2.50
Hdl Handle:
http://hdl.handle.net/10755/183171
Category:
Abstract
Type:
Presentation
Title:
Giving Voice to Patients with a Hotline to the Chief Nursing Officer
Author(s):
Ripper, Karen; Crouch, S.
Author Details:
Karen Ripper, RN, CNAA, FACHE, Martin Memorial Health Systems, Stuart, FL, email: suzanne_crouch@pba.edu; S. Crouch
Abstract:
According to Boykin and Schoenhofer (2001), authentic presence may be understood simply as one's intentionally being there with another in the fullness of one's personhood. Authentic presence may initiate and sustain caring in nursing situations. The purpose of this nursing research study was to provide a direct line of communication via a "hotline" to the Chief Nursing Officer in order to give patients a voice in decisions which directly involve their care. A total of 100 patients from two different sister hospitals in southeastern Florida (50 patients in the experimental group and 50 patients in the control group) were invited to participate in this nursing research study. The "hotline" number to the Chief Nursing Officer was identified in red on the patient communication board in the patients' room. The participants were invited to contact the Chief Nursing Officer regarding any aspect of the patient care experience 24 hours per day seven days a week for the duration of the study. Prior to discharge, the patients were contacted by one of the co-investigators for the purpose of conducting a semi-structured interview regarding the patient care experience as it related to the use of the "hotline" to the Chief Nursing Officer. Questions for semi-structured interviews were as follows: "Tell me about your experience using the hotline." "Describe how direct access to the Chief Nursing Officer impacted your patient care experience."
"Is there anything else that you believe may be important for us to know about your experience as a patient?"
Qualitative analysis revealed recurring themes identifying the "hotline" as reassuring, and offering a level of security. "I felt I was important enough to have my concerns addressed." "It felt reassuring to know that I could call about something serious and would not be ignored." Another theme involved relating a situation that needed to be remedied. "I called for pain medication but it took forty five minutes for the nurse to answer the call light."
"I must have all my liquids measured and during the night, they don?t empty my hat often enough so that I can go." Implications for nursing practice include enhanced communication among nurses and patients, increased patient satisfaction with their health care experience and improved staff satisfaction in the acute care environment. Additionally, potential benefits to participants may include a better understanding of nursing practices grounded in authentic presence. Furthermore, nursing has a moral responsibility to speak with patients' voices (Gadow, 2001). Speaking with patients' voices is a professional responsibility that becomes the catalyst for expanding the body of nursing knowledge as it relates to discovering methods to better care for patients.
Repository Posting Date:
28-Oct-2011
Date of Publication:
28-Oct-2011
Conference Date:
2010
Conference Name:
7th Annual Florida Magnet Research Conference
Conference Host:
University of South Florida College of Nursing; Sigma Theta Tau International; Florida Organization of Nurse Executives
Conference Location:
Naples, Florida, USA
Description:
7th Annual Florida Magnet Research Conference - Theme: Research at the Point of Care. Held 11-13 February 2010 at the Naples Grande Beach Resort, Naples, Florida, USA.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_US
dc.typePresentationen_GB
dc.titleGiving Voice to Patients with a Hotline to the Chief Nursing Officeren_GB
dc.contributor.authorRipper, Karenen_US
dc.contributor.authorCrouch, S.en_US
dc.author.detailsKaren Ripper, RN, CNAA, FACHE, Martin Memorial Health Systems, Stuart, FL, email: suzanne_crouch@pba.edu; S. Crouchen_US
dc.identifier.urihttp://hdl.handle.net/10755/183171-
dc.description.abstractAccording to Boykin and Schoenhofer (2001), authentic presence may be understood simply as one's intentionally being there with another in the fullness of one's personhood. Authentic presence may initiate and sustain caring in nursing situations. The purpose of this nursing research study was to provide a direct line of communication via a &quot;hotline&quot; to the Chief Nursing Officer in order to give patients a voice in decisions which directly involve their care. A total of 100 patients from two different sister hospitals in southeastern Florida (50 patients in the experimental group and 50 patients in the control group) were invited to participate in this nursing research study. The &quot;hotline&quot; number to the Chief Nursing Officer was identified in red on the patient communication board in the patients' room. The participants were invited to contact the Chief Nursing Officer regarding any aspect of the patient care experience 24 hours per day seven days a week for the duration of the study. Prior to discharge, the patients were contacted by one of the co-investigators for the purpose of conducting a semi-structured interview regarding the patient care experience as it related to the use of the &quot;hotline&quot; to the Chief Nursing Officer. Questions for semi-structured interviews were as follows: &quot;Tell me about your experience using the hotline.&quot; &quot;Describe how direct access to the Chief Nursing Officer impacted your patient care experience.&quot;<br/>&quot;Is there anything else that you believe may be important for us to know about your experience as a patient?&quot;<br/>Qualitative analysis revealed recurring themes identifying the &quot;hotline&quot; as reassuring, and offering a level of security. &quot;I felt I was important enough to have my concerns addressed.&quot; &quot;It felt reassuring to know that I could call about something serious and would not be ignored.&quot; Another theme involved relating a situation that needed to be remedied. &quot;I called for pain medication but it took forty five minutes for the nurse to answer the call light.&quot; <br/>&quot;I must have all my liquids measured and during the night, they don?t empty my hat often enough so that I can go.&quot; Implications for nursing practice include enhanced communication among nurses and patients, increased patient satisfaction with their health care experience and improved staff satisfaction in the acute care environment. Additionally, potential benefits to participants may include a better understanding of nursing practices grounded in authentic presence. Furthermore, nursing has a moral responsibility to speak with patients' voices (Gadow, 2001). Speaking with patients' voices is a professional responsibility that becomes the catalyst for expanding the body of nursing knowledge as it relates to discovering methods to better care for patients.en_GB
dc.date.available2011-10-28T16:17:35Z-
dc.date.issued2011-10-28en_GB
dc.date.accessioned2011-10-28T16:17:35Z-
dc.conference.date2010en_US
dc.conference.name7th Annual Florida Magnet Research Conferenceen_US
dc.conference.hostUniversity of South Florida College of Nursingen_US
dc.conference.hostSigma Theta Tau Internationalen_US
dc.conference.hostFlorida Organization of Nurse Executivesen_US
dc.conference.locationNaples, Florida, USAen_US
dc.description7th Annual Florida Magnet Research Conference - Theme: Research at the Point of Care. Held 11-13 February 2010 at the Naples Grande Beach Resort, Naples, Florida, USA.en_US
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.-
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.