2.50
Hdl Handle:
http://hdl.handle.net/10755/182910
Category:
Abstract
Type:
Presentation
Title:
Conflict: You Can Run, But You Can't Hide!
Author(s):
Freeman, Janice
Author Details:
Janice Freeman, R.N., B.S.N., O.C.N., University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA, email: jfreeman@mdanderson.org
Abstract:
Poster Presentation: Within the workplace, conflict and disputes damage important work relationships resulting in undesirable outcomes among individuals, groups of individuals and the organization they work for. Our leadership team introduced the nurse ombudsman program to our 1500 nurses because it is recognized that such undesirable outcomes may affect patient care, patient satisfaction, employee satisfaction, productivity, retention, and recruitment. The nurse ombudsperson is a designated neutral party who serves as an informal off-the- record and confidential, resource for dispute and conflict resolution for the professional nursing staff. Nurses frequent the ombudsman office seeking advice and information. The conflict issues commonly addressed are performance-related. Because the nurse ombudsman program has been a successful resource for nurses at our organization, nurses no longer need to hide from conflict; the nurse ombudsman programs provides the nurse with a place to learn about conflict and strategize to positively manage conflict in the workplace. This poster presentation illustrates demographic data depicting the utilization of the nurse ombudsman program and will include the steps to initiating such a program at other organizations.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2006
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Denver, Colorado, USA
Description:
10th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 4-6 October, 2006 at the Colorado Convention Center in Denver, Colorado, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleConflict: You Can Run, But You Can't Hide!en_GB
dc.contributor.authorFreeman, Janiceen_US
dc.author.detailsJanice Freeman, R.N., B.S.N., O.C.N., University of Texas M.D. Anderson Cancer Center, Houston, Texas, USA, email: jfreeman@mdanderson.orgen_US
dc.identifier.urihttp://hdl.handle.net/10755/182910-
dc.description.abstractPoster Presentation: Within the workplace, conflict and disputes damage important work relationships resulting in undesirable outcomes among individuals, groups of individuals and the organization they work for. Our leadership team introduced the nurse ombudsman program to our 1500 nurses because it is recognized that such undesirable outcomes may affect patient care, patient satisfaction, employee satisfaction, productivity, retention, and recruitment. The nurse ombudsperson is a designated neutral party who serves as an informal off-the- record and confidential, resource for dispute and conflict resolution for the professional nursing staff. Nurses frequent the ombudsman office seeking advice and information. The conflict issues commonly addressed are performance-related. Because the nurse ombudsman program has been a successful resource for nurses at our organization, nurses no longer need to hide from conflict; the nurse ombudsman programs provides the nurse with a place to learn about conflict and strategize to positively manage conflict in the workplace. This poster presentation illustrates demographic data depicting the utilization of the nurse ombudsman program and will include the steps to initiating such a program at other organizations.en_GB
dc.date.available2011-10-28T15:45:34Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:45:34Z-
dc.conference.date2006en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationDenver, Colorado, USAen_US
dc.description10th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 4-6 October, 2006 at the Colorado Convention Center in Denver, Colorado, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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