Building Healthy Workplace Environments Through Collaborative Care Councils

2.50
Hdl Handle:
http://hdl.handle.net/10755/290998
Category:
Full-text
Type:
Presentation
Title:
Building Healthy Workplace Environments Through Collaborative Care Councils
Author(s):
Woolforde, Launette; Olander, Linda C.
Lead Author STTI Affiliation:
Alpha Phi
Author Details:
Launette Woolforde, DNP, RN-BC, LWoolfor@nshs.edu; Linda C. Olander, RN, MSN
Abstract:

Session presented on Saturday, April 13, 2013

Effective decision making is best achieved when those who have a stake in the decision have an opportunity to have input during the decision making process.   As part of the implementation of TeamStepps®, and in alignment with the organizational professional practice model - Collaborative Care, North Shore University Hospital (NSUH) initiated Collaborative Care Councils (CCCs) in 2007.  These Councils, which are unit based  and feed into a Central Council, are designed to enhance interdisciplinary communication, foster healthy work environments, and support decision making by those closest to the work being addressed.  Typical representation at Council meetings may include nurses, advanced practice providers, patient care associates, social workers, case managers, physical and respiratory therapists, pharmacists, dieticians and physicians. 

Through the forty six CCCs currently active at NSUH, all levels of staff have a forum where ideas can be brought forward regarding desired areas of improvement, solutions for problems identified and strategies developed to meet identified goals. In late 2011, patient satisfaction data was shared at a Central Council meeting and all Council Chairs were asked to prioritize patient satisfaction as an agenda item at unit Council meetings.  Each unit Council reviewed unit specific patient satisfaction data and developed their own initiatives to improve specific areas of concern.  As improvement was noted, information was shared at Central Council meetings and best practices were identified and implemented across the organization.  NSUH’s Press Ganey percentile ranking for “Overall Patient Satisfaction” increased 11 percentile points between December 2011 and August 2012.  Similarly, our percentile ranking for “Likelihood to Recommend” improved by 16 percentile points over this time period. These and other improvements are widely attributed to the Collaborative Care Council infrastructure as the CCC’s were instrumental in developing, implementing and evaluating the patient satisfaction efforts.

Keywords:
Collaborative care; interdisciplinary collaboration; patient satisfaction
Repository Posting Date:
13-May-2013
Date of Publication:
13-May-2013
Conference Date:
2013
Conference Name:
Creating Healthy Work Environments
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
Creating Healthy Work Environments. Held at the JW Marriott, Indianapolis

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryFull-texten_GB
dc.typePresentationen_GB
dc.titleBuilding Healthy Workplace Environments Through Collaborative Care Councilsen_GB
dc.contributor.authorWoolforde, Launetteen_GB
dc.contributor.authorOlander, Linda C.en_GB
dc.contributor.departmentAlpha Phien_GB
dc.author.detailsLaunette Woolforde, DNP, RN-BC, LWoolfor@nshs.edu; Linda C. Olander, RN, MSNen_GB
dc.identifier.urihttp://hdl.handle.net/10755/290998-
dc.description.abstract<p>Session presented on Saturday, April 13, 2013</p>Effective decision making is best achieved when those who have a stake in the decision have an opportunity to have input during the decision making process. &nbsp;&nbsp;As part of the implementation of TeamStepps&reg;, and in alignment with the organizational professional practice model - Collaborative Care, North Shore University Hospital (NSUH) initiated Collaborative Care Councils (CCCs) in 2007.&nbsp; These Councils, which are unit based&nbsp; and feed into a Central Council, are designed to enhance interdisciplinary communication, foster healthy work environments, and support decision making by those closest to the work being addressed.&nbsp; Typical representation at Council meetings may include nurses, advanced practice providers, patient care associates, social workers, case managers, physical and respiratory therapists, pharmacists, dieticians and physicians.&nbsp; <p>Through the forty six CCCs currently active at NSUH, all levels of staff have a forum where ideas can be brought forward regarding desired areas of improvement, solutions for problems identified and strategies developed to meet identified goals. In late 2011, patient satisfaction data was shared at a Central Council meeting and all Council Chairs were asked to prioritize patient satisfaction as an agenda item at unit Council meetings.&nbsp; Each unit Council reviewed unit specific patient satisfaction data and developed their own initiatives to improve specific areas of concern.&nbsp; As improvement was noted, information was shared at Central Council meetings and best practices were identified and implemented across the organization.&nbsp; NSUH&rsquo;s Press Ganey percentile ranking for &ldquo;Overall Patient Satisfaction&rdquo; increased 11 percentile points between December 2011 and August 2012.&nbsp; Similarly, our percentile ranking for &ldquo;Likelihood to Recommend&rdquo; improved by 16 percentile points over this time period.&nbsp;These and other improvements are widely attributed to the Collaborative Care Council infrastructure as the CCC&rsquo;s were instrumental in developing, implementing and evaluating the patient satisfaction efforts.en_GB
dc.subjectCollaborative careen_GB
dc.subjectinterdisciplinary collaborationen_GB
dc.subjectpatient satisfactionen_GB
dc.date.available2013-05-13T10:25:56Z-
dc.date.issued2013-05-13-
dc.date.accessioned2013-05-13T10:25:56Z-
dc.conference.date2013en_GB
dc.conference.nameCreating Healthy Work Environmentsen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationIndianapolis, Indiana, USAen_GB
dc.descriptionCreating Healthy Work Environments. Held at the JW Marriott, Indianapolisen_GB
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