17.00
Hdl Handle:
http://hdl.handle.net/10755/182816
Category:
Abstract
Type:
Presentation
Title:
Care Rounding: A Process to Improve Patient Satisfaction, Pain Management, and Safety
Author(s):
Le, Kim
Author Details:
Kim Le, email: kimpwll7@gmail.com
Abstract:
Concurrent Podium Presentation: Patient satisfaction is an important component of care and includes safety, response to call lights and adequate pain management. A 39-bed rehabilitation unit had made previous attempts to help improve patient satisfaction scores with only small gains. After discovery of a research program entitled Call Light Rounding lead by the Studer Group, the Nurse Manager of Rehabilitation and the organizations Service Excellence Coordinator decided to approach the staff with the idea of implementing rounding on the rehabilitation unit. The care rounding idea was shared with the unit Shared Governance committee and charge nurse group and the decision were made by the staff to embrace the process improvement plan. Utilizing the quality process of plan, do, check and act (PDCA), the staff developed an implementation plan for "Care Rounding." Small groups were formed to create scripts, routines, checklists for rounding, and measurements for success. Fourteen outcome measures were identified and included, decreased falls, improved pain management, decreased call lights and 11 items from the Press-Ganey survey. Since implementation of the process improvement ten months ago, falls have decreased by 20%, call lights usage has decreased by 25%, Press Ganey pain management scores for nursing improved from a baseline score of 86.5 to an average of 94.8. The other eleven measures have also seen improvement. Staff that were most resistant are now leaders and are promoting the process. The rehabilitation staff have been meeting with other units throughout the health system to encourage the concept of Care Rounding. References: Meade, Christine M. (2005). Call Light Study Abstract. Studer Group, 1-5. from Studer Group. Tsui, Rosana (2006).Putting Hourly Rounds Into Practice. Satisfaction Monitor. May/June, 1-4. Meade, C. M., Bushell, A., & Ketelsen, L. (2006). Effects of Nursing Rounds on Call light Use, Satisfaction and Safety. AJN, 106(9), 58-71.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2007
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Atlanta, Georgia, USA
Description:
"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleCare Rounding: A Process to Improve Patient Satisfaction, Pain Management, and Safetyen_GB
dc.contributor.authorLe, Kimen_US
dc.author.detailsKim Le, email: kimpwll7@gmail.comen_US
dc.identifier.urihttp://hdl.handle.net/10755/182816-
dc.description.abstractConcurrent Podium Presentation: Patient satisfaction is an important component of care and includes safety, response to call lights and adequate pain management. A 39-bed rehabilitation unit had made previous attempts to help improve patient satisfaction scores with only small gains. After discovery of a research program entitled Call Light Rounding lead by the Studer Group, the Nurse Manager of Rehabilitation and the organizations Service Excellence Coordinator decided to approach the staff with the idea of implementing rounding on the rehabilitation unit. The care rounding idea was shared with the unit Shared Governance committee and charge nurse group and the decision were made by the staff to embrace the process improvement plan. Utilizing the quality process of plan, do, check and act (PDCA), the staff developed an implementation plan for "Care Rounding." Small groups were formed to create scripts, routines, checklists for rounding, and measurements for success. Fourteen outcome measures were identified and included, decreased falls, improved pain management, decreased call lights and 11 items from the Press-Ganey survey. Since implementation of the process improvement ten months ago, falls have decreased by 20%, call lights usage has decreased by 25%, Press Ganey pain management scores for nursing improved from a baseline score of 86.5 to an average of 94.8. The other eleven measures have also seen improvement. Staff that were most resistant are now leaders and are promoting the process. The rehabilitation staff have been meeting with other units throughout the health system to encourage the concept of Care Rounding. References: Meade, Christine M. (2005). Call Light Study Abstract. Studer Group, 1-5. from Studer Group. Tsui, Rosana (2006).Putting Hourly Rounds Into Practice. Satisfaction Monitor. May/June, 1-4. Meade, C. M., Bushell, A., & Ketelsen, L. (2006). Effects of Nursing Rounds on Call light Use, Satisfaction and Safety. AJN, 106(9), 58-71.en_GB
dc.date.available2011-10-28T15:41:21Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:41:21Z-
dc.conference.date2007en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationAtlanta, Georgia, USAen_US
dc.description"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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