2.50
Hdl Handle:
http://hdl.handle.net/10755/182931
Category:
Abstract
Type:
Presentation
Title:
Waiting for the Chasm to Close
Author(s):
Hulse, Kathy
Author Details:
Kathy Hulse, RN, BSN, CPHQ, Children's Mercy Hospital, Kansas City, Missouri, USA, email: khulse@cmh.edu
Abstract:
Poster Presentation: The Institute of Medicine's (IOM) report Crossing the Quality Chasm, identified six aims for improving health care and challenged the health care industry to find innovative ways of meeting the six aims. A Midwest Pediatric Medical Center (MPMC) which serves as a major geographical referral center believes access to care is critical to meeting the needs of the community. The MPMC accepted the IOM's challenge and began working to improve timeliness (aim #4) of care by identifying ways to decrease the wait time for new patient appointments in specialty clinics. This project is unique in that the majority of the literature published focuses on improving access to primary care offices, not to specialty offices. A multidisciplinary quality improvement team was developed which included nursing, medicine, administration, and information systems. The team's objectives were to work with individual clinics to design methods for decreasing wait time. Rather than using one approach for all areas the goal was to allow clinics to implement change that fit within their patient population and clinic flow. Quality improvement tools, computer software, and satisfaction surveys were all part of the process to determine expectations of wait times and to monitor change over time. A clinic dashboard was created on the intranet which facilitated dissemination of information and outcome data in a timely fashion. This poster presentation will identify the importance of access to care as well as describe the comprehensive method this MPMC used to assess, analyze, and evaluate clinic wait times and outcomes of change. References: Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. National Academy Press, Washington DC, 2001.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2006
Conference Name:
ANCC National Magnet Conference
Conference Host:
American Nurses Credentialing Center
Conference Location:
Denver, Colorado, USA
Description:
10th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 4-6 October, 2006 at the Colorado Convention Center in Denver, Colorado, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleWaiting for the Chasm to Closeen_GB
dc.contributor.authorHulse, Kathyen_US
dc.author.detailsKathy Hulse, RN, BSN, CPHQ, Children's Mercy Hospital, Kansas City, Missouri, USA, email: khulse@cmh.eduen_US
dc.identifier.urihttp://hdl.handle.net/10755/182931-
dc.description.abstractPoster Presentation: The Institute of Medicine's (IOM) report Crossing the Quality Chasm, identified six aims for improving health care and challenged the health care industry to find innovative ways of meeting the six aims. A Midwest Pediatric Medical Center (MPMC) which serves as a major geographical referral center believes access to care is critical to meeting the needs of the community. The MPMC accepted the IOM's challenge and began working to improve timeliness (aim #4) of care by identifying ways to decrease the wait time for new patient appointments in specialty clinics. This project is unique in that the majority of the literature published focuses on improving access to primary care offices, not to specialty offices. A multidisciplinary quality improvement team was developed which included nursing, medicine, administration, and information systems. The team's objectives were to work with individual clinics to design methods for decreasing wait time. Rather than using one approach for all areas the goal was to allow clinics to implement change that fit within their patient population and clinic flow. Quality improvement tools, computer software, and satisfaction surveys were all part of the process to determine expectations of wait times and to monitor change over time. A clinic dashboard was created on the intranet which facilitated dissemination of information and outcome data in a timely fashion. This poster presentation will identify the importance of access to care as well as describe the comprehensive method this MPMC used to assess, analyze, and evaluate clinic wait times and outcomes of change. References: Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. National Academy Press, Washington DC, 2001.en_GB
dc.date.available2011-10-28T15:46:35Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T15:46:35Z-
dc.conference.date2006en_US
dc.conference.nameANCC National Magnet Conferenceen_US
dc.conference.hostAmerican Nurses Credentialing Centeren_US
dc.conference.locationDenver, Colorado, USAen_US
dc.description10th American Nurses Credentialing Center (ANCC) National Magnet Conference, held 4-6 October, 2006 at the Colorado Convention Center in Denver, Colorado, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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