2.50
Hdl Handle:
http://hdl.handle.net/10755/198346
Title:
Leadership Rounding
Abstract:
[ENA Annual Conference 2011 - Evidence-based Practice Presentation] Leadership Rounding

Purpose: Emergency departments(ED) nationwide struggle to improve their patient satisfaction scores. Current literature suggests that leadership rounding with patients in the emergency department has proven to increase patient satisfaction. In April 2010, we initiated leadership rounding to evaluate and improve our patient satisfaction.

Design: A performance improvement process of leadership rounding was implemented to focus on improving patient satisfaction and to identify areas of improvement in the emergency department.

Setting: A non-teaching community Level III emergency department with 52 beds and
70, 000 visits annually.

Subjects: The participants involved in leadership rounding consisted mainly of the management team of the ED. The subjects are any patient in the emergency department.

Methods: After closer look at patient satisfaction scores, a script was created for leadership rounding. Seven variables were created to ask the patient. They are introduction, how the nursing care has been, if the patient was kept informed, staff recognition, questions the patient had, charge nurse awareness, and appreciation or feedback the patient gave. After the rounding is completed the shift specialty coordinator (SSC/charge nurse), completes a safety check list while in the patients room. The check list includes: RN name and phone number, transport sheet, call light within reach, room cleanliness, and fall precautions in place.

Results: Implementation started in April 2010 and we have seen improvement in our patient satisfaction scores within the first two months. We continue to round on our patients and identify ways to improve patient satisfaction. The new process has provided us an opportunity to give immediate feedback to our staff and also to address patient concerns.

Implications: The implementation of leadership rounding has exceeded our initial goals of improving patient satisfaction. More patients are being seen by management and shift specialty coordinator, therefore patient concerns are being dealt with in a timely manner. Leadership rounding continues to be promising and we are striving to round on each and every patient that enters the emergency department.
Repository Posting Date:
21-Dec-2011
Date of Publication:
21-Dec-2011

Full metadata record

DC FieldValue Language
dc.titleLeadership Roundingen_GB
dc.identifier.urihttp://hdl.handle.net/10755/198346-
dc.description.abstract[ENA Annual Conference 2011 - Evidence-based Practice Presentation] Leadership Rounding<br/><br/>Purpose: Emergency departments(ED) nationwide struggle to improve their patient satisfaction scores. Current literature suggests that leadership rounding with patients in the emergency department has proven to increase patient satisfaction. In April 2010, we initiated leadership rounding to evaluate and improve our patient satisfaction.<br/><br/>Design: A performance improvement process of leadership rounding was implemented to focus on improving patient satisfaction and to identify areas of improvement in the emergency department.<br/><br/>Setting: A non-teaching community Level III emergency department with 52 beds and <br/>70, 000 visits annually.<br/><br/>Subjects: The participants involved in leadership rounding consisted mainly of the management team of the ED. The subjects are any patient in the emergency department.<br/><br/>Methods: After closer look at patient satisfaction scores, a script was created for leadership rounding. Seven variables were created to ask the patient. They are introduction, how the nursing care has been, if the patient was kept informed, staff recognition, questions the patient had, charge nurse awareness, and appreciation or feedback the patient gave. After the rounding is completed the shift specialty coordinator (SSC/charge nurse), completes a safety check list while in the patients room. The check list includes: RN name and phone number, transport sheet, call light within reach, room cleanliness, and fall precautions in place.<br/><br/>Results: Implementation started in April 2010 and we have seen improvement in our patient satisfaction scores within the first two months. We continue to round on our patients and identify ways to improve patient satisfaction. The new process has provided us an opportunity to give immediate feedback to our staff and also to address patient concerns. <br/><br/>Implications: The implementation of leadership rounding has exceeded our initial goals of improving patient satisfaction. More patients are being seen by management and shift specialty coordinator, therefore patient concerns are being dealt with in a timely manner. Leadership rounding continues to be promising and we are striving to round on each and every patient that enters the emergency department. <br/>en_GB
dc.date.available2011-12-21T12:46:41Z-
dc.date.issued2011-12-21T12:46:41Z-
dc.date.accessioned2011-12-21T12:46:41Z-
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