2.50
Hdl Handle:
http://hdl.handle.net/10755/182520
Category:
Abstract
Type:
Presentation
Title:
From ZERO to HERO: A Staff's Journey to Clinical and Professional Excellence
Author(s):
Kessler, Beth
Author Details:
Beth Kessler, RN, Lehigh Valley Hospital and Health Network, Allentown, Pennsylvania, USA, email: Beth.Kessler@lvh.com
Abstract:
Podium Presentation: BRIEF DESCRIPTION: This session will explain how a shared governance model facilitated the staff of an acute care unit to achieve staff satisfaction scores exceeding benchmarks, a staff vacancy rate of zero, patient satisfaction in the top one percentile, and reduced falls and 1:1 hours. ABSTRACT: A new patient care tower was opened within an academic, community hospital in 2005. Most units had simply moved from the original structure, but 6Tower, a 30 bed medical-surgical unit, was a new unit composed of mostly newly hired staff. This offering details the three year journey, from ZERO to HERO! Prior to opening, the staff met as a group several times to promote collegiality, camaraderie and a sense of team, as well as design the ideal patient experience. They committed to a single vision - clinical excellence. Nonetheless, one year following the unit's opening, patient and staff satisfaction scores and nurse sensitive quality indicators demonstrated opportunities for improvement. In particular, staff satisfaction data identified opportunities related to teamwork. Staff had the foresight to recognize that "flavor of the month" quick fixes were not the answer and desired to make changes that would last. To achieve clinical excellence, the need for personal professional excellence was recognized. As a foundation, the fledgling unit-based, shared governance professional practice model (PPM) was enhanced. Strategic plans were designed and implemented by each of the following councils: Practice; Peer Review, Reward and Recognition; Performance Improvement; and, Education and Professional Development. Outcomes associated with council actions include but are not limited to: institution of an evidenced based patient rounding protocol; a family presence philosophy versus formal visiting hours; selection of staff members and the entire unit, respectively, as recipients of several internal and external awards; significant reduction in the patient fall rate, 1:1 hours and associated costs; patient satisfaction scores in the 90's, with the most recent overall nursing satisfaction raw score in the top 1 percentile of the national database; staff nurse vacancy rate of 0%; and, oral and poster presentations by staff members at five different national conferences and, oral and poster presentations by staff members at five different national conferences. These staff members did what they did for the good of the patient (clinical excellence), but the effort also prompted their professional excellence. This presentation will share details of the organization's and designated medical-surgical unit's professional practice model, inclusive of each council's strategic plans, actions, and associated outcomes. These strategies can be adapted within almost any patient care setting to achieve similar Magnet and heroic results! REFERENCES: 1) Alcee, D. (2000). The experience of a community hospital in quantifying and reducing patient falls. "Journal of Nursing Care Quality," 14(3), 43-53. 2) Gonzalez-Valentin, A., Padin-Lopez, S., and de Ramon-Garrido, E. (2005). Patient satisfaction with nursing care in a regional university hospital in southern Spain. "Journal of Nursing Care Quality," 20(1), 63-72. 3) Meade, C. M., Bursell, A. L., and Keltelsen, L. (2006). Effects of nursing rounds on patients' call light use, satisfaction and safety. "American Journal of Nursing," 106(9), 58-71. 4) Studer, Q. "Hardwiring Excellence." Gulf Breeze, FL: Fire Starter Publishing; 2003. 5) Yoder-Wise, P. (2006). What's old is newàAgain. "The Journal of Continuing Education in Nursing," 37(6), 243.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2008
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Salt Lake City, Utah, USA
Description:
The 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleFrom ZERO to HERO: A Staff's Journey to Clinical and Professional Excellenceen_GB
dc.contributor.authorKessler, Bethen_US
dc.author.detailsBeth Kessler, RN, Lehigh Valley Hospital and Health Network, Allentown, Pennsylvania, USA, email: Beth.Kessler@lvh.comen_US
dc.identifier.urihttp://hdl.handle.net/10755/182520-
dc.description.abstractPodium Presentation: BRIEF DESCRIPTION: This session will explain how a shared governance model facilitated the staff of an acute care unit to achieve staff satisfaction scores exceeding benchmarks, a staff vacancy rate of zero, patient satisfaction in the top one percentile, and reduced falls and 1:1 hours. ABSTRACT: A new patient care tower was opened within an academic, community hospital in 2005. Most units had simply moved from the original structure, but 6Tower, a 30 bed medical-surgical unit, was a new unit composed of mostly newly hired staff. This offering details the three year journey, from ZERO to HERO! Prior to opening, the staff met as a group several times to promote collegiality, camaraderie and a sense of team, as well as design the ideal patient experience. They committed to a single vision - clinical excellence. Nonetheless, one year following the unit's opening, patient and staff satisfaction scores and nurse sensitive quality indicators demonstrated opportunities for improvement. In particular, staff satisfaction data identified opportunities related to teamwork. Staff had the foresight to recognize that "flavor of the month" quick fixes were not the answer and desired to make changes that would last. To achieve clinical excellence, the need for personal professional excellence was recognized. As a foundation, the fledgling unit-based, shared governance professional practice model (PPM) was enhanced. Strategic plans were designed and implemented by each of the following councils: Practice; Peer Review, Reward and Recognition; Performance Improvement; and, Education and Professional Development. Outcomes associated with council actions include but are not limited to: institution of an evidenced based patient rounding protocol; a family presence philosophy versus formal visiting hours; selection of staff members and the entire unit, respectively, as recipients of several internal and external awards; significant reduction in the patient fall rate, 1:1 hours and associated costs; patient satisfaction scores in the 90's, with the most recent overall nursing satisfaction raw score in the top 1 percentile of the national database; staff nurse vacancy rate of 0%; and, oral and poster presentations by staff members at five different national conferences and, oral and poster presentations by staff members at five different national conferences. These staff members did what they did for the good of the patient (clinical excellence), but the effort also prompted their professional excellence. This presentation will share details of the organization's and designated medical-surgical unit's professional practice model, inclusive of each council's strategic plans, actions, and associated outcomes. These strategies can be adapted within almost any patient care setting to achieve similar Magnet and heroic results! REFERENCES: 1) Alcee, D. (2000). The experience of a community hospital in quantifying and reducing patient falls. "Journal of Nursing Care Quality," 14(3), 43-53. 2) Gonzalez-Valentin, A., Padin-Lopez, S., and de Ramon-Garrido, E. (2005). Patient satisfaction with nursing care in a regional university hospital in southern Spain. "Journal of Nursing Care Quality," 20(1), 63-72. 3) Meade, C. M., Bursell, A. L., and Keltelsen, L. (2006). Effects of nursing rounds on patients' call light use, satisfaction and safety. "American Journal of Nursing," 106(9), 58-71. 4) Studer, Q. "Hardwiring Excellence." Gulf Breeze, FL: Fire Starter Publishing; 2003. 5) Yoder-Wise, P. (2006). What's old is newàAgain. "The Journal of Continuing Education in Nursing," 37(6), 243.en_GB
dc.date.available2011-10-28T15:27:54Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:27:54Z-
dc.conference.date2008en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationSalt Lake City, Utah, USAen_US
dc.descriptionThe 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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