2.50
Hdl Handle:
http://hdl.handle.net/10755/182628
Category:
Abstract
Type:
Presentation
Title:
A Tale of Two Cultures: An Academic Medical Center's Successful Cultural Transformation
Author(s):
Peterman, Tammy; Page, Bob
Author Details:
Tammy Peterman, RN, MS, CNAA, University of Kansas Hospital, Kansas City, Kansas, USA, email: tpeterman@kumc.edu; Bob Page, CPA, MBA
Abstract:
Concurrent Podium Presentation: In 1998, the future of this academic medical center was in doubt due to declining admissions, lack of capitalization, disenfranchised staff and patients, and weak financial projections. Beginning with a focus on the patient and guided by visionary nursing and operational leaders, working in tandem, a remarkable turnaround occurred. Great work had already taken place prior to the decision to pursue Magnet designation. The organization's cultural transformation had led to ever-improving levels of patient satisfaction and mortality. During this same period, double digit declines ocurred in employee turnover, staff commitment to and involvement with the organization increased, financial performance and investment in the organization reached record levels, and patient volumes and acuity reached the highest levels in the history of the organization. With the pursuit of Magnet, an increased alignment and refocus of the organization occurred that supported even greater success. The achievement of Magnet has provided an affirmation of the turnaround that occurred and a platform for the organization's pursuit of even greater results in the years to come. This presentation will highlight the nursing and organizational leadership that facilitated this cultural transformation, systems and processes implemented to "hardwire" this cultural change and how staff were engaged in ensuring the achievement of the needed turnaround. It will also detail how the work undertaken to exceed the Magnet standards served to re-energize and refocus organizational efforts. Lessons learned (what worked and what didn't) will be highlighted. References: Collins, J. (2001). Good to great. New York, NY: Harper Collins Pub. Deming, W. (1982). Out of the crisis. Cambridge, MA. Massachusetts Institute of Technology. Institute for healthcare Improvement. (2005). Seven leadership leverage points for organization-level improvement in healthcare. Cambridge, MA. Institute of Medicine. National Academy of Sciences. (2001). Crossing the quality chasm: a new health system for the 21st century. Washington, DC. Lencioni, P. (2002). The five dysfunctions of a team. San Francisco, CA. Jossey-Bass
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2007
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Atlanta, Georgia, USA
Description:
"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleA Tale of Two Cultures: An Academic Medical Center's Successful Cultural Transformationen_GB
dc.contributor.authorPeterman, Tammyen_US
dc.contributor.authorPage, Boben_US
dc.author.detailsTammy Peterman, RN, MS, CNAA, University of Kansas Hospital, Kansas City, Kansas, USA, email: tpeterman@kumc.edu; Bob Page, CPA, MBAen_US
dc.identifier.urihttp://hdl.handle.net/10755/182628-
dc.description.abstractConcurrent Podium Presentation: In 1998, the future of this academic medical center was in doubt due to declining admissions, lack of capitalization, disenfranchised staff and patients, and weak financial projections. Beginning with a focus on the patient and guided by visionary nursing and operational leaders, working in tandem, a remarkable turnaround occurred. Great work had already taken place prior to the decision to pursue Magnet designation. The organization's cultural transformation had led to ever-improving levels of patient satisfaction and mortality. During this same period, double digit declines ocurred in employee turnover, staff commitment to and involvement with the organization increased, financial performance and investment in the organization reached record levels, and patient volumes and acuity reached the highest levels in the history of the organization. With the pursuit of Magnet, an increased alignment and refocus of the organization occurred that supported even greater success. The achievement of Magnet has provided an affirmation of the turnaround that occurred and a platform for the organization's pursuit of even greater results in the years to come. This presentation will highlight the nursing and organizational leadership that facilitated this cultural transformation, systems and processes implemented to "hardwire" this cultural change and how staff were engaged in ensuring the achievement of the needed turnaround. It will also detail how the work undertaken to exceed the Magnet standards served to re-energize and refocus organizational efforts. Lessons learned (what worked and what didn't) will be highlighted. References: Collins, J. (2001). Good to great. New York, NY: Harper Collins Pub. Deming, W. (1982). Out of the crisis. Cambridge, MA. Massachusetts Institute of Technology. Institute for healthcare Improvement. (2005). Seven leadership leverage points for organization-level improvement in healthcare. Cambridge, MA. Institute of Medicine. National Academy of Sciences. (2001). Crossing the quality chasm: a new health system for the 21st century. Washington, DC. Lencioni, P. (2002). The five dysfunctions of a team. San Francisco, CA. Jossey-Bassen_GB
dc.date.available2011-10-28T15:32:49Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:32:49Z-
dc.conference.date2007en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationAtlanta, Georgia, USAen_US
dc.description"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.