2.50
Hdl Handle:
http://hdl.handle.net/10755/182657
Category:
Abstract
Type:
Presentation
Title:
The 30 Minute Promise
Author(s):
Triolo, Kelly
Author Details:
Kelly Triolo, RN, BSN, MBA/HCM, Morton Plant Mease Health Care, Dunedin, Florida, USA, email: kelly.triolo@baycare.org
Abstract:
Concurrent Podium Presentation: In October 2005, Mease Dunedin Hospital, one of 4 hospitals in the Morton Plant Mease Health Care Magnet system, instituted a "30 Minute Promise" to improve the quality, safety and efficiency of ED care by decreasing the time patients spent awaiting evaluation. The goal was for Emergency Department (ED) patients to be evaluated by a physician or physician extender (PA or ARNP) within 30 minutes of arrival at the ED. The 30 Minute Promise, lead by Kelly Triolo, Director of Nursing, took 17 months of planning and involved the development of an interdisciplinary team with representatives from every hospital department, as well as the Emergency Medical System (EMS). The expectation for this collaborative team was to develop and implement process changes that would improve overall patient throughput. Operational improvements included point of care testing, bedside registration and triage, increased staffing levels, computerized triage and tracking, and a Six Sigma project that addressed the timely discharge of inpatients. The 30 Minute Promise has been in place for 15 months. The team?s collaboration and commitment to continuous process improvement has resulted in positive outcomes such as: 1) Overall ED patient satisfaction 91% according to Press Ganey. 2) Patients leaving without treatment (LWOT) decreased from 2% to 0.019%. 3) Satisfaction with wait times increased from 72.4% to 94.7%. 4) Average time for patient evaluation decreased from 45 minutes to 17.75 minutes. The keys to the success of the 30 Minute Promise include vision, strong nursing leadership, teamwork, consistency and can-do attitudes!
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2007
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Atlanta, Georgia, USA
Description:
"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleThe 30 Minute Promiseen_GB
dc.contributor.authorTriolo, Kellyen_US
dc.author.detailsKelly Triolo, RN, BSN, MBA/HCM, Morton Plant Mease Health Care, Dunedin, Florida, USA, email: kelly.triolo@baycare.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182657-
dc.description.abstractConcurrent Podium Presentation: In October 2005, Mease Dunedin Hospital, one of 4 hospitals in the Morton Plant Mease Health Care Magnet system, instituted a "30 Minute Promise" to improve the quality, safety and efficiency of ED care by decreasing the time patients spent awaiting evaluation. The goal was for Emergency Department (ED) patients to be evaluated by a physician or physician extender (PA or ARNP) within 30 minutes of arrival at the ED. The 30 Minute Promise, lead by Kelly Triolo, Director of Nursing, took 17 months of planning and involved the development of an interdisciplinary team with representatives from every hospital department, as well as the Emergency Medical System (EMS). The expectation for this collaborative team was to develop and implement process changes that would improve overall patient throughput. Operational improvements included point of care testing, bedside registration and triage, increased staffing levels, computerized triage and tracking, and a Six Sigma project that addressed the timely discharge of inpatients. The 30 Minute Promise has been in place for 15 months. The team?s collaboration and commitment to continuous process improvement has resulted in positive outcomes such as: 1) Overall ED patient satisfaction 91% according to Press Ganey. 2) Patients leaving without treatment (LWOT) decreased from 2% to 0.019%. 3) Satisfaction with wait times increased from 72.4% to 94.7%. 4) Average time for patient evaluation decreased from 45 minutes to 17.75 minutes. The keys to the success of the 30 Minute Promise include vision, strong nursing leadership, teamwork, consistency and can-do attitudes!en_GB
dc.date.available2011-10-28T15:34:07Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:34:07Z-
dc.conference.date2007en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationAtlanta, Georgia, USAen_US
dc.description"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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