2.50
Hdl Handle:
http://hdl.handle.net/10755/182189
Category:
Abstract
Type:
Presentation
Title:
Emergency Department Operational Improvement Through the Development of High Performing Work Teams
Author(s):
Johnson, Lisa
Author Details:
Lisa Johnson, MS, RN, RRT, NEA-BC, FACHE, Director, Trauma, EMS, Regional Development, OSF Saint Anthony Medical Center, Rockford, Illinois, USA, email: lisamarie.johnson@osfhealthcare.org
Abstract:
Poster presentation, ANCC National Magnet Conference: Emergency departments (ED) are faced with challenges that go beyond the clinical care patients. At one Magnet hospital, the ED previously lacked a successful methodology for tracking and monitoring key performance indicators necessary to manage operations effectively. Cyclic episodes of work flow inefficiencies, management turnover, inconsistent patient satisfaction scores, fluctuating staff morale and reduced participation in shared decision-making were evident. Former interventions were unsuccessful not due to lack of hard work, effort and strategy, but rather due to the lack of adequate education for staff, the inability to monitor key performance indicators, and inconsistency in leadership. The overall strategy of this initiative was to meet operational excellence through the development of high performing work teams (HPWT). As teams meet goals, they move through predefined phases that reward them by granting increased autonomy. The department was divided into three teams, each with an assigned team leader. Team leaders were educated and mentored by leadership and then presented the HPWT concept and process during Bootcamp. The teams created and utilized a quality dashboard to monitor their progress. The teams benchmark against set aims for each metric and are expected to progress through four established phases. Since October 2007, the ED has seen positive changes and outcome measures. The requirement of maintaining certifications increased to a target of 100% for the one team in August 2009. The patient satisfaction top box scores increased to threshold in March 2009. As goals within each phase are accomplished the teams will work towards becoming a HPWT.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Phoenix, Arizona, USA
Description:
The 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleEmergency Department Operational Improvement Through the Development of High Performing Work Teamsen_GB
dc.contributor.authorJohnson, Lisaen_US
dc.author.detailsLisa Johnson, MS, RN, RRT, NEA-BC, FACHE, Director, Trauma, EMS, Regional Development, OSF Saint Anthony Medical Center, Rockford, Illinois, USA, email: lisamarie.johnson@osfhealthcare.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182189-
dc.description.abstractPoster presentation, ANCC National Magnet Conference: Emergency departments (ED) are faced with challenges that go beyond the clinical care patients. At one Magnet hospital, the ED previously lacked a successful methodology for tracking and monitoring key performance indicators necessary to manage operations effectively. Cyclic episodes of work flow inefficiencies, management turnover, inconsistent patient satisfaction scores, fluctuating staff morale and reduced participation in shared decision-making were evident. Former interventions were unsuccessful not due to lack of hard work, effort and strategy, but rather due to the lack of adequate education for staff, the inability to monitor key performance indicators, and inconsistency in leadership. The overall strategy of this initiative was to meet operational excellence through the development of high performing work teams (HPWT). As teams meet goals, they move through predefined phases that reward them by granting increased autonomy. The department was divided into three teams, each with an assigned team leader. Team leaders were educated and mentored by leadership and then presented the HPWT concept and process during Bootcamp. The teams created and utilized a quality dashboard to monitor their progress. The teams benchmark against set aims for each metric and are expected to progress through four established phases. Since October 2007, the ED has seen positive changes and outcome measures. The requirement of maintaining certifications increased to a target of 100% for the one team in August 2009. The patient satisfaction top box scores increased to threshold in March 2009. As goals within each phase are accomplished the teams will work towards becoming a HPWT.en_GB
dc.date.available2011-10-28T15:13:08Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:13:08Z-
dc.conference.date2010en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationPhoenix, Arizona, USAen_US
dc.descriptionThe 14th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 13-15 October, 2010 at the Phoenix Convention Center in Phoenix, Arizona, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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