2.50
Hdl Handle:
http://hdl.handle.net/10755/183136
Category:
Abstract
Type:
Presentation
Title:
Exploring Patients' Perceptions of the Discharge Process from a Trauma Unit
Author(s):
Counsell, Colleen; Smith, J.; Guin, P.
Author Details:
Colleen Counsell, MSN, RN, CCRN, Shands Healthcare, Gainesville, FL, email: counsc@shands.ufl.edu; J. Smith; P. Guin
Abstract:
Purpose: To achieve hospital discharge in a timeframe that is consistent with an expected length of stay, coordination of care among members of the multidisciplinary team is essential. Discharge from the hospital is often a very complex process and stressful for patients and their families. Multiple communication sources and unanticipated needs increase the complexity. What happens during a discharge can affect patients? perception of their entire hospital experience. The trauma unit at Shands UF has consistently received low patient satisfaction scores in the area of the discharge process. Because patients are moved through the system quickly, oversight of the process is essential to ensure satisfaction. In the latest Healthcare Commission National Patient Survey (2004) patients identified delays in the discharge process on the day of discharge from the hospitals as a key area where standards of care can be improved. Improving and managing the discharge process is vital for improving the patient experience. The specific aim of this study was to determine if identifying discharge issues on the trauma unit would increase awareness of processes that could be addressed to improve patient satisfaction scores. This information will be used to determine if patient needs are met and to determine if further interventions are required to enhance the discharge process. Method: A convenience sample of 50 patients who met the inclusion criteria, were discharged directly home or to another facility were included in the study. A phone call was made to the patient by the investigators within a 24-72 hour timeframe. A script with standardized questions was used. Findings: Qualitative analysis was conducted to determine patients' perceptions of the discharge process. Responses were obtained from 49 patients. The data identified three categories (timeliness, discharge planning and communication issues) of dissatisfiers that provided opportunities for improvement. Discussion: Understanding patients' perceptions of the discharge experience is important to facilitate process improvements and resolve identified barriers.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
7th Annual Florida Magnet Research Conference
Conference Host:
University of South Florida College of Nursing; Sigma Theta Tau International; Florida Organization of Nurse Executives
Conference Location:
Naples, Florida, USA
Description:
7th Annual Florida Magnet Research Conference - Theme: Research at the Point of Care. Held 11-13 February 2010 at the Naples Grande Beach Resort, Naples, Florida, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleExploring Patients' Perceptions of the Discharge Process from a Trauma Uniten_GB
dc.contributor.authorCounsell, Colleenen_US
dc.contributor.authorSmith, J.en_US
dc.contributor.authorGuin, P.en_US
dc.author.detailsColleen Counsell, MSN, RN, CCRN, Shands Healthcare, Gainesville, FL, email: counsc@shands.ufl.edu; J. Smith; P. Guinen_US
dc.identifier.urihttp://hdl.handle.net/10755/183136-
dc.description.abstractPurpose: To achieve hospital discharge in a timeframe that is consistent with an expected length of stay, coordination of care among members of the multidisciplinary team is essential. Discharge from the hospital is often a very complex process and stressful for patients and their families. Multiple communication sources and unanticipated needs increase the complexity. What happens during a discharge can affect patients? perception of their entire hospital experience. The trauma unit at Shands UF has consistently received low patient satisfaction scores in the area of the discharge process. Because patients are moved through the system quickly, oversight of the process is essential to ensure satisfaction. In the latest Healthcare Commission National Patient Survey (2004) patients identified delays in the discharge process on the day of discharge from the hospitals as a key area where standards of care can be improved. Improving and managing the discharge process is vital for improving the patient experience. The specific aim of this study was to determine if identifying discharge issues on the trauma unit would increase awareness of processes that could be addressed to improve patient satisfaction scores. This information will be used to determine if patient needs are met and to determine if further interventions are required to enhance the discharge process. Method: A convenience sample of 50 patients who met the inclusion criteria, were discharged directly home or to another facility were included in the study. A phone call was made to the patient by the investigators within a 24-72 hour timeframe. A script with standardized questions was used. Findings: Qualitative analysis was conducted to determine patients' perceptions of the discharge process. Responses were obtained from 49 patients. The data identified three categories (timeliness, discharge planning and communication issues) of dissatisfiers that provided opportunities for improvement. Discussion: Understanding patients' perceptions of the discharge experience is important to facilitate process improvements and resolve identified barriers.en_GB
dc.date.available2011-10-28T16:16:05Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T16:16:05Z-
dc.conference.date2010en_US
dc.conference.name7th Annual Florida Magnet Research Conferenceen_US
dc.conference.hostUniversity of South Florida College of Nursingen_US
dc.conference.hostSigma Theta Tau Internationalen_US
dc.conference.hostFlorida Organization of Nurse Executivesen_US
dc.conference.locationNaples, Florida, USAen_US
dc.description7th Annual Florida Magnet Research Conference - Theme: Research at the Point of Care. Held 11-13 February 2010 at the Naples Grande Beach Resort, Naples, Florida, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.