2.50
Hdl Handle:
http://hdl.handle.net/10755/198306
Title:
Changing Painful Perceptions of Pediatric IV Starts
Abstract:
[ENA Annual Conference 2011 - Evidence-based Practice Presentation]Changing Painful Perceptions of Pediatric IV Starts

Purpose: Parental and patient perception of the courtesy and concern for comfort by the RN placing the intravenous line in the pediatric emergency department, as measured by Press Ganey placed the department in the 30th percentile. The goal of the project was to improve the parental and patient perception as measured by the Press Ganey survey.

Design: This performance improvement project utilized three strategies to improve the parental and patient perception as measured by the Press Ganey survey.

Setting: An Urban Pediatric Emergency Department/Level One Trauma Center that is part of a tertiary medical center.

Participants/Subjects: All pediatric patients that required intravenous placement and their families.

Methods: During the second quarter of 2009 the mean scores for the Press Ganey standard questions “Courtesy of the person who took the child’s blood” and “Concern for comfort when blood drawn” were 82.7 and 81.3 respectively. These mean scores placed the pediatric emergency department in approximately the 30th percentile.
The staff, through their Collaborative Care Council, implemented three strategies to improve the parental and patient perception of intravenous placement. The first strategy included scripting standard explanations so the families would better know what to expect. The second was educating families to possible setbacks that may occur even when the intravenous line is place by the most experienced individual. The third was to utilize situational awareness (Team Stepps) to ensure the patient and family’s needs were being addressed before, during and after the procedure. The mean scores and percentile rankings were monitored on a quarterly basis.

Results/Outcomes: By the 4th quarter of 2009 the mean scores for the Press Ganey standard questions “Courtesy of the person who took the child’s blood” and “Concern for comfort when blood drawn” were 83.7 and 83.8 respectively. By the 4th quarter of 2010 the mean scores were 88.0 and 87.1 which placed the pediatric emergency department in the mid 80’s in terms of percentile ranking.

Implications: Implementing three simple budget neutral strategies helped the pediatric emergency department significantly improved parental and patient perception of the courtesy of the person who took the child’s blood and the concern for comfort that was displayed by the RN when blood was drawn.





Repository Posting Date:
21-Dec-2011
Date of Publication:
21-Dec-2011

Full metadata record

DC FieldValue Language
dc.titleChanging Painful Perceptions of Pediatric IV Startsen_GB
dc.identifier.urihttp://hdl.handle.net/10755/198306-
dc.description.abstract[ENA Annual Conference 2011 - Evidence-based Practice Presentation]Changing Painful Perceptions of Pediatric IV Starts<br/><br/>Purpose: Parental and patient perception of the courtesy and concern for comfort by the RN placing the intravenous line in the pediatric emergency department, as measured by Press Ganey placed the department in the 30th percentile. The goal of the project was to improve the parental and patient perception as measured by the Press Ganey survey.<br/><br/>Design: This performance improvement project utilized three strategies to improve the parental and patient perception as measured by the Press Ganey survey.<br/><br/>Setting: An Urban Pediatric Emergency Department/Level One Trauma Center that is part of a tertiary medical center. <br/><br/>Participants/Subjects: All pediatric patients that required intravenous placement and their families.<br/><br/>Methods: During the second quarter of 2009 the mean scores for the Press Ganey standard questions “Courtesy of the person who took the child’s blood” and “Concern for comfort when blood drawn” were 82.7 and 81.3 respectively. These mean scores placed the pediatric emergency department in approximately the 30th percentile.<br/>The staff, through their Collaborative Care Council, implemented three strategies to improve the parental and patient perception of intravenous placement. The first strategy included scripting standard explanations so the families would better know what to expect. The second was educating families to possible setbacks that may occur even when the intravenous line is place by the most experienced individual. The third was to utilize situational awareness (Team Stepps) to ensure the patient and family’s needs were being addressed before, during and after the procedure. The mean scores and percentile rankings were monitored on a quarterly basis.<br/><br/>Results/Outcomes: By the 4th quarter of 2009 the mean scores for the Press Ganey standard questions “Courtesy of the person who took the child’s blood” and “Concern for comfort when blood drawn” were 83.7 and 83.8 respectively. By the 4th quarter of 2010 the mean scores were 88.0 and 87.1 which placed the pediatric emergency department in the mid 80’s in terms of percentile ranking.<br/><br/>Implications: Implementing three simple budget neutral strategies helped the pediatric emergency department significantly improved parental and patient perception of the courtesy of the person who took the child’s blood and the concern for comfort that was displayed by the RN when blood was drawn. <br/><br/><br/><br/><br/> <br/>en_GB
dc.date.available2011-12-21T12:45:40Z-
dc.date.issued2011-12-21T12:45:40Z-
dc.date.accessioned2011-12-21T12:45:40Z-
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