2.50
Hdl Handle:
http://hdl.handle.net/10755/182608
Category:
Abstract
Type:
Presentation
Title:
Using the Dashboard to Disseminate Data and Communicate Excellence
Author(s):
Thompson, Karen; Burchett, Claudia; DeCamp, Valerie
Author Details:
Karen Thompson, RN, MS, CNS, SOMC, Portsmouth, Ohio, USA, email: thompsok@somc.org; Claudia Burchett; Valerie DeCamp, RN, MHA, CNAA-bc
Abstract:
Podium Presentation: BRIEF DESCRIPTION: The dashboard is an effective tool to disseminate data on critical indicators and communicate nursing excellence. This presentation describes dashboard development, selection of measures that matter, identifying targets, goals and benchmarks and how to use the tool to create and sustain a culture of nursing excellence. ABSTRACT: The organization deploys dashboards across all nursing units. Each fiscal year all units develop unit-specific dashboards based on the five strategic values: Safety, Quality, Service, Relationships and Performance. Unit-based strategic value leadership teams develop and monitor critical indicators in each value, based on their specific patient populations, best practices identified in the literature and the availability of benchmarks. The indicators are listed and data are collected and displayed; the databases and benchmark sources dictate the frequency of data collection. Staff develop unit goals each year based on unit-specific historical data, best practices or benchmarked top deciles (top 10%), best quartiles, comparative data mean scores and national standards. Definitions of terms and calculation methods are linked electronically to the dashboards. Indicators meeting the goal are displayed in green and indicators that are not meeting the goal are displayed in red. Year-to-date averages are displayed in green or red in the final column. Unit staff develops and deploys rapid-cycle action plans when an indicator is "red"; staff modifies and updates action plans every 90 days. The data are disseminated to all stakeholders by displaying the dashboards on each nursing unit's bulletin board; dashboards are also available on the intranet site. Managers and staff review dashboards at monthly meetings. Accomplishments throughout the year are documented on the dashboards and each unit celebrates incremental achievements. The Nursing Services Dashboard represents the strategic plan for Nursing Services. The Nursing Services Dashboard presents nurse-sensitive indicators and consolidates results for all units where nursing is practiced. Outcomes guide the agenda for the annual nursing strategic planning retreat. Indicators deemed organization-wide are incorporated into organizational dashboards. Year-end results in the five organizational dashboards are linked to each employee's pay-for-performance bonus at the end of the year. Staff involvement in selection of indicators and development of action plans is crucial to staff engagement. Consistent communication and unit-level dashboard displays assist in maintaining staff awareness. Celebration of achievements gives energy to the process. And finally, outcomes are linked to pay. These strategies are successful in creating and sustaining a culture of excellence in the nursing organization. REFERENCES: Donaldson et al (2005). Leveraging Nurse-Related Dashboard Benchmarks to Expedite Performance Improvement and Document Excellence. Journal of Nursing Administration. 35(4); 163-172. Mazella-Ebstein, A.M. & Saddul, R.(2004) Web-Based Nurse Executive Dashboard. Journal of Nursing Care Quality. 19(4); 307-315. Bolton, L. & Goodenough, A. (2003) A Magnet Nursing Service Approach to Nursing's Role in Quality Improvement. Nursing Administration Quarterly. 27(4); 344-354.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2008
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Salt Lake City, Utah, USA
Description:
The 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleUsing the Dashboard to Disseminate Data and Communicate Excellenceen_GB
dc.contributor.authorThompson, Karenen_US
dc.contributor.authorBurchett, Claudiaen_US
dc.contributor.authorDeCamp, Valerieen_US
dc.author.detailsKaren Thompson, RN, MS, CNS, SOMC, Portsmouth, Ohio, USA, email: thompsok@somc.org; Claudia Burchett; Valerie DeCamp, RN, MHA, CNAA-bcen_US
dc.identifier.urihttp://hdl.handle.net/10755/182608-
dc.description.abstractPodium Presentation: BRIEF DESCRIPTION: The dashboard is an effective tool to disseminate data on critical indicators and communicate nursing excellence. This presentation describes dashboard development, selection of measures that matter, identifying targets, goals and benchmarks and how to use the tool to create and sustain a culture of nursing excellence. ABSTRACT: The organization deploys dashboards across all nursing units. Each fiscal year all units develop unit-specific dashboards based on the five strategic values: Safety, Quality, Service, Relationships and Performance. Unit-based strategic value leadership teams develop and monitor critical indicators in each value, based on their specific patient populations, best practices identified in the literature and the availability of benchmarks. The indicators are listed and data are collected and displayed; the databases and benchmark sources dictate the frequency of data collection. Staff develop unit goals each year based on unit-specific historical data, best practices or benchmarked top deciles (top 10%), best quartiles, comparative data mean scores and national standards. Definitions of terms and calculation methods are linked electronically to the dashboards. Indicators meeting the goal are displayed in green and indicators that are not meeting the goal are displayed in red. Year-to-date averages are displayed in green or red in the final column. Unit staff develops and deploys rapid-cycle action plans when an indicator is "red"; staff modifies and updates action plans every 90 days. The data are disseminated to all stakeholders by displaying the dashboards on each nursing unit's bulletin board; dashboards are also available on the intranet site. Managers and staff review dashboards at monthly meetings. Accomplishments throughout the year are documented on the dashboards and each unit celebrates incremental achievements. The Nursing Services Dashboard represents the strategic plan for Nursing Services. The Nursing Services Dashboard presents nurse-sensitive indicators and consolidates results for all units where nursing is practiced. Outcomes guide the agenda for the annual nursing strategic planning retreat. Indicators deemed organization-wide are incorporated into organizational dashboards. Year-end results in the five organizational dashboards are linked to each employee's pay-for-performance bonus at the end of the year. Staff involvement in selection of indicators and development of action plans is crucial to staff engagement. Consistent communication and unit-level dashboard displays assist in maintaining staff awareness. Celebration of achievements gives energy to the process. And finally, outcomes are linked to pay. These strategies are successful in creating and sustaining a culture of excellence in the nursing organization. REFERENCES: Donaldson et al (2005). Leveraging Nurse-Related Dashboard Benchmarks to Expedite Performance Improvement and Document Excellence. Journal of Nursing Administration. 35(4); 163-172. Mazella-Ebstein, A.M. & Saddul, R.(2004) Web-Based Nurse Executive Dashboard. Journal of Nursing Care Quality. 19(4); 307-315. Bolton, L. & Goodenough, A. (2003) A Magnet Nursing Service Approach to Nursing's Role in Quality Improvement. Nursing Administration Quarterly. 27(4); 344-354.en_GB
dc.date.available2011-10-28T15:31:50Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:31:50Z-
dc.conference.date2008en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationSalt Lake City, Utah, USAen_US
dc.descriptionThe 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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