empowerment, and accountability). Once addressed, the nursing division leveraged the hospitals Electronic Data Warehouse (EDW) and other automatic reporting tools to obtain near real time data to drive process improvements. Information included (but was not limited to) daily reports on nursing processes and outcomes related to pressure ulcers, patient falls, pneumonia vaccination, and employee injuries. In combination with formal improvement initiatives, the hearts and minds approach and use of real time data helped the organization achieve several gains in patient safety: pressure ulcer rates were reduced to the lowest level in 3 years, hand hygiene compliance reached 86%, and compliance with falls precautions and pneumonia vaccination reached nearly 100%.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleAccountable Care: Making Data Actionable to Improve Patient Safetyen_GB
dc.contributor.authorGoetz, Kristopheren_US
dc.author.detailsKristopher Goetz, MA, Manager, Performance and Innovation, Northwestern Memorial Hospital, Chicago, Illinois, USA, email: kgoetz@nmh.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182168-
dc.description.abstractPoster presentation, ANCC National Magnet Conference: Current literature indicates perceptions of embedding an accountability culture are changing from a top-down coerce and compel approach to a collaborative model designed to engage the hearts and minds of the team to create an environment where individuals are accountable to each other for improved outcomes . One academic medical center combined this heuristic with the use of near real-time data on nursing performance to drive meaningful improvements in patient care. During a review of the annual nursing dashboard our hospital discovered that while outcomes were visible and transparent, few nurses considered dashboards as drivers of daily quality improvement. This was partially attributed to the monthly lag in dashboard reporting cycles. To address this problem the organization first uncovered key drivers of increased ownership of outcomes (education, engagement, empowerment, and accountability). Once addressed, the nursing division leveraged the hospitals Electronic Data Warehouse (EDW) and other automatic reporting tools to obtain near real time data to drive process improvements. Information included (but was not limited to) daily reports on nursing processes and outcomes related to pressure ulcers, patient falls, pneumonia vaccination, and employee injuries. In combination with formal improvement initiatives, the hearts and minds approach and use of real time data helped the organization achieve several gains in patient safety: pressure ulcer rates were reduced to the lowest level in 3 years, hand hygiene compliance reached 86%, and compliance with falls precautions and pneumonia vaccination reached nearly 100%.en_GB
dc.date.available2011-10-28T15:12:11Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:12:11Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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