2.50
Hdl Handle:
http://hdl.handle.net/10755/182186
Category:
Abstract
Type:
Presentation
Title:
Ask Frequently and Ask Purposefully: Key Questions that Lead to a Healthy Work Environment
Author(s):
Iype, Mini
Author Details:
Mini Iype, MSN/MHA, RN, RN-BC, Team Facilitator, Specialty Care & ICU Units, Baylor Jack and Jane Hamilton Heart and Vascular Hospital, Dallas, Texas, USA, email: MIYPE@SBCGLOBAL.NET
Abstract:
Poster presentation, ANCC National Magnet Conference: Our hospital strives not only to meet the needs of our patients but also our employees. To achieve this, our staff is routinely surveyed with an innovative tool to identify barriers to employee satisfaction. This process has led to a 98% retention rate and less than 3% turnover rate. Initially the survey was given to 100% of staff every 8 weeks. After, resolving the initial issues that were identified it was determined by our staff nurse committee that the survey should be administered once a quarter. The questions were developed in a shared governance committee that included a representation from each department within the hospital. In addition, our leadership team assesses the overall nature of the questions annually. This helps to identify if new ideas for executing and implementing change are needed. We have over an 80% return rate on these surveys. The survey is measured on a Likert scale of 1-5 (1 being poor and 5 being excellent) and anything below a 4 requires an action plan. The results are presented to the leadership team and action plans are created and presented to the staff in departmental meetings. The results are trended each quarter to identify what process improvements/action plans are working well. In conclusion, the quarterly employee satisfaction survey has proven to be a useful and valuable tool in addressing the needs and concerns expressed by our staff. The survey has also been instrumental in maintaining our excellent retention and turnover rates.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleAsk Frequently and Ask Purposefully: Key Questions that Lead to a Healthy Work Environmenten_GB
dc.contributor.authorIype, Minien_US
dc.author.detailsMini Iype, MSN/MHA, RN, RN-BC, Team Facilitator, Specialty Care & ICU Units, Baylor Jack and Jane Hamilton Heart and Vascular Hospital, Dallas, Texas, USA, email: MIYPE@SBCGLOBAL.NETen_US
dc.identifier.urihttp://hdl.handle.net/10755/182186-
dc.description.abstractPoster presentation, ANCC National Magnet Conference: Our hospital strives not only to meet the needs of our patients but also our employees. To achieve this, our staff is routinely surveyed with an innovative tool to identify barriers to employee satisfaction. This process has led to a 98% retention rate and less than 3% turnover rate. Initially the survey was given to 100% of staff every 8 weeks. After, resolving the initial issues that were identified it was determined by our staff nurse committee that the survey should be administered once a quarter. The questions were developed in a shared governance committee that included a representation from each department within the hospital. In addition, our leadership team assesses the overall nature of the questions annually. This helps to identify if new ideas for executing and implementing change are needed. We have over an 80% return rate on these surveys. The survey is measured on a Likert scale of 1-5 (1 being poor and 5 being excellent) and anything below a 4 requires an action plan. The results are presented to the leadership team and action plans are created and presented to the staff in departmental meetings. The results are trended each quarter to identify what process improvements/action plans are working well. In conclusion, the quarterly employee satisfaction survey has proven to be a useful and valuable tool in addressing the needs and concerns expressed by our staff. The survey has also been instrumental in maintaining our excellent retention and turnover rates.en_GB
dc.date.available2011-10-28T15:13:00Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:13:00Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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