2.50
Hdl Handle:
http://hdl.handle.net/10755/182481
Category:
Abstract
Type:
Presentation
Title:
500 Eyes Keeping Our Patients Safe: The Development of an Effective Patient Safety Coach Program
Author(s):
Flowers, Jayne
Author Details:
Jayne Flowers, BSN, MBA, CPHQ, Grant Medical Center, Columbus, Ohio, USA, email: JFlower2@OhioHealth.com
Abstract:
Developing a strong culture of patient safety is critical in reducing errors and improving overall outcomes. According to the Agency for Healthcare Research and Quality(1), a summary of key features of a culture of safety include: Acknowledgement of the high risk nature of the organization, and resolve to achieve consistent safety; A blame free environment, which promotes error reporting; Collaboration among disciplines; Organizational commitment for resources to address patient safety concerns. In 2006 a Patient Safety Coach Program was implemented at our hospital to foster a safety culture, support accountability, provide positive as well as critical feedback, and create a just culture. Today there are over 250 trained safety coaches, providing 500 watchful eyes over our patients, each and every day. These safety coaches do direct observations, and participate in coaching, for both opportunities for improvement and to praise those that are doing things right. Our safety coaches are now providing over 1000 documented observations monthly related to patient safety. This has resulted in a 50% decrease in safety events over the past 2 years. This Safety Coach Program has provided the framework for characteristics as described by the AHRQ to become embedded within the organizations' culture. Achieving sustained improvements in patient safety is difficult, at best. This presentation will provide a framework in which to build an effective Patient Safety Coach Program, to hardwire the program into the organization, and to achieve a sustained reduction in errors, using a multidisciplinary and collaborative approach. Reference: Safety Culture. Available at http://www.psnet.ahrq.gov/primer.aspx?primerID=5
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2009
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Louisville, Kentucky, USA
Description:
"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.title500 Eyes Keeping Our Patients Safe: The Development of an Effective Patient Safety Coach Programen_GB
dc.contributor.authorFlowers, Jayneen_US
dc.author.detailsJayne Flowers, BSN, MBA, CPHQ, Grant Medical Center, Columbus, Ohio, USA, email: JFlower2@OhioHealth.comen_US
dc.identifier.urihttp://hdl.handle.net/10755/182481-
dc.description.abstractDeveloping a strong culture of patient safety is critical in reducing errors and improving overall outcomes. According to the Agency for Healthcare Research and Quality(1), a summary of key features of a culture of safety include: Acknowledgement of the high risk nature of the organization, and resolve to achieve consistent safety; A blame free environment, which promotes error reporting; Collaboration among disciplines; Organizational commitment for resources to address patient safety concerns. In 2006 a Patient Safety Coach Program was implemented at our hospital to foster a safety culture, support accountability, provide positive as well as critical feedback, and create a just culture. Today there are over 250 trained safety coaches, providing 500 watchful eyes over our patients, each and every day. These safety coaches do direct observations, and participate in coaching, for both opportunities for improvement and to praise those that are doing things right. Our safety coaches are now providing over 1000 documented observations monthly related to patient safety. This has resulted in a 50% decrease in safety events over the past 2 years. This Safety Coach Program has provided the framework for characteristics as described by the AHRQ to become embedded within the organizations' culture. Achieving sustained improvements in patient safety is difficult, at best. This presentation will provide a framework in which to build an effective Patient Safety Coach Program, to hardwire the program into the organization, and to achieve a sustained reduction in errors, using a multidisciplinary and collaborative approach. Reference: Safety Culture. Available at http://www.psnet.ahrq.gov/primer.aspx?primerID=5en_GB
dc.date.available2011-10-28T15:26:09Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:26:09Z-
dc.conference.date2009en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationLouisville, Kentucky, USAen_US
dc.description"Magnet: Inspiring Innovation, Achieving Outcomes" was the theme and "Explore the relationship among leadership, innovation, and nursing practice outcomes" was the goal of the 13th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 1-3 October, 2009 in Louisville, Kentucky, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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