PARENT PERSPECTIVES ON APPOINTMENT NONATTENDANCE IN AMBULATORY SPECIALTY CLINICS

2.50
Hdl Handle:
http://hdl.handle.net/10755/211494
Type:
Research Study
Title:
PARENT PERSPECTIVES ON APPOINTMENT NONATTENDANCE IN AMBULATORY SPECIALTY CLINICS
Abstract:
Rationale/Background: Appointment nonattendance is a worldwide phenomenon that has been studied in a variety of settings.  There are social and financial costs associated with appointment nonattendance, and high nonattendance rates are not always fully compensated for with strategies such as overbooking.  Increased nonattendance rates may result in lost productivity, patient and provider dissatisfaction, and difficulty recruiting staff and physicians.  In addition, needed care may be delayed.  Little is known about parental perspectives related to appointment nonattendance for children under age 5 in specialty care clinics. Purposes/Aims: The purpose of this study is to examine parental perspectives regarding appointment nonattendance in pediatric specialty care clinics in order to better understand the facilitators and barriers to successful appointment attendance. Methods: A convenience sample of 25 parents of children attending CHOC Children’s specialty care clinic appointments will be interviewed regarding their perspectives related to appointment attendance.  Results of this qualitative descriptive study with themes identified with content analysis will be presented.  Interviews conducted in the parent’s native language (English or Spanish) as well as demographic information will be obtained including age of child, clinic appointment attended, ethnicity, primary language, payor source, and zip code.  Appointment history in specialty clinics will also be presented for each participant’s child. Results and Implications: Preliminary quantitative information on appointment attendance in the specialty clinics over a one-month period revealed an average nonattendance rate of 11.4%, with rates as high as 50% in some clinics. It is anticipated that the information obtained will be beneficial in evaluating ways to increase attendance and remove barriers interfering with follow-up care.
Keywords:
Parental perspectives; Appointment nonattendance
Repository Posting Date:
20-Feb-2012
Date of Publication:
20-Feb-2012
Other Identifiers:
5302
Sponsors:
Western Institute of Nursing

Full metadata record

DC FieldValue Language
dc.typeResearch Studyen_GB
dc.titlePARENT PERSPECTIVES ON APPOINTMENT NONATTENDANCE IN AMBULATORY SPECIALTY CLINICSen_GB
dc.identifier.urihttp://hdl.handle.net/10755/211494-
dc.description.abstractRationale/Background: Appointment nonattendance is a worldwide phenomenon that has been studied in a variety of settings.  There are social and financial costs associated with appointment nonattendance, and high nonattendance rates are not always fully compensated for with strategies such as overbooking.  Increased nonattendance rates may result in lost productivity, patient and provider dissatisfaction, and difficulty recruiting staff and physicians.  In addition, needed care may be delayed.  Little is known about parental perspectives related to appointment nonattendance for children under age 5 in specialty care clinics. Purposes/Aims: The purpose of this study is to examine parental perspectives regarding appointment nonattendance in pediatric specialty care clinics in order to better understand the facilitators and barriers to successful appointment attendance. Methods: A convenience sample of 25 parents of children attending CHOC Children’s specialty care clinic appointments will be interviewed regarding their perspectives related to appointment attendance.  Results of this qualitative descriptive study with themes identified with content analysis will be presented.  Interviews conducted in the parent’s native language (English or Spanish) as well as demographic information will be obtained including age of child, clinic appointment attended, ethnicity, primary language, payor source, and zip code.  Appointment history in specialty clinics will also be presented for each participant’s child. Results and Implications: Preliminary quantitative information on appointment attendance in the specialty clinics over a one-month period revealed an average nonattendance rate of 11.4%, with rates as high as 50% in some clinics. It is anticipated that the information obtained will be beneficial in evaluating ways to increase attendance and remove barriers interfering with follow-up care.en_GB
dc.subjectParental perspectivesen_GB
dc.subjectAppointment nonattendanceen_GB
dc.date.available2012-02-20T11:58:26Z-
dc.date.issued2012-02-20T11:58:26Z-
dc.date.accessioned2012-02-20T11:58:26Z-
dc.description.sponsorshipWestern Institute of Nursingen_GB
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