2.50
Hdl Handle:
http://hdl.handle.net/10755/182305
Category:
Abstract
Type:
Presentation
Title:
Transforming Uncertainty: Building Confidence and Satisfaction Through Leadership and Education
Author(s):
Oliver-Palanca, Janet
Author Details:
Janet Oliver-Palanca, BSN, RNC , FHMPP, PCE, Maine Medical Center, Portland, Maine, USA, email: palanj@mmc.org
Abstract:
Preparing interdisciplinary staff for a safe and smooth transition in care delivery presents challenges regardless of the magnitude of the change. When faced with affecting a move for our Family Birth and Neonatal Intensive Care Departments to a new facility, our goal was to design and implement education that met both regulatory criteria, and prepared the staff to hit the ground running. We conducted a thorough evaluation of our own best practices and researched new ways of working that could be adapted to improve outcomes and efficiencies. Budgetary and time constraints required innovation. Partnering closely with management, we pioneered an original training model that incrementally built complexity to mirror training needs of hospital staff as well as the community. Employing interdisciplinary staff as teachers, we developed creative methods for efficient education. Our program was an outstanding success; patients, families and staff transitioned to the new environment easily. Staff felt well trained and confident to care for their patients. Patient and family perceptions reflected satisfaction with the quality of care and with the new environment. There were also excellent unexpected results: improved clinical outcomes, enhanced interdisciplinary rapport, and renewed staff commitment to safety campaigns. Many lessons learned were applied during the subsequent and successful transition of our Emergency Department, indicating strong genralizability of our experience to any setting undertaking change. Lessons learned include articulating a clear and confident vision, mentoring and coaching through uncertainty, inviting patient and family involvement, managing safety concerns, optimizing obstacles, and judiciously using realistic optimism.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2009
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Louisville, Kentucky, USA
Description:
"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleTransforming Uncertainty: Building Confidence and Satisfaction Through Leadership and Educationen_GB
dc.contributor.authorOliver-Palanca, Janeten_US
dc.author.detailsJanet Oliver-Palanca, BSN, RNC , FHMPP, PCE, Maine Medical Center, Portland, Maine, USA, email: palanj@mmc.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182305-
dc.description.abstractPreparing interdisciplinary staff for a safe and smooth transition in care delivery presents challenges regardless of the magnitude of the change. When faced with affecting a move for our Family Birth and Neonatal Intensive Care Departments to a new facility, our goal was to design and implement education that met both regulatory criteria, and prepared the staff to hit the ground running. We conducted a thorough evaluation of our own best practices and researched new ways of working that could be adapted to improve outcomes and efficiencies. Budgetary and time constraints required innovation. Partnering closely with management, we pioneered an original training model that incrementally built complexity to mirror training needs of hospital staff as well as the community. Employing interdisciplinary staff as teachers, we developed creative methods for efficient education. Our program was an outstanding success; patients, families and staff transitioned to the new environment easily. Staff felt well trained and confident to care for their patients. Patient and family perceptions reflected satisfaction with the quality of care and with the new environment. There were also excellent unexpected results: improved clinical outcomes, enhanced interdisciplinary rapport, and renewed staff commitment to safety campaigns. Many lessons learned were applied during the subsequent and successful transition of our Emergency Department, indicating strong genralizability of our experience to any setting undertaking change. Lessons learned include articulating a clear and confident vision, mentoring and coaching through uncertainty, inviting patient and family involvement, managing safety concerns, optimizing obstacles, and judiciously using realistic optimism.en_GB
dc.date.available2011-10-28T15:18:22Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:18:22Z-
dc.conference.date2009en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationLouisville, Kentucky, USAen_US
dc.description"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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