Predictors of Inpatient Satisfaction with Quality Services at an Armed Forces General Hospital in Taiwan

2.50
Hdl Handle:
http://hdl.handle.net/10755/243245
Category:
Abstract
Type:
Presentation
Title:
Predictors of Inpatient Satisfaction with Quality Services at an Armed Forces General Hospital in Taiwan
Author(s):
Hsu, Jui-Wen; Lin, Yu-Hua; Kao, Chia-Chan; Ying, Jeremy C.
Author Details:
Hsu, Jui-Wen, BA, isu9982256g@isu.edu.tw; Lin, Yu-Hua, PhD; Kao, Chia-Chan, RN, PhD; Ying, Jeremy C., PhD;
Abstract:
Purpose:  Patient satisfaction is acknowledged as an indicator. of quality of care. Previous studies demonstrated that factors affecting patient satisfaction focused on outpatients at primary care or clinic settings. The objectives of the study were to identify factors contribute to inpatients satisfaction and to enhance evidence to the sparse literature on this issue.

 Methods: A total of 353 respondents were recruited from an Armed Forces General Hospital in Southern Taiwan within the month of October, 2011. Three hundred respondents completed a 33-item questionnaire, which includes respondent’s characteristics (7 items) and patient satisfaction survey (26 items). An explanatory factor analysis determined three constructs (perceptions of medical environment, physician services, and nursing services) of the patient satisfaction survey. A hierarchical regress model was used to identify factors affecting patient satisfaction.

 Results: Respondents who were females (β= 2.45, p < .001) and hospitalized at medical wards (vs. surgical wards) were predictors that explained a total of 10.0% of variance in the overall patient satisfaction with medical services. Perceptions of medical environment (β= 4.17, p < .001), physician services (β= 0.03, p > .05), and nursing services (β= 4.59, p < .001) were other predictors that explained a total of 63% of variance in the overall patient satisfaction in medical services after controlling for respondents’ characteristics. 

Conclusion:  This study indicates that inpatient satisfaction with care was influenced by nursing services and hospital environment after controlling for patient characteristics.In order to provide high quality of services, healthcare managers may enhance nurses’ competency, quality of care, provision of information, and positive attitude towards care through education training system. In addition, they need to monitor environment since the perceptions of hospital environment is one of predictors of inpatient satisfaction. 

 

Keywords:
inpatient satisfaction; nursing services; quality of care
Repository Posting Date:
12-Sep-2012
Date of Publication:
12-Sep-2012
Conference Date:
2012
Conference Name:
23rd International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Brisbane, Australia

Full metadata record

DC FieldValue Language
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titlePredictors of Inpatient Satisfaction with Quality Services at an Armed Forces General Hospital in Taiwanen_GB
dc.contributor.authorHsu, Jui-Wenen_GB
dc.contributor.authorLin, Yu-Huaen_GB
dc.contributor.authorKao, Chia-Chanen_GB
dc.contributor.authorYing, Jeremy C.en_GB
dc.author.detailsHsu, Jui-Wen, BA, isu9982256g@isu.edu.tw; Lin, Yu-Hua, PhD; Kao, Chia-Chan, RN, PhD; Ying, Jeremy C., PhD;en_GB
dc.identifier.urihttp://hdl.handle.net/10755/243245-
dc.description.abstract<b>Purpose: </b>&nbsp;Patient satisfaction is acknowledged as an indicator. of quality of care. Previous studies demonstrated that factors affecting patient satisfaction focused on outpatients at primary care or clinic settings. The objectives of the study were to identify factors contribute to inpatients satisfaction and to enhance evidence to the sparse literature on this issue. <p>&nbsp;<b>Methods: </b>A total of 353 respondents were recruited from an Armed Forces General Hospital in Southern Taiwan within the month of October, 2011. Three hundred respondents completed a 33-item questionnaire, which includes respondent&rsquo;s characteristics (7 items) and patient satisfaction survey (26 items). An explanatory factor analysis determined three constructs (perceptions of medical environment, physician services, and nursing services) of the patient satisfaction survey. A hierarchical regress model was used to identify factors affecting patient satisfaction. <p>&nbsp;<b>Results: </b>Respondents who were females (&beta;= 2.45, <i>p</i> &lt; .001) and hospitalized at medical wards (vs. surgical wards) were predictors that explained a total of 10.0% of variance in the overall patient satisfaction with medical services. Perceptions of medical environment (&beta;= 4.17, <i>p</i> &lt; .001), physician services (&beta;= 0.03, <i>p</i> &gt; .05), and nursing services (&beta;= 4.59, <i>p</i> &lt; .001) were other predictors that explained a total of 63% of variance in the overall patient satisfaction in medical services after controlling for respondents&rsquo; characteristics.&nbsp; <p><b>Conclusion: </b>&nbsp;This study indicates that inpatient satisfaction with care was influenced by nursing services and hospital environment after controlling for patient characteristics.In order to provide high quality of services, healthcare managers may enhance nurses&rsquo; competency, quality of care, provision of information, and positive attitude towards care through education training system. In addition, they need to monitor environment since the perceptions of hospital environment is one of&nbsp;predictors of inpatient satisfaction.<span id="mce_marker">&nbsp;</span><p>&nbsp;en_GB
dc.subjectinpatient satisfactionen_GB
dc.subjectnursing servicesen_GB
dc.subjectquality of careen_GB
dc.date.available2012-09-12T09:19:33Z-
dc.date.issued2012-09-12-
dc.date.accessioned2012-09-12T09:19:33Z-
dc.conference.date2012en_GB
dc.conference.name23rd International Nursing Research Congressen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationBrisbane, Australiaen_GB
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