Testing a Model of Civility in Three Service Lines of Acute Care

2.50
Hdl Handle:
http://hdl.handle.net/10755/291028
Category:
Full-text
Type:
Presentation
Title:
Testing a Model of Civility in Three Service Lines of Acute Care
Author(s):
Papa, Ann Marie; Nelson, John W.; Bartholomew, Kathleen
Lead Author STTI Affiliation:
Zeta
Author Details:
Ann Marie Papa, DNP, RN, CEN, NE-BC, FAEN, annmarie.papa@uphs.upenn.edu; John W. Nelson, RN, MS; Kathleen Bartholomew, RN, MN
Abstract:

Session presented on Sunday, April 14, 2013

Purpose: This study was conducted to assess a model of civility proposed by the concepts proposed by Kathleen Bartholomew.

Methods: The model was tested in three service lines at the University of Pennsylvania hospital, including Women’s Services, Periop, and Emergency Services. Civility is characterized by a culture of respect among a team that automatically polices itself to inhibit and extinguish any single act of cruelty, slight, or diminishment of another. Civility was assessed using the 87-item Civility Assessment which is based on the concepts of civility proposed by Kathleen Bartholomew. The Civility Assessment examines the 17 concepts that comprise the construct of Civility.

Results: supported the model proposed for this study, including education in civility is a key predictor of civility and civility results in greater satisfaction with workload and less risk for burnout.

Discussion: Resultant data will be used by staff of all three service lines to identify the strengths and vulnerabilities of culture of civility within each respective area of care. Based on the data, Kathleen Bartholomew, theorist, expert, and author of the construct of Civility will provide an educational session for all staff within the three service lines for the purpose of refining civility within the University of Pennsylvania hospital.

Keywords:
civility; acute care
Repository Posting Date:
13-May-2013
Date of Publication:
13-May-2013
Conference Date:
2013
Conference Name:
Creating Healthy Work Environments
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
Creating Healthy Work Environments. Held at the JW Marriott, Indianapolis

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryFull-texten_GB
dc.typePresentationen_GB
dc.titleTesting a Model of Civility in Three Service Lines of Acute Careen_GB
dc.contributor.authorPapa, Ann Marieen_GB
dc.contributor.authorNelson, John W.en_GB
dc.contributor.authorBartholomew, Kathleenen_GB
dc.contributor.departmentZetaen_GB
dc.author.detailsAnn Marie Papa, DNP, RN, CEN, NE-BC, FAEN, annmarie.papa@uphs.upenn.edu; John W. Nelson, RN, MS; Kathleen Bartholomew, RN, MNen_GB
dc.identifier.urihttp://hdl.handle.net/10755/291028-
dc.description.abstract<p>Session presented on Sunday, April 14, 2013</p>Purpose<span><span>: This study was conducted to assess a model of civility proposed by the concepts proposed by Kathleen Bartholomew. </span></span><p align="left" dir="ltr">Methods<span><span>: The model was tested in three service lines at the University of Pennsylvania hospital, including Women&rsquo;s Services, Periop, and Emergency Services. Civility is characterized by a culture of respect among a team that automatically polices itself to inhibit and extinguish any single act of cruelty, slight, or diminishment of another. Civility was assessed using the 87-item Civility Assessment which is based on the concepts of civility proposed by Kathleen Bartholomew. The Civility Assessment examines the 17 concepts that comprise the construct of Civility. </span></span><p align="left" dir="ltr">Results<span><span>: supported the model proposed for this study, including education in civility is a key predictor of civility and civility results in greater satisfaction with workload and less risk for burnout.</span></span><p>Discussion<span><span>: Resultant data will be used by staff of all three service lines to identify the strengths and vulnerabilities of culture of civility within each respective area of care. Based on the data, Kathleen Bartholomew, theorist, expert, and author of the construct of Civility will provide an educational session for all staff within the three service lines for the purpose of refining civility within the University of Pennsylvania hospital.</span></span><b><span lang="EN"></span></b><span lang="EN"></span>en_GB
dc.subjectcivilityen_GB
dc.subjectacute careen_GB
dc.date.available2013-05-13T10:27:04Z-
dc.date.issued2013-05-13-
dc.date.accessioned2013-05-13T10:27:04Z-
dc.conference.date2013en_GB
dc.conference.nameCreating Healthy Work Environmentsen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationIndianapolis, Indiana, USAen_GB
dc.descriptionCreating Healthy Work Environments. Held at the JW Marriott, Indianapolisen_GB
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