2.50
Hdl Handle:
http://hdl.handle.net/10755/182501
Category:
Abstract
Type:
Presentation
Title:
JOG (A Journey of Growth) to Enhance the Ideal Patient-Centered Experience
Author(s):
Hitchings, Kim; Capuano, Terry
Author Details:
Kim Hitchings, MSN, RN, CNAA, Lehigh Valley Hospital and Health Network, Allentown, Pennsylvania, USA, email: Kim.Hitchings@lvh.com; Terry Capuano, MBA,MSN,CNA,BC,FACHE
Abstract:
Podium Presentation: BRIEF DESCRIPTION: An initiative was undertaken in an acute care organization to take Patient Centered Care to the next level. This presentation details the state of the art evidence associated with patient centered care-visioning process, the project infrastructure and long range strategic plan, as well as methods to achieve the desired future state. ABSTRACT: In 1994, staff within an academic, community, Magnet hospital network committed to Patient Centered Care (PCC), defined by research sponsored by the Picker/Commonwealth Program for PCC, as the theoretical framework for care delivery. In 2006, an initiative was undertaken to "take Patient Centered Care to the next level." The first step was a two day experience for approximately 160 staff, physicians, former patients and family members, and community agency leaders. Titled, "A Journey of Growth (JOG) - Through the Eyes of the Patient," the Janoff and Weisbord future search conference model was utilized as a strategic visioning process to define what the Patient Centered Experience (PCE) should look like and where it should be over the upcoming decade. A second retreat, JOG II, was held to collaborate, align and begin to design a Network-wide implementation strategy to bring the new PCE vision alive. To date, a primary quantitative outcome is the "PCE 2016 Vision Statement," a document which identifies 38 vision statements that serve to initiate action items to achieve what the PCE will look like and where it should be over the upcoming 10 years. Another outcome is the 4,059 ideas generated at the JOG II retreat; these were screened and themed into multiple initiatives associated with the Picker research eight dimensions of patient centered care. Other outcomes include but are not limited to: creation of a Community Member Advisory Council; and, determination of a first wave of sub-projects: Patient Navigation/Concierge Services/Complimentary Services; and, Patient & Family Involvement/Educational Resources. This presentation details the visioning process, project infrastructure and long range strategic plan, and action items to achieve the desired future state, as well as state of the art evidence associated with patient centered care. Take home learnings will be of interest to transformational leaders who desire to explore, develop and implement a visioning process and associated long range strategic plan to achieve the ideal patient centered experience. REFERENCES: 1) Collins, J. Good to Great. New York, New York: Harper Collins Publishers, Inc.; 2001. 2) Drenkard, K N. Creating a Future Worth Experiencing. J Nurs Adm, 2001; 31:364 - 376. 3) Gerteis, M, Edgman-Levitan, S, Daley, J, Delbanco, T, eds. Through the Patient's Eyes. San Francisco: Jossey-Bass Publishers; 1993.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2008
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Salt Lake City, Utah, USA
Description:
The 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleJOG (A Journey of Growth) to Enhance the Ideal Patient-Centered Experienceen_GB
dc.contributor.authorHitchings, Kimen_US
dc.contributor.authorCapuano, Terryen_US
dc.author.detailsKim Hitchings, MSN, RN, CNAA, Lehigh Valley Hospital and Health Network, Allentown, Pennsylvania, USA, email: Kim.Hitchings@lvh.com; Terry Capuano, MBA,MSN,CNA,BC,FACHEen_US
dc.identifier.urihttp://hdl.handle.net/10755/182501-
dc.description.abstractPodium Presentation: BRIEF DESCRIPTION: An initiative was undertaken in an acute care organization to take Patient Centered Care to the next level. This presentation details the state of the art evidence associated with patient centered care-visioning process, the project infrastructure and long range strategic plan, as well as methods to achieve the desired future state. ABSTRACT: In 1994, staff within an academic, community, Magnet hospital network committed to Patient Centered Care (PCC), defined by research sponsored by the Picker/Commonwealth Program for PCC, as the theoretical framework for care delivery. In 2006, an initiative was undertaken to "take Patient Centered Care to the next level." The first step was a two day experience for approximately 160 staff, physicians, former patients and family members, and community agency leaders. Titled, "A Journey of Growth (JOG) - Through the Eyes of the Patient," the Janoff and Weisbord future search conference model was utilized as a strategic visioning process to define what the Patient Centered Experience (PCE) should look like and where it should be over the upcoming decade. A second retreat, JOG II, was held to collaborate, align and begin to design a Network-wide implementation strategy to bring the new PCE vision alive. To date, a primary quantitative outcome is the "PCE 2016 Vision Statement," a document which identifies 38 vision statements that serve to initiate action items to achieve what the PCE will look like and where it should be over the upcoming 10 years. Another outcome is the 4,059 ideas generated at the JOG II retreat; these were screened and themed into multiple initiatives associated with the Picker research eight dimensions of patient centered care. Other outcomes include but are not limited to: creation of a Community Member Advisory Council; and, determination of a first wave of sub-projects: Patient Navigation/Concierge Services/Complimentary Services; and, Patient & Family Involvement/Educational Resources. This presentation details the visioning process, project infrastructure and long range strategic plan, and action items to achieve the desired future state, as well as state of the art evidence associated with patient centered care. Take home learnings will be of interest to transformational leaders who desire to explore, develop and implement a visioning process and associated long range strategic plan to achieve the ideal patient centered experience. REFERENCES: 1) Collins, J. Good to Great. New York, New York: Harper Collins Publishers, Inc.; 2001. 2) Drenkard, K N. Creating a Future Worth Experiencing. J Nurs Adm, 2001; 31:364 - 376. 3) Gerteis, M, Edgman-Levitan, S, Daley, J, Delbanco, T, eds. Through the Patient's Eyes. San Francisco: Jossey-Bass Publishers; 1993.en_GB
dc.date.available2011-10-28T15:27:02Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:27:02Z-
dc.conference.date2008en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationSalt Lake City, Utah, USAen_US
dc.descriptionThe 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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