Improvement of Communication and Coordination in the Spina Bifida Program at Children's Hospital of Wisconsin (CHW)

2.50
Hdl Handle:
http://hdl.handle.net/10755/202049
Type:
Presentation
Title:
Improvement of Communication and Coordination in the Spina Bifida Program at Children's Hospital of Wisconsin (CHW)
Abstract:
(41st Biennial Convention) Background: The Spina Bifida (SB) Program has 27 team members representing four specialties: Neurosurgery, Orthopedics, Urology and Physical Medicine and Rehabilitation.  The program serves over 300 children and families.  In addition to those clinics, providers see patients in various other ambulatory clinics as well as in the hospital.  These multiple settings where providers interact with patients challenges organized communication and care coordination (CC) among team members. Purpose: The purpose of this quality improvement project was to engage team members to collaborate and improve communication and CC strategies. Methods:  Several methods were used to measure outcomes: 1) A pre and post survey using a 4 point Likert scale addressing perceived communication and CC processes 2) Patient/family rounding to obtain satisfaction data, 3) Monthly team meetings aimed at promoting communication about patients and management, 4) Monthly email messaging to share information with team members. Results:  Pre survey had a 60% response rate. 88% felt that CC for patients with SB needed to improve and 25% felt that communication among providers was poor. Open ended questions offered suggestions to overcome perceived barriers and recommendations for improvement.  Post survey results are pending. Qualitative parent reports provided feedback on improvement opportunities.  Team meetings have been attended by various team members. The team established 2011 goals and outcome measures.  Other results driven by intra-team collaboration include development of an interdisciplinary discharge form, standard order sets for bladder and bowel management, and pre-clinic telephone assessments to maximize time spent with patients in clinic. Leadership Journey: Participation in the academy has given me the opportunity to learn and test a variety of tools and strategies to lead a team and grow as a leader.  Having a mentor and faculty advisor has offered me invaluable support and has provided confidence, critique, focus and direction
Keywords:
leadership; communication; coordination
Repository Posting Date:
11-Jan-2012
Date of Publication:
4-Jan-2012
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleImprovement of Communication and Coordination in the Spina Bifida Program at Children's Hospital of Wisconsin (CHW)en_GB
dc.identifier.urihttp://hdl.handle.net/10755/202049-
dc.description.abstract(41st Biennial Convention) Background: The Spina Bifida (SB) Program has 27 team members representing four specialties: Neurosurgery, Orthopedics, Urology and Physical Medicine and Rehabilitation.  The program serves over 300 children and families.  In addition to those clinics, providers see patients in various other ambulatory clinics as well as in the hospital.  These multiple settings where providers interact with patients challenges organized communication and care coordination (CC) among team members. Purpose: The purpose of this quality improvement project was to engage team members to collaborate and improve communication and CC strategies. Methods:  Several methods were used to measure outcomes: 1) A pre and post survey using a 4 point Likert scale addressing perceived communication and CC processes 2) Patient/family rounding to obtain satisfaction data, 3) Monthly team meetings aimed at promoting communication about patients and management, 4) Monthly email messaging to share information with team members. Results:  Pre survey had a 60% response rate. 88% felt that CC for patients with SB needed to improve and 25% felt that communication among providers was poor. Open ended questions offered suggestions to overcome perceived barriers and recommendations for improvement.  Post survey results are pending. Qualitative parent reports provided feedback on improvement opportunities.  Team meetings have been attended by various team members. The team established 2011 goals and outcome measures.  Other results driven by intra-team collaboration include development of an interdisciplinary discharge form, standard order sets for bladder and bowel management, and pre-clinic telephone assessments to maximize time spent with patients in clinic. Leadership Journey: Participation in the academy has given me the opportunity to learn and test a variety of tools and strategies to lead a team and grow as a leader.  Having a mentor and faculty advisor has offered me invaluable support and has provided confidence, critique, focus and directionen_GB
dc.subjectleadershipen_GB
dc.subjectcommunicationen_GB
dc.subjectcoordinationen_GB
dc.date.available2012-01-11T11:07:18Z-
dc.date.issued2012-01-04en_GB
dc.date.accessioned2012-01-11T11:07:18Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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