Enhancing the Quality of Life for the Older Adult: Task Oriented to a Resident Centered Care Approach Drives Customer and Employee Satisfaction

2.50
Hdl Handle:
http://hdl.handle.net/10755/202310
Type:
Presentation
Title:
Enhancing the Quality of Life for the Older Adult: Task Oriented to a Resident Centered Care Approach Drives Customer and Employee Satisfaction
Abstract:
(41st Biennial Convention) This poster will describe the how the Geriatric Nursing Leadership Academy, a program of the John A. Hartford Foundation and Sigma Theta Tau International fostered leadership development skills needed to engage in this project, the strategies used to enhance the person-centered competency of staff nurses and the ways in which the GNLA experience has leveraged influence within the Genesis organization. Embracing a patient centered care approach shifts the locus of control back to where it belongs-to the residents/patients. Creating a paradigm from task oriented to patient centered care will create a culture within Chapel Manor, a long term-post acute rehab center, which will transform the relationships amongst the residents/patients and the interdisciplinary care team.  Engaging the interdisciplinary care team enables them to recognize that the residents/patients are the experts when it comes to their care needs.    Implementation of the patient centered care concept gained support from the residents/patients and interdisciplinary care team through education, process involvement and empowerment.  By implementing patient center care practices, our desired outcomes are to see an increase in customer and employee satisfaction, staff retention and a reduction in our fall rate.  Leaders need to share with the interdisciplinary care team the importance of delivering attentive and individualized care that builds trust, respects the resident/patient preference and communicates the residents/patients culture, values, and beliefs.  Therapeutic engagement between the residents/patients and the interdisciplinary care team will result in an overall improvement in the physical, mental, psychosocial and spiritual well being of the residents/patients which equates to an enhanced quality of life.  Improvement in customer and employee satisfaction, reduction in staff turnover and falls at Chapel Manor will be a catalyst to execute the patient centered care concept within the organization.  
Keywords:
Patient Centered Care; Residents/Patients; Interdisciplinary Care Team
Repository Posting Date:
11-Jan-2012
Date of Publication:
4-Jan-2012
Sponsors:
Sigma Theta Tau International

Full metadata record

DC FieldValue Language
dc.typePresentationen_GB
dc.titleEnhancing the Quality of Life for the Older Adult: Task Oriented to a Resident Centered Care Approach Drives Customer and Employee Satisfactionen_GB
dc.identifier.urihttp://hdl.handle.net/10755/202310-
dc.description.abstract(41st Biennial Convention) This poster will describe the how the Geriatric Nursing Leadership Academy, a program of the John A. Hartford Foundation and Sigma Theta Tau International fostered leadership development skills needed to engage in this project, the strategies used to enhance the person-centered competency of staff nurses and the ways in which the GNLA experience has leveraged influence within the Genesis organization. Embracing a patient centered care approach shifts the locus of control back to where it belongs-to the residents/patients. Creating a paradigm from task oriented to patient centered care will create a culture within Chapel Manor, a long term-post acute rehab center, which will transform the relationships amongst the residents/patients and the interdisciplinary care team.  Engaging the interdisciplinary care team enables them to recognize that the residents/patients are the experts when it comes to their care needs.    Implementation of the patient centered care concept gained support from the residents/patients and interdisciplinary care team through education, process involvement and empowerment.  By implementing patient center care practices, our desired outcomes are to see an increase in customer and employee satisfaction, staff retention and a reduction in our fall rate.  Leaders need to share with the interdisciplinary care team the importance of delivering attentive and individualized care that builds trust, respects the resident/patient preference and communicates the residents/patients culture, values, and beliefs.  Therapeutic engagement between the residents/patients and the interdisciplinary care team will result in an overall improvement in the physical, mental, psychosocial and spiritual well being of the residents/patients which equates to an enhanced quality of life.  Improvement in customer and employee satisfaction, reduction in staff turnover and falls at Chapel Manor will be a catalyst to execute the patient centered care concept within the organization.  en_GB
dc.subjectPatient Centered Careen_GB
dc.subjectResidents/Patientsen_GB
dc.subjectInterdisciplinary Care Teamen_GB
dc.date.available2012-01-11T11:21:27Z-
dc.date.issued2012-01-04en_GB
dc.date.accessioned2012-01-11T11:21:27Z-
dc.description.sponsorshipSigma Theta Tau Internationalen_GB
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