13.00
Hdl Handle:
http://hdl.handle.net/10755/182522
Category:
Abstract
Type:
Presentation
Title:
Crisis Solved - Using a Nursing Model of Excellence to Remedy a Staffing Dilemma
Author(s):
Kloss, Bruce; Mattioni, Colleen
Author Details:
Bruce Kloss, BSN RN CNOR, Hospital of the University of Pennsylvania, Philadelphia, Pennsylvania, USA, email: klossb@uphs.upenn.edu; Colleen Mattioni, MBA RN CNOR
Abstract:
Podium Presentation: BRIEF DESCRIPTION: The operating room at a large academic medical center was undergoing a staffing crisis. Using the hospital's Nursing Model of Excellence as a guideline, the staff was able to develop solutions that eradicated the staffing dilemma. ABSTRACT: Over the course of one year a staffing crisis was taking place in the operating room at a large academic medical center. An inexperienced staff, the majority of whom were employed less than one year, were consistently being asked to stay beyond their shift to complete cases that ran late into the evening. As a result, 20% of these caregivers resigned, leaving this hospital for employment in operating rooms at suburban hospitals. In addition, NDNQI data showed that RN satisfaction scores were low. In order to stop the "hemorrhage" of staff, Perioperative Leadership scheduled a retreat, which included perioperative staff, nurse managers, the Clinical Director and the Chief Nursing Officer. The purpose of the retreat was to identify the problems causing the staffing crisis, and to develop solutions to fix them. Staff was divided into three task forces: Scheduling/Staffing, Stress Strategy, and Education/Orientation Strategy. Each task force had a charter and was charged with developing a tactical plan. The tactical plans were used to develop action plans. With the many changes that were introduced, the staffing crisis was eliminated. This operating room now enjoys a zero vacancy rate, and NDNQI RN satisfaction data indicates that staff satisfaction is high. This process of change occurred by using the principles that are key to this organization's Nursing Model of Excellence in Professional Practice. Key components of the model that were utilized were: Authentic Leadership - the Chief Nursing Officer led the retreat; Shared Governance and Teamwork - there was a mix of staff at this retreat working to solve the problem, including a large number of Perioperative Unit Council members; Partnerships - solutions involved partnering with other disciplines to address issues that contributed to staff dissatisfaction; Opportunity - the group looked at this retreat as an opportunity to make great things happen, and many changes were made; Integrity - the process employed at the retreat involved equal parts of concern for optimal patient care and staff well-being. The nursing model principles used during this process resolved the staffing crisis, and greatly enhanced this organization's ability to provide World Class Patient Care, the pinnacle of its Nursing Model of Excellence in Professional Practice.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2008
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Salt Lake City, Utah, USA
Description:
The 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleCrisis Solved - Using a Nursing Model of Excellence to Remedy a Staffing Dilemmaen_GB
dc.contributor.authorKloss, Bruceen_US
dc.contributor.authorMattioni, Colleenen_US
dc.author.detailsBruce Kloss, BSN RN CNOR, Hospital of the University of Pennsylvania, Philadelphia, Pennsylvania, USA, email: klossb@uphs.upenn.edu; Colleen Mattioni, MBA RN CNORen_US
dc.identifier.urihttp://hdl.handle.net/10755/182522-
dc.description.abstractPodium Presentation: BRIEF DESCRIPTION: The operating room at a large academic medical center was undergoing a staffing crisis. Using the hospital's Nursing Model of Excellence as a guideline, the staff was able to develop solutions that eradicated the staffing dilemma. ABSTRACT: Over the course of one year a staffing crisis was taking place in the operating room at a large academic medical center. An inexperienced staff, the majority of whom were employed less than one year, were consistently being asked to stay beyond their shift to complete cases that ran late into the evening. As a result, 20% of these caregivers resigned, leaving this hospital for employment in operating rooms at suburban hospitals. In addition, NDNQI data showed that RN satisfaction scores were low. In order to stop the "hemorrhage" of staff, Perioperative Leadership scheduled a retreat, which included perioperative staff, nurse managers, the Clinical Director and the Chief Nursing Officer. The purpose of the retreat was to identify the problems causing the staffing crisis, and to develop solutions to fix them. Staff was divided into three task forces: Scheduling/Staffing, Stress Strategy, and Education/Orientation Strategy. Each task force had a charter and was charged with developing a tactical plan. The tactical plans were used to develop action plans. With the many changes that were introduced, the staffing crisis was eliminated. This operating room now enjoys a zero vacancy rate, and NDNQI RN satisfaction data indicates that staff satisfaction is high. This process of change occurred by using the principles that are key to this organization's Nursing Model of Excellence in Professional Practice. Key components of the model that were utilized were: Authentic Leadership - the Chief Nursing Officer led the retreat; Shared Governance and Teamwork - there was a mix of staff at this retreat working to solve the problem, including a large number of Perioperative Unit Council members; Partnerships - solutions involved partnering with other disciplines to address issues that contributed to staff dissatisfaction; Opportunity - the group looked at this retreat as an opportunity to make great things happen, and many changes were made; Integrity - the process employed at the retreat involved equal parts of concern for optimal patient care and staff well-being. The nursing model principles used during this process resolved the staffing crisis, and greatly enhanced this organization's ability to provide World Class Patient Care, the pinnacle of its Nursing Model of Excellence in Professional Practice.en_GB
dc.date.available2011-10-28T15:27:59Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:27:59Z-
dc.conference.date2008en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationSalt Lake City, Utah, USAen_US
dc.descriptionThe 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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