Our Staff Told Us So: Drilling Down Within Employee Satisfaction Surveys to REALLY Impact Retention

2.50
Hdl Handle:
http://hdl.handle.net/10755/182454
Category:
Abstract
Type:
Presentation
Title:
Our Staff Told Us So: Drilling Down Within Employee Satisfaction Surveys to REALLY Impact Retention
Author(s):
Davidson, Carolyn
Author Details:
Carolyn Davidson, PhD, NR, CCRN, APRN, Lehigh Valley Health Network, Allentown, Pennsylvania, USA, email: Carolyn_L.Davidson@lvh.com
Abstract:
Healthcare organizations globally are challenged to retain qualified nurses. To identify factors that satisfy (and thus assumed to retain) staff, employee satisfaction surveys are commonly used. However, the evidence reports that these surveys predominantly identify hygiene factors (benefits, salary) associated with satisfaction, versus factors associated with intent to stay (retention). While the former are important, an academic, community organization performed data drill downs for six tenure nursing groups who had participated in the organization-wide satisfaction survey; the intent was to discover the top five retention opportunities for each group. A follow-up survey was then conducted to ascertain which were most important. The two major categories for improvement across tenure groups were improve relationships with my manager and improve operations. Respondent focus groups then identified ideas to tangibly detail what each of these two categories would look and feel like. Resultant actions include: enhanced leadership staff rounds; continuing education for managers on relationship building; use of tools, eg. Managing Up; a Work Life policy; and, an Equipment and Supplies rapid improvement initiative. This ongoing focus on nurse retention contributed to the organization being listed as a Fortune 100 Best Places to Work the past three years. The session will share evidence associated with employee satisfaction surveys and, detail the satisfaction drill down methodology and analysis, the follow-up survey of tenure groups, focus group methods, and action item outcomes. Attendees will gain pragmatic insights and strategies which can be implemented to positively impact staff member retention in their setting. References: Herzberg, F. (1987). One more time: How do you motivate employees. Harvard Business Review, September-October.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2009
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Louisville, Kentucky, USA
Description:
"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleOur Staff Told Us So: Drilling Down Within Employee Satisfaction Surveys to REALLY Impact Retentionen_GB
dc.contributor.authorDavidson, Carolynen_US
dc.author.detailsCarolyn Davidson, PhD, NR, CCRN, APRN, Lehigh Valley Health Network, Allentown, Pennsylvania, USA, email: Carolyn_L.Davidson@lvh.comen_US
dc.identifier.urihttp://hdl.handle.net/10755/182454-
dc.description.abstractHealthcare organizations globally are challenged to retain qualified nurses. To identify factors that satisfy (and thus assumed to retain) staff, employee satisfaction surveys are commonly used. However, the evidence reports that these surveys predominantly identify hygiene factors (benefits, salary) associated with satisfaction, versus factors associated with intent to stay (retention). While the former are important, an academic, community organization performed data drill downs for six tenure nursing groups who had participated in the organization-wide satisfaction survey; the intent was to discover the top five retention opportunities for each group. A follow-up survey was then conducted to ascertain which were most important. The two major categories for improvement across tenure groups were improve relationships with my manager and improve operations. Respondent focus groups then identified ideas to tangibly detail what each of these two categories would look and feel like. Resultant actions include: enhanced leadership staff rounds; continuing education for managers on relationship building; use of tools, eg. Managing Up; a Work Life policy; and, an Equipment and Supplies rapid improvement initiative. This ongoing focus on nurse retention contributed to the organization being listed as a Fortune 100 Best Places to Work the past three years. The session will share evidence associated with employee satisfaction surveys and, detail the satisfaction drill down methodology and analysis, the follow-up survey of tenure groups, focus group methods, and action item outcomes. Attendees will gain pragmatic insights and strategies which can be implemented to positively impact staff member retention in their setting. References: Herzberg, F. (1987). One more time: How do you motivate employees. Harvard Business Review, September-October.en_GB
dc.date.available2011-10-28T15:24:58Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:24:58Z-
dc.conference.date2009en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationLouisville, Kentucky, USAen_US
dc.description"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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