Promotion of a Professional Practice Model Leads to Improved Outcome Measures in an Ambulatory Setting

2.50
Hdl Handle:
http://hdl.handle.net/10755/182838
Category:
Abstract
Type:
Presentation
Title:
Promotion of a Professional Practice Model Leads to Improved Outcome Measures in an Ambulatory Setting
Author(s):
Korber, Susan; Danzer, Mary; Sokobin, Cynthia
Author Details:
Susan Korber, MS, RN, OCN, CNA, BC, The Miriam Hospital, Providence, Rhode Island, USA, email: SKorber@Lifespan.org; Mary Danzer, RN, BSN, OCN; Cynthia Sokobin, RN, BSN, OCN
Abstract:
Poster Presentation: Sixteen oncology nurses, with a certification rate of 56%, practice in a teaching hospital outpatient oncology clinic. NDNQI indicators in October, 2005 reflected high satisfaction with RN-RN interaction but low scores in decision making, autonomy, nursing management and quality of care. Employee engagement scores were among the lowest in the hospital and patient satisfaction had dipped. Nurses were confidentially interviewed by a professional facilitator and reported burnout, intent to leave the unit and frustrations with an exclusionary type of leadership. They validated loss of pride in patient care and cited their current care model as fostering lack of accountability, fragmented communication between caregivers, decrease in time to provide patient care and enabling lateral violence. A new nurse leader recognized a fractured group of professionals and an opportunity for significant change. Borrowing from a successful inpatient group cohesion research project, the leader planned team- building interventions while consistently articulating a philosophy of professional practice using the primary care model. Facilitator led group cohesion sessions focused on personality types, communication strategies, team building and identification of lateral violence. Two staff nurses volunteered to lead a multidisciplinary improvement team. The team designed a primary care model and educated the professional and administrative staff about the process, implementation and desired outcomes. Implementation of the primary nursing care model began in the summer of 2006. Fall, 2006 NDNQI and patient satisfaction scores reflect positive outcomes in autonomy, decision-making, professional status and quality of care. Another employee engagement survey in September, 2007 is eagerly anticipated. Reference: DiMeglio K, Padula C, Korber S, et al. Group cohesion and nurse satisfaction: examination of a team-building approach. JONA. March 2005
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2007
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Atlanta, Georgia, USA
Description:
"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titlePromotion of a Professional Practice Model Leads to Improved Outcome Measures in an Ambulatory Settingen_GB
dc.contributor.authorKorber, Susanen_US
dc.contributor.authorDanzer, Maryen_US
dc.contributor.authorSokobin, Cynthiaen_US
dc.author.detailsSusan Korber, MS, RN, OCN, CNA, BC, The Miriam Hospital, Providence, Rhode Island, USA, email: SKorber@Lifespan.org; Mary Danzer, RN, BSN, OCN; Cynthia Sokobin, RN, BSN, OCNen_US
dc.identifier.urihttp://hdl.handle.net/10755/182838-
dc.description.abstractPoster Presentation: Sixteen oncology nurses, with a certification rate of 56%, practice in a teaching hospital outpatient oncology clinic. NDNQI indicators in October, 2005 reflected high satisfaction with RN-RN interaction but low scores in decision making, autonomy, nursing management and quality of care. Employee engagement scores were among the lowest in the hospital and patient satisfaction had dipped. Nurses were confidentially interviewed by a professional facilitator and reported burnout, intent to leave the unit and frustrations with an exclusionary type of leadership. They validated loss of pride in patient care and cited their current care model as fostering lack of accountability, fragmented communication between caregivers, decrease in time to provide patient care and enabling lateral violence. A new nurse leader recognized a fractured group of professionals and an opportunity for significant change. Borrowing from a successful inpatient group cohesion research project, the leader planned team- building interventions while consistently articulating a philosophy of professional practice using the primary care model. Facilitator led group cohesion sessions focused on personality types, communication strategies, team building and identification of lateral violence. Two staff nurses volunteered to lead a multidisciplinary improvement team. The team designed a primary care model and educated the professional and administrative staff about the process, implementation and desired outcomes. Implementation of the primary nursing care model began in the summer of 2006. Fall, 2006 NDNQI and patient satisfaction scores reflect positive outcomes in autonomy, decision-making, professional status and quality of care. Another employee engagement survey in September, 2007 is eagerly anticipated. Reference: DiMeglio K, Padula C, Korber S, et al. Group cohesion and nurse satisfaction: examination of a team-building approach. JONA. March 2005en_GB
dc.date.available2011-10-28T15:42:21Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:42:21Z-
dc.conference.date2007en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationAtlanta, Georgia, USAen_US
dc.description"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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