2.50
Hdl Handle:
http://hdl.handle.net/10755/182329
Category:
Abstract
Type:
Presentation
Title:
Storytelling, an Essential Tool in Developing a Culture of Excellence
Author(s):
Ruder, Chris
Author Details:
Chris Ruder, RN, MS, University of Kansas Hospital, Kansas City, Kansas, USA, email: cruder@kumc.edu
Abstract:
One factor differentiating successful organizations is the level of staff engagement in supporting the achievement of the organization's vision. Significant research demonstrates the role of leadership in facilitating staff engagement and commitment. "A big part of a CEO's job is to motivate people. To do that, he or she must engage their emotions, and the key to their hearts is story."1 Storytelling is a powerful tool for use by leaders to engage the hearts and minds of all staff in the achievement of the organization's goals and objectives. One of the secrets used by the Ritz Carlton Hotel chain to engage its staff is to tell stories at the beginning of each shift stories highlighting positive examples of one of their twelve organizational values. 2 Storytelling can be used to reinforce behaviors consistent with the organization's values and recognize role model individuals within the organization. Similarly, storytelling can be used as part of an organization's approach to transparency. A carefully chosen story can help the leader of an organization translate an abstract concept into a meaningful mandate for employees.3 And, storytelling is free.4 This session will combine the most current research and information on how to incorporate storytelling into the leader's toolkit with stories of how this tool has been used within a major academic medical center to transform a once sleeping giant into a national leader in terms of quality, safety and service. Specific examples of using storytelling to build and maintain a magnet culture will also be highlighted.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2009
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Louisville, Kentucky, USA
Description:
"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleStorytelling, an Essential Tool in Developing a Culture of Excellenceen_GB
dc.contributor.authorRuder, Chrisen_US
dc.author.detailsChris Ruder, RN, MS, University of Kansas Hospital, Kansas City, Kansas, USA, email: cruder@kumc.eduen_US
dc.identifier.urihttp://hdl.handle.net/10755/182329-
dc.description.abstractOne factor differentiating successful organizations is the level of staff engagement in supporting the achievement of the organization's vision. Significant research demonstrates the role of leadership in facilitating staff engagement and commitment. "A big part of a CEO's job is to motivate people. To do that, he or she must engage their emotions, and the key to their hearts is story."1 Storytelling is a powerful tool for use by leaders to engage the hearts and minds of all staff in the achievement of the organization's goals and objectives. One of the secrets used by the Ritz Carlton Hotel chain to engage its staff is to tell stories at the beginning of each shift stories highlighting positive examples of one of their twelve organizational values. 2 Storytelling can be used to reinforce behaviors consistent with the organization's values and recognize role model individuals within the organization. Similarly, storytelling can be used as part of an organization's approach to transparency. A carefully chosen story can help the leader of an organization translate an abstract concept into a meaningful mandate for employees.3 And, storytelling is free.4 This session will combine the most current research and information on how to incorporate storytelling into the leader's toolkit with stories of how this tool has been used within a major academic medical center to transform a once sleeping giant into a national leader in terms of quality, safety and service. Specific examples of using storytelling to build and maintain a magnet culture will also be highlighted.en_GB
dc.date.available2011-10-28T15:19:26Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:19:26Z-
dc.conference.date2009en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationLouisville, Kentucky, USAen_US
dc.description"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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