2.50
Hdl Handle:
http://hdl.handle.net/10755/183151
Category:
Abstract
Type:
Presentation
Title:
Verbal Abuse: The Impact on Patient Care Nurses and Their Perceived Solutions
Author(s):
Judkins-Cohn, Tanya
Author Details:
Tanya Judkins-Cohn, RN, MEd, MSN, Baptist Health South Florida, email: TanyaCo@baptisthealth.net
Abstract:
Purpose: Previous research shows the impact of verbal abuse on nurses includes negative emotions and a negative effect on care. Rowe and Sherlock (2005) found that nurses who experienced abuse consequently experienced stress. Cox (1991) found that work productivity declined for 71% and 87% believed medical errors were likely to increase after an abusive event. Oztunc (2006) learned that 88% felt it affected morale, 91% experienced emotional exhaustion and 63% agreed it affected care. Therefore, the purpose of this study was to explore the potential existence and impact of verbal abuse on patient care nurses related to their emotional welfare, nursing care, job retention, and patient safety. It also explored the opinions on possible solutions. The researcher believed verbal abuse would have a negative impact on patient care nurses. Method: This was a survey design study using a modified version of Dr. Helen Cox's Verbal Abuse survey and demographic questions including one open ended question developed by the researcher. Packets including the survey and an educational sheet, which included current hospital policies and resources, were mailed to the homes of 3,121 patient care nurses. The survey revolved around potential sources, emotional reaction, and the perceived impact of abuse on nursing and patient care. The open ended question asked for nurse's opinion on possible solutions. Findings: When asked to check all sources of verbal abuse, of the 516 surveys returned, 75% reported verbal abuse from doctors, 65% from patient's family, 64% from patients, 41% from nurses, 28% from leadership and 17% from subordinate. Although 38% of the respondents continued to think about an incident for a few hours, 26% reported it still bothers them. Based on their experiences with verbal abuse, 72% believed it impacts morale, 79% believed it increases turnover, and 80% believed it contributes to increased medical errors. In addition, there emerged six themes from the content analysis of the nurses' perceived solutions to verbal abuse: accountability, communication, education, respect, support, and value. Discussion: Verbal abuse continues to be a prevalent issue impacting nurses and their care. The next phase of this research project, starting November 2009, will be a qualitative look at the nurses' individual experiences. It will be incorporated into a program that will be developed by the researcher, implemented and evaluated by the year 2010. The goal will be to assist in changing the culture of verbal abuse. References: Cox, H. (1991). Verbal abuse nationwide, part II: impact and modifications. Nursing Management, 22(3), pp. 66-69. Oztunc, G. (2006). Examination of incidents of workplace verbal abuse against nurses. Journal of Nursing Care Quality, 17(6), pp. 360-365. Rowe, M.M., & Sherlock, H. (2005). Stress and verbal abuse in nursing: Do burned out nurse eat their young? Journal of Nursing Management, 13, pp.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
7th Annual Florida Magnet Research Conference
Conference Host:
University of South Florida College of Nursing; Sigma Theta Tau International; Florida Organization of Nurse Executives
Conference Location:
Naples, Florida, USA
Description:
7th Annual Florida Magnet Research Conference - Theme: Research at the Point of Care. Held 11-13 February 2010 at the Naples Grande Beach Resort, Naples, Florida, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleVerbal Abuse: The Impact on Patient Care Nurses and Their Perceived Solutionsen_GB
dc.contributor.authorJudkins-Cohn, Tanyaen_US
dc.author.detailsTanya Judkins-Cohn, RN, MEd, MSN, Baptist Health South Florida, email: TanyaCo@baptisthealth.neten_US
dc.identifier.urihttp://hdl.handle.net/10755/183151-
dc.description.abstractPurpose: Previous research shows the impact of verbal abuse on nurses includes negative emotions and a negative effect on care. Rowe and Sherlock (2005) found that nurses who experienced abuse consequently experienced stress. Cox (1991) found that work productivity declined for 71% and 87% believed medical errors were likely to increase after an abusive event. Oztunc (2006) learned that 88% felt it affected morale, 91% experienced emotional exhaustion and 63% agreed it affected care. Therefore, the purpose of this study was to explore the potential existence and impact of verbal abuse on patient care nurses related to their emotional welfare, nursing care, job retention, and patient safety. It also explored the opinions on possible solutions. The researcher believed verbal abuse would have a negative impact on patient care nurses. Method: This was a survey design study using a modified version of Dr. Helen Cox's Verbal Abuse survey and demographic questions including one open ended question developed by the researcher. Packets including the survey and an educational sheet, which included current hospital policies and resources, were mailed to the homes of 3,121 patient care nurses. The survey revolved around potential sources, emotional reaction, and the perceived impact of abuse on nursing and patient care. The open ended question asked for nurse's opinion on possible solutions. Findings: When asked to check all sources of verbal abuse, of the 516 surveys returned, 75% reported verbal abuse from doctors, 65% from patient's family, 64% from patients, 41% from nurses, 28% from leadership and 17% from subordinate. Although 38% of the respondents continued to think about an incident for a few hours, 26% reported it still bothers them. Based on their experiences with verbal abuse, 72% believed it impacts morale, 79% believed it increases turnover, and 80% believed it contributes to increased medical errors. In addition, there emerged six themes from the content analysis of the nurses' perceived solutions to verbal abuse: accountability, communication, education, respect, support, and value. Discussion: Verbal abuse continues to be a prevalent issue impacting nurses and their care. The next phase of this research project, starting November 2009, will be a qualitative look at the nurses' individual experiences. It will be incorporated into a program that will be developed by the researcher, implemented and evaluated by the year 2010. The goal will be to assist in changing the culture of verbal abuse. References: Cox, H. (1991). Verbal abuse nationwide, part II: impact and modifications. Nursing Management, 22(3), pp. 66-69. Oztunc, G. (2006). Examination of incidents of workplace verbal abuse against nurses. Journal of Nursing Care Quality, 17(6), pp. 360-365. Rowe, M.M., & Sherlock, H. (2005). Stress and verbal abuse in nursing: Do burned out nurse eat their young? Journal of Nursing Management, 13, pp.en_GB
dc.date.available2011-10-28T16:16:44Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T16:16:44Z-
dc.conference.date2010en_US
dc.conference.name7th Annual Florida Magnet Research Conferenceen_US
dc.conference.hostUniversity of South Florida College of Nursingen_US
dc.conference.hostSigma Theta Tau Internationalen_US
dc.conference.hostFlorida Organization of Nurse Executivesen_US
dc.conference.locationNaples, Florida, USAen_US
dc.description7th Annual Florida Magnet Research Conference - Theme: Research at the Point of Care. Held 11-13 February 2010 at the Naples Grande Beach Resort, Naples, Florida, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
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