An Empirical Study of Establishment of a Performance Management System and Its Effectiveness Evaluation

2.50
Hdl Handle:
http://hdl.handle.net/10755/243204
Category:
Full-text
Type:
Presentation
Title:
An Empirical Study of Establishment of a Performance Management System and Its Effectiveness Evaluation
Author(s):
Shieh, Shew-Fang
Lead Author STTI Affiliation:
Lambda Beta-at-large Chapter
Author Details:
Shieh, Shew-Fang, DBA, MS, RN, shewfang@ms22.hinet.net;
Abstract:
Purpose:

Operational performance of health care institution has been become a crucial issue and concerned by top management of hospital in recent years due to the changeable and competitive environment. A performance management system based on management framework of balance scorecard was established for measuring organizational performance. Since the system has been implemented, it was interesting to know the effectiveness of implementation. The purpose of the research was to examine the effectiveness of implementing a performance management system in a regional hospital.

Methods:

A case study method was used in the research which was conducted in a regional hospital in Taiwan. Nursing department was chosen as the subject to measure its organizational performance from Jan. 2008 to Dec. 2010. A structured questionnaire including four dimensions based on the structure of balance scorecard was developed to collect the data. All specific measure indicators related to nursing services were categorized into each dimension of performance. A total of 123 indicators scores were collected and evaluated the outcome of goal met.

Results:

The findings of the research show that the outcome of organizational performance was satisfied, and the performance management system was effective and valuable for performance evaluation of the organization. Although some measure indicators were found not reaching the goal value, the underlying factors were analyzed and delineated new strategy.

Conclusion:

The results of this research provide valuable reference for top management assigned to set policies regarding nursing service and quality of care in the future. It provides inspiring thought for academics that would like to explore the relationship between theory of strategy management and practice of performance management in depth.   

 

Keywords:
performance management; nursing management
Repository Posting Date:
12-Sep-2012
Date of Publication:
12-Sep-2012 ; 12-Sep-2012
Conference Date:
2012
Conference Name:
23rd International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Brisbane, Australia

Full metadata record

DC FieldValue Language
dc.language.isoenen
dc.type.categoryFull-texten
dc.typePresentationen
dc.titleAn Empirical Study of Establishment of a Performance Management System and Its Effectiveness Evaluationen
dc.contributor.authorShieh, Shew-Fangen
dc.contributor.departmentLambda Beta-at-large Chapteren
dc.author.detailsShieh, Shew-Fang, DBA, MS, RN, shewfang@ms22.hinet.net;en
dc.identifier.urihttp://hdl.handle.net/10755/243204-
dc.description.abstract<b>Purpose: </b> <p><span lang="EN-US">Operational performance of health care institution has been become a crucial issue and concerned by top management of hospital in recent years due to the changeable and competitive environment. A performance management system based on management framework of balance scorecard was established for measuring organizational performance. Since the system has been implemented, it was interesting to know the effectiveness of implementation. The purpose of the research was to examine the effectiveness of implementing a performance management system in a regional hospital.</span><p><b>Methods: </b> <p><span lang="EN-US">A case study method was used in the research which was conducted in a regional hospital in Taiwan. Nursing department was chosen as the subject to measure its organizational performance from Jan. 2008 to Dec. 2010. A structured questionnaire including four dimensions based on the structure of balance scorecard was developed to collect the data. All specific measure indicators related to nursing services were categorized into each dimension of performance. A total of 123 indicators scores were collected and evaluated the outcome of goal met.</span><p><b>Results: </b> <p>The findings of the research show that the outcome of organizational performance was satisfied, and the performance management system was effective and valuable for performance evaluation of the organization. Although some measure indicators were found not reaching the goal value, the underlying factors were analyzed and delineated new strategy. <p><b>Conclusion: </b> <p><span lang="EN-US">The results of this research provide valuable reference for top management assigned to set policies regarding nursing service and quality of care in the future. It provides inspiring thought for academics that would like to explore the relationship between theory of strategy management and practice of performance management in depth.&nbsp; &nbsp;</span><p>&nbsp;en
dc.subjectperformance managementen
dc.subjectnursing managementen
dc.date.available2012-09-12T09:18:58Z-
dc.date.issued2012-09-12-
dc.date.issued2012-09-12en
dc.date.accessioned2012-09-12T09:18:58Z-
dc.conference.date2012en
dc.conference.name23rd International Nursing Research Congressen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationBrisbane, Australiaen
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