2.50
Hdl Handle:
http://hdl.handle.net/10755/182534
Category:
Abstract
Type:
Presentation
Title:
The Family Referral Center: Creating a Memorable Experience
Author(s):
Marvin, Cindy
Author Details:
Cindy Marvin, RN, Aultman Hospital, Canton, Ohio, USA, email: cmarvin@aultman.com
Abstract:
Poster Presentation: The Family Referral Center was implemented in an effort to provide a positive and memorable patient/family experience. The focus of the Referral Center is to develop a bonding relationship with patients and families; reduce the fear and uncertainty for patients and families transferred to our facility for tertiary care, (many first time visitors); and to increase bonding with new and returning patients/families. The Center allows for an innovative approach to increase the level of patient/family satisfaction with their healthcare experience. The core strategies include: developing mutually collaborative partnerships with patients/families; providing information and support to the families; providing a continuum of care through the transfer process; providing a cultural continuum of care; supporting individual patient/family choices and preferences; assuring the family experience meets/exceeds expectations; providing a supporting role to the clinical staff; and improving the quality of care delivered. The Referral Center staff provides the families with an initial checkpoint of introduction. Families receive a personalized "Caring Kit", orientation to the hospital and a tour of the facility. An individual assessment is completed and support services developed to meet the family's needs. Referral services are available not only to patient and families from outlying communities that access our facility for tertiary care services, but also for families of patients being referred to a tertiary care facility outside of our geographic location. In 2007, over 2,100 families received services provided by the Family Referral Center. With the second largest Amish community in the nation within our referral reach, we are particularly sensitive in recognizing the diversity of our outlying communities. By collaborating with the families as essential members of the healthcare team, we strive to convey an atmosphere of respect while preserving the dignity of each...[Please contact the primary investigator for more information about this poster presentation.]
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2008
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Salt Lake City, Utah, USA
Description:
The 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleThe Family Referral Center: Creating a Memorable Experienceen_GB
dc.contributor.authorMarvin, Cindyen_US
dc.author.detailsCindy Marvin, RN, Aultman Hospital, Canton, Ohio, USA, email: cmarvin@aultman.comen_US
dc.identifier.urihttp://hdl.handle.net/10755/182534-
dc.description.abstractPoster Presentation: The Family Referral Center was implemented in an effort to provide a positive and memorable patient/family experience. The focus of the Referral Center is to develop a bonding relationship with patients and families; reduce the fear and uncertainty for patients and families transferred to our facility for tertiary care, (many first time visitors); and to increase bonding with new and returning patients/families. The Center allows for an innovative approach to increase the level of patient/family satisfaction with their healthcare experience. The core strategies include: developing mutually collaborative partnerships with patients/families; providing information and support to the families; providing a continuum of care through the transfer process; providing a cultural continuum of care; supporting individual patient/family choices and preferences; assuring the family experience meets/exceeds expectations; providing a supporting role to the clinical staff; and improving the quality of care delivered. The Referral Center staff provides the families with an initial checkpoint of introduction. Families receive a personalized "Caring Kit", orientation to the hospital and a tour of the facility. An individual assessment is completed and support services developed to meet the family's needs. Referral services are available not only to patient and families from outlying communities that access our facility for tertiary care services, but also for families of patients being referred to a tertiary care facility outside of our geographic location. In 2007, over 2,100 families received services provided by the Family Referral Center. With the second largest Amish community in the nation within our referral reach, we are particularly sensitive in recognizing the diversity of our outlying communities. By collaborating with the families as essential members of the healthcare team, we strive to convey an atmosphere of respect while preserving the dignity of each...[Please contact the primary investigator for more information about this poster presentation.]en_GB
dc.date.available2011-10-28T15:28:33Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:28:33Z-
dc.conference.date2008en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationSalt Lake City, Utah, USAen_US
dc.descriptionThe 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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