Improvement of Interpersonal Relations and Job Satisfaction of Nurses of Specialized Care Through Knowledge and Use of Relational Skills

2.50
Hdl Handle:
http://hdl.handle.net/10755/304020
Category:
Full-text
Type:
Presentation
Title:
Improvement of Interpersonal Relations and Job Satisfaction of Nurses of Specialized Care Through Knowledge and Use of Relational Skills
Author(s):
Lapena-Monux, Yolanda Racquel; Salas-Medina, Pablo; Gonzalez-Chorda, V'ctor Manuel; Macia-Soler, Mar'a Loreto; Mena-Tudela, Desiree; Luis, Cibanal Juan; Orts-Cortes, Maria Isabel
Lead Author STTI Affiliation:
Non-member
Author Details:
Yolanda Lape'a, PhD, RN, BA, ylapena@uji.es; Pablo Salas-Medina, RN, BA; V'ctor Manuel Gonz'lez-Chord', RN, BA; Mar'a Loreto Maci'-Soler, PhD; Desir'e Mena-Tudela, RN, BA; Cibanal Juan Luis, PhD, Cathedratic; Maria Isabel Orts-Cort's, PhD;
Abstract:

Session presented on: Friday, July 26, 2013

Purpose: It is necessary to maintain cordial relationships in the workplace, through a correct knowledge and use of communicative-relational skills developed by members of the health team, generators of job satisfaction. General objetive: Knowing how the communicative interaction between professional nurses within the different units of the hospital is, about the characteristics of interpersonal communicative interaction, skills that professionals develop in their labour relations and the difficulties faced in this process.

Methods: Descriptive research based on qualitative collection methods and data analysis, in a sample of 21 nurses working in different inpatient units.

Results: Most of the professionals clearly express their messages at the level of content, feeling and demand, as well as taking care of the relationship with their partner in developing an assertive communication. It happens to professionals that, in most of the cases, they look for a culprit when they have a particular problem, showing that they are not able to improve relations through the correct use of 'I messages'. Also, we find an absence of active listening ability: feedback in relations, and that the empathetic attitude manifests itself only on occasions.

Conclusion: The relational encounter of nurses with the other members of the health team, is characterized by an important emotional load that generates different feelings depending on the skills developed by each one in the relationship. Nurses demonstrate how complicated it is for them to broadcast messages to the three levels (content, feeling and demand), in addition to caring for the relationship with theirs partners. We find in the stories difficulties in the use of 'I messages' and also in the management of nonverbal communication with colleagues, as well as an absence in those messages of the skills of active listening (feedback, empathy, etc.

Keywords:
Interpersonal relations; Nursing; Feedback
Repository Posting Date:
22-Oct-2013
Date of Publication:
22-Oct-2013 ; 22-Oct-2013
Conference Date:
2013
Conference Name:
24th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Prague, Czech Republic
Description:
24th International Nursing Research Congress Theme: Bridge the Gap Between Research and Practice Through Collaboration. Held at the Hilton Prague Hotel.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.language.isoenen
dc.type.categoryFull-texten
dc.typePresentationen
dc.titleImprovement of Interpersonal Relations and Job Satisfaction of Nurses of Specialized Care Through Knowledge and Use of Relational Skillsen
dc.contributor.authorLapena-Monux, Yolanda Racquelen
dc.contributor.authorSalas-Medina, Pabloen
dc.contributor.authorGonzalez-Chorda, V'ctor Manuelen
dc.contributor.authorMacia-Soler, Mar'a Loretoen
dc.contributor.authorMena-Tudela, Desireeen
dc.contributor.authorLuis, Cibanal Juanen
dc.contributor.authorOrts-Cortes, Maria Isabelen
dc.contributor.departmentNon-memberen
dc.author.detailsYolanda Lape'a, PhD, RN, BA, ylapena@uji.es; Pablo Salas-Medina, RN, BA; V'ctor Manuel Gonz'lez-Chord', RN, BA; Mar'a Loreto Maci'-Soler, PhD; Desir'e Mena-Tudela, RN, BA; Cibanal Juan Luis, PhD, Cathedratic; Maria Isabel Orts-Cort's, PhD;en
dc.identifier.urihttp://hdl.handle.net/10755/304020-
dc.description.abstract<p>Session presented on: Friday, July 26, 2013</p><b>Purpose: </b>It is necessary to maintain cordial relationships in the workplace, through a correct knowledge and use of communicative-relational skills developed by members of the health team, generators of job satisfaction. General objetive: Knowing how the communicative interaction between professional nurses within the different units of the hospital is, about the characteristics of interpersonal communicative interaction, skills that professionals develop in their labour relations and the difficulties faced in this process. <p><b>Methods: </b>Descriptive research based on qualitative collection methods and data analysis, in a sample of 21 nurses working in different inpatient units. <p><b>Results: </b>Most of the professionals clearly express their messages at the level of content, feeling and demand, as well as taking care of the relationship with their partner in developing an assertive communication. It happens to professionals that, in most of the cases, they look for a culprit when they have a particular problem, showing that they are not able to improve relations through the correct use of '<b>I </b>messages'. Also, we find an absence of active listening ability: feedback in relations, and that the empathetic attitude manifests itself only on occasions. <p><b>Conclusion: </b>The relational encounter of nurses with the other members of the health team, is characterized by an important emotional load that generates different feelings depending on the skills developed by each one in the relationship. Nurses demonstrate how complicated it is for them to broadcast messages to the three levels (content, feeling and demand), in addition to caring for the relationship with theirs partners. We find in the stories difficulties in the use of '<b>I </b>messages' and also in the management of nonverbal communication with colleagues, as well as an absence in those messages of the skills of active listening (feedback, empathy, etc.en
dc.subjectInterpersonal relationsen
dc.subjectNursingen
dc.subjectFeedbacken
dc.date.available2013-10-22T20:27:45Z-
dc.date.issued2013-10-22-
dc.date.issued2013-10-22en
dc.date.accessioned2013-10-22T20:27:45Z-
dc.conference.date2013en
dc.conference.name24th International Nursing Research Congressen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationPrague, Czech Republicen
dc.description24th International Nursing Research Congress Theme: Bridge the Gap Between Research and Practice Through Collaboration. Held at the Hilton Prague Hotel.en
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