2.50
Hdl Handle:
http://hdl.handle.net/10755/182377
Category:
Abstract
Type:
Presentation
Title:
Applying Business Intelligence to Hardwire Alignment, Accountability, and Performance Improvement
Author(s):
Albert, Debra
Author Details:
Debra Albert, MSN, MBA, RN, NEA-BCP, Cleveland Clinic, Cleveland, Ohio, USA, email: Albertd@ccf.org
Abstract:
Nurse leaders were inundated with inter-office mail, e-mail, and computer reports describing financial, productivity, quality, and patient experience performance. Data was old, unorganized, and frequently lacked meaningful information and trends. Inter-relationships among staffing, quality and patient experience were difficult to interpret. Strategic and tactical goals were clear, however, performance reporting did not readily support alignment and accountability to front line managers. In 2008, the Nursing Institute was brought into the comprehensive organizational Business Intelligence initiative. The Nursing Dashboard provides information that aligns Nursing goals and accountability. Financial, productivity, quality and patient experience information is displayed in highly intuitive and graphical formats. User-friendly drill down capability empowers the nurse manager to access specific information within a few mouse clicks. Data is fresh automatically updated from the feeder transaction systems on a daily basis so it is easy to evaluate the effectiveness of interventions in real time. Monthly performance review between CNO, Directors and Nurse Managers is streamlined and focused. Actual performance versus target is made obvious with green and red color indicators. Accessibility to and transparency of information is a powerful driver of accountability and performance improvement. In this presentation, we will provide a comprehensive view of the Nursing Dashboard and the complementary management processes that have made effective use of this tool. Specific examples of how our system used the tool to focus initiatives and test interventions to improve patient experience, clinical outcomes and effective / efficient use of labor will be shared.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2009
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Louisville, Kentucky, USA
Description:
"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleApplying Business Intelligence to Hardwire Alignment, Accountability, and Performance Improvementen_GB
dc.contributor.authorAlbert, Debraen_US
dc.author.detailsDebra Albert, MSN, MBA, RN, NEA-BCP, Cleveland Clinic, Cleveland, Ohio, USA, email: Albertd@ccf.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182377-
dc.description.abstractNurse leaders were inundated with inter-office mail, e-mail, and computer reports describing financial, productivity, quality, and patient experience performance. Data was old, unorganized, and frequently lacked meaningful information and trends. Inter-relationships among staffing, quality and patient experience were difficult to interpret. Strategic and tactical goals were clear, however, performance reporting did not readily support alignment and accountability to front line managers. In 2008, the Nursing Institute was brought into the comprehensive organizational Business Intelligence initiative. The Nursing Dashboard provides information that aligns Nursing goals and accountability. Financial, productivity, quality and patient experience information is displayed in highly intuitive and graphical formats. User-friendly drill down capability empowers the nurse manager to access specific information within a few mouse clicks. Data is fresh automatically updated from the feeder transaction systems on a daily basis so it is easy to evaluate the effectiveness of interventions in real time. Monthly performance review between CNO, Directors and Nurse Managers is streamlined and focused. Actual performance versus target is made obvious with green and red color indicators. Accessibility to and transparency of information is a powerful driver of accountability and performance improvement. In this presentation, we will provide a comprehensive view of the Nursing Dashboard and the complementary management processes that have made effective use of this tool. Specific examples of how our system used the tool to focus initiatives and test interventions to improve patient experience, clinical outcomes and effective / efficient use of labor will be shared.en_GB
dc.date.available2011-10-28T15:21:36Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:21:36Z-
dc.conference.date2009en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationLouisville, Kentucky, USAen_US
dc.description"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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