2.50
Hdl Handle:
http://hdl.handle.net/10755/182703
Category:
Abstract
Type:
Presentation
Title:
Caring Excellence: Every Patient, Every Caregiver, Every Day
Author(s):
Campbell, Susan; Wiegand, Lori; Copper, Hoa
Author Details:
Susan Campbell, MSN, CNAA, Saint Francis Medical Center, Peoria, Illinois, USA, email: Susan.K.Campbell@osfhealthcare.org; Lori Wiegand, MSN, CNAA, OSF; Hoa Copper, MS, OSF
Abstract:
Podium Presentation: BRIEF DESCRIPTION: This session will describe how a care model was developed to meet patients' needs while supporting caregivers at the bedside. By investing in nursing leadership at the bedside and aligning patient goals with interdisciplinary care management, nurses were able to deliver exceptional quality, service, and financial outcomes. ABSTRACT: A comprehensive review of our care model revealed a lack of identifiable and inconsistent care practices provided by interdisciplinary team members resulting in poor patient outcomes. There were structural framework concerns as well as foundational weaknesses in care management that impacted the ability to provide excellent care to every patient every day. This widening chasm within the community of caregivers created the strategic focus to design a care model to meet patient needs while supporting caregivers. An innovative care management structure invested in nursing leadership at the bedside to align patient goals with caring excellence to deliver exceptional quality, service and financial outcomes. The 6 Sigma project teams had interdisciplinary team members and over 100 RNs, from our CNO to bedside RNs. An intensive focus was placed on collection of the voice of the patient, staff, physicians and leadership. The team developed measurable requirements and care functions. The rigorous application of 6 Sigma design tools and focus on the pursuit of perfection created a comprehensive, innovative and evidence based best practice model. Care model elements provide: ownership and continuous coordination of care, individualized patient goals, caregiver, patient/family communication plans, proactive discharge coordination, management of level of care, appropriate referrals, utilization of resources and promotion of caring relationships based on our mission and Watson's Theory of Caring A pivotal component was the leadership role for Master Prepared Nurses at the bedside as a "Patient Care Facilitator". Their functions include: "go-to" person for patients, plan of care facilitation and execution, clinical expert, identifies appropriate referrals, implements strategies to reduce resource consumption, acts as resource to clinical staff, identify opportunities for improved practice changes, serves as a liaison for caregivers and patients, responsible for meeting targeted clinical scorecard outcomes and serve as disease specific champions to enhance overall clinical performance. Some of our improved outcomes include: 0.31 reduced length of stay, direct contribution Margin of additional $1.2 Million over 6 months excluding outliers, 29% increase in MD satisfaction, 10% Increase discharge by noon and a 70% increase plan of care goal documentation. Nursing leadership at the bedside has provided caring excellence for every patient every day.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2008
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Salt Lake City, Utah, USA
Description:
The 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleCaring Excellence: Every Patient, Every Caregiver, Every Dayen_GB
dc.contributor.authorCampbell, Susanen_US
dc.contributor.authorWiegand, Lorien_US
dc.contributor.authorCopper, Hoaen_US
dc.author.detailsSusan Campbell, MSN, CNAA, Saint Francis Medical Center, Peoria, Illinois, USA, email: Susan.K.Campbell@osfhealthcare.org; Lori Wiegand, MSN, CNAA, OSF; Hoa Copper, MS, OSFen_US
dc.identifier.urihttp://hdl.handle.net/10755/182703-
dc.description.abstractPodium Presentation: BRIEF DESCRIPTION: This session will describe how a care model was developed to meet patients' needs while supporting caregivers at the bedside. By investing in nursing leadership at the bedside and aligning patient goals with interdisciplinary care management, nurses were able to deliver exceptional quality, service, and financial outcomes. ABSTRACT: A comprehensive review of our care model revealed a lack of identifiable and inconsistent care practices provided by interdisciplinary team members resulting in poor patient outcomes. There were structural framework concerns as well as foundational weaknesses in care management that impacted the ability to provide excellent care to every patient every day. This widening chasm within the community of caregivers created the strategic focus to design a care model to meet patient needs while supporting caregivers. An innovative care management structure invested in nursing leadership at the bedside to align patient goals with caring excellence to deliver exceptional quality, service and financial outcomes. The 6 Sigma project teams had interdisciplinary team members and over 100 RNs, from our CNO to bedside RNs. An intensive focus was placed on collection of the voice of the patient, staff, physicians and leadership. The team developed measurable requirements and care functions. The rigorous application of 6 Sigma design tools and focus on the pursuit of perfection created a comprehensive, innovative and evidence based best practice model. Care model elements provide: ownership and continuous coordination of care, individualized patient goals, caregiver, patient/family communication plans, proactive discharge coordination, management of level of care, appropriate referrals, utilization of resources and promotion of caring relationships based on our mission and Watson's Theory of Caring A pivotal component was the leadership role for Master Prepared Nurses at the bedside as a "Patient Care Facilitator". Their functions include: "go-to" person for patients, plan of care facilitation and execution, clinical expert, identifies appropriate referrals, implements strategies to reduce resource consumption, acts as resource to clinical staff, identify opportunities for improved practice changes, serves as a liaison for caregivers and patients, responsible for meeting targeted clinical scorecard outcomes and serve as disease specific champions to enhance overall clinical performance. Some of our improved outcomes include: 0.31 reduced length of stay, direct contribution Margin of additional $1.2 Million over 6 months excluding outliers, 29% increase in MD satisfaction, 10% Increase discharge by noon and a 70% increase plan of care goal documentation. Nursing leadership at the bedside has provided caring excellence for every patient every day.en_GB
dc.date.available2011-10-28T15:36:18Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:36:18Z-
dc.conference.date2008en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationSalt Lake City, Utah, USAen_US
dc.descriptionThe 12th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 15-17 October, 2008 in Salt Lake City, Utah, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.