2.50
Hdl Handle:
http://hdl.handle.net/10755/182614
Category:
Abstract
Type:
Presentation
Title:
Nursing Excellence: It All Starts with Communication
Author(s):
Vondrak, Kristin; Crady, Kim; Blackwell, Japhetia
Author Details:
Kristin Vondrak, Baptist Health, Jacksonville, Florida, USA, email: kristin.vondrak@bmcjax.com; Kim Crady, RN; Japhetia Blackwell
Abstract:
Podium Presentation: BRIEF DESCRIPTION: This session will outline a health system's acknowledgement of the complexity of communication and how it supported the use of innovative tools to ensure nursing's voice is heard. Core communication pathways using technology and innovation will be shared. ABSTRACT: In a multi-hospital system, it is imperative to establish a bi-directional communication system while facilitating a multi-disciplinary approach. A variety of patient care initiatives originated from nurses at all levels of the organization and were communicated across the system using multi-media avenues. Progress on interventions, outcomes, and performance improvement was available to all staff via discussions at unit, facility, and system councils, in addition to being posted on the employee home page. Communication methods included face to face meetings, video-conferencing, telephone conferencing, email and internet technology. The health system's acknowledgement of the complexity of communication has supported the use of innovative tools to ensure nursing's voice is heard. A self-designed intranet tool allows for the provision of real-time, written feedback regarding proposed policies. Departments can connect to individualized home pages that include access to email, announcements, and a discussion board (patient care portal). A variety of newsletters have also been used to relay specific issues, reminders or tips. The health system's "Model of Caring" was developed by nurses and served as the framework for the communication network. Six areas were identified as being key facets of professional nursing: Clinical Practice, Performance Improvement, Nursing Research, Stewardship, Education, and Community Partnerships. Utilizing these facets of nursing provided a focus and a platform for consistency in multidisciplinary communication. The core of the communication structure included unit-based, facility, and system councils. All councils include direct care nurses, ancillary personnel, and leadership. This structure provides the direct care nurses the forum to participate in various decision-making activities at all levels. The unique communication pathways have assisted the heath system in providing consistency in communication and assuring that necessary feedback is shared. The core communication concepts will be shared with participants. REFERENCES: Jean Watson's "Theory of Human Caring"
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2008
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Salt Lake City, Utah, USA
Description:
The 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleNursing Excellence: It All Starts with Communicationen_GB
dc.contributor.authorVondrak, Kristinen_US
dc.contributor.authorCrady, Kimen_US
dc.contributor.authorBlackwell, Japhetiaen_US
dc.author.detailsKristin Vondrak, Baptist Health, Jacksonville, Florida, USA, email: kristin.vondrak@bmcjax.com; Kim Crady, RN; Japhetia Blackwellen_US
dc.identifier.urihttp://hdl.handle.net/10755/182614-
dc.description.abstractPodium Presentation: BRIEF DESCRIPTION: This session will outline a health system's acknowledgement of the complexity of communication and how it supported the use of innovative tools to ensure nursing's voice is heard. Core communication pathways using technology and innovation will be shared. ABSTRACT: In a multi-hospital system, it is imperative to establish a bi-directional communication system while facilitating a multi-disciplinary approach. A variety of patient care initiatives originated from nurses at all levels of the organization and were communicated across the system using multi-media avenues. Progress on interventions, outcomes, and performance improvement was available to all staff via discussions at unit, facility, and system councils, in addition to being posted on the employee home page. Communication methods included face to face meetings, video-conferencing, telephone conferencing, email and internet technology. The health system's acknowledgement of the complexity of communication has supported the use of innovative tools to ensure nursing's voice is heard. A self-designed intranet tool allows for the provision of real-time, written feedback regarding proposed policies. Departments can connect to individualized home pages that include access to email, announcements, and a discussion board (patient care portal). A variety of newsletters have also been used to relay specific issues, reminders or tips. The health system's "Model of Caring" was developed by nurses and served as the framework for the communication network. Six areas were identified as being key facets of professional nursing: Clinical Practice, Performance Improvement, Nursing Research, Stewardship, Education, and Community Partnerships. Utilizing these facets of nursing provided a focus and a platform for consistency in multidisciplinary communication. The core of the communication structure included unit-based, facility, and system councils. All councils include direct care nurses, ancillary personnel, and leadership. This structure provides the direct care nurses the forum to participate in various decision-making activities at all levels. The unique communication pathways have assisted the heath system in providing consistency in communication and assuring that necessary feedback is shared. The core communication concepts will be shared with participants. REFERENCES: Jean Watson's "Theory of Human Caring"en_GB
dc.date.available2011-10-28T15:32:08Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:32:08Z-
dc.conference.date2008en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationSalt Lake City, Utah, USAen_US
dc.descriptionThe 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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