2.50
Hdl Handle:
http://hdl.handle.net/10755/182875
Category:
Abstract
Type:
Presentation
Title:
Shared Governance: A Way to Optimize Patient and Staff Outcomes
Author(s):
Nolan, Thomas; Hogan, Patricia
Author Details:
Thomas Nolan, RN, MS, CNAA, BC, Good Samaritan Hospital Medical Center, West Islip, New York, USA, email: Thomas.Nolan@chsli.org; Patricia Hogan, RN, MA, CNAA, BC
Abstract:
Concurrent Podium Presentation: The IHI reports the majority of nurses' time is spent walking between patients and the nursing station thereby spending less time at the bedside. The model of care can accentuate this contributing to poor communication, low satisfaction scores for patients and staff, and patient safety concerns. This Emergency Department staff recognized that the model of care created many challenges to the quality of care they delivered and proposed a change to the model by creating a team model. A Registered Nurse proposed the idea of changing the model of care and created a task force to develop an evidence-based model and a strategy to institute it. This model was designed so that a team?s patients were contiguous allowing for better visualization of patients by the team, better visualization of the team by their patients and improved staff accessibility to the patients. Accountability expectations for the support staff enabled progress to occur almost immediately. The belief was that the new model would improve overall patient satisfaction, satisfaction scores related to the information provided to patients, staff satisfaction and improve flow related outcomes. This new model of care sparked the increase in satisfaction after it was implemented. Patient satisfaction rose from the 6th percentile to the 75th percentile when compared to emergency departments nationally with 40,000 or more visits and turn around time improved by 14%. Staff also acknowledged that the new model is preferred despite some initial reticence. In the end, creating environments that promote communication make for better patient care. Reference: IHI Transforming care at the bedside IHI Optimizing patient flow.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2007
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Atlanta, Georgia, USA
Description:
"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleShared Governance: A Way to Optimize Patient and Staff Outcomesen_GB
dc.contributor.authorNolan, Thomasen_US
dc.contributor.authorHogan, Patriciaen_US
dc.author.detailsThomas Nolan, RN, MS, CNAA, BC, Good Samaritan Hospital Medical Center, West Islip, New York, USA, email: Thomas.Nolan@chsli.org; Patricia Hogan, RN, MA, CNAA, BCen_US
dc.identifier.urihttp://hdl.handle.net/10755/182875-
dc.description.abstractConcurrent Podium Presentation: The IHI reports the majority of nurses' time is spent walking between patients and the nursing station thereby spending less time at the bedside. The model of care can accentuate this contributing to poor communication, low satisfaction scores for patients and staff, and patient safety concerns. This Emergency Department staff recognized that the model of care created many challenges to the quality of care they delivered and proposed a change to the model by creating a team model. A Registered Nurse proposed the idea of changing the model of care and created a task force to develop an evidence-based model and a strategy to institute it. This model was designed so that a team?s patients were contiguous allowing for better visualization of patients by the team, better visualization of the team by their patients and improved staff accessibility to the patients. Accountability expectations for the support staff enabled progress to occur almost immediately. The belief was that the new model would improve overall patient satisfaction, satisfaction scores related to the information provided to patients, staff satisfaction and improve flow related outcomes. This new model of care sparked the increase in satisfaction after it was implemented. Patient satisfaction rose from the 6th percentile to the 75th percentile when compared to emergency departments nationally with 40,000 or more visits and turn around time improved by 14%. Staff also acknowledged that the new model is preferred despite some initial reticence. In the end, creating environments that promote communication make for better patient care. Reference: IHI Transforming care at the bedside IHI Optimizing patient flow.en_GB
dc.date.available2011-10-28T15:44:01Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:44:01Z-
dc.conference.date2007en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationAtlanta, Georgia, USAen_US
dc.description"Connect, Empower and Celebrate" was the theme of the 11th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 3-5 October, 2007 at the Georgia World Congress Center in Atlanta, Georgia, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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