Measuring Quality and Enhancing Performance Through Nursing Dashboards, Al-Gharbia Hospitals Nursing Administration Experience

2.50
Hdl Handle:
http://hdl.handle.net/10755/304048
Category:
Abstract
Type:
Presentation
Title:
Measuring Quality and Enhancing Performance Through Nursing Dashboards, Al-Gharbia Hospitals Nursing Administration Experience
Author(s):
Aqtash, Salah-Addin H.
Lead Author STTI Affiliation:
Gamma Tau
Author Details:
Salah-Addin H. Aqtash, PhD, RN, saqtash@yahoo.com
Abstract:

Session presented on: Tuesday, July 23, 2013

Purpose: The purpose of this presentation is to highlight the dashboards metrics utilized by Al-Gharbia Hospitals (AGH) Regional Nursing Administration, a division of Abu-Dhabi Health Services Company (SEHA Health System), and to analyze the impact of these metrics on improving patient outcomes.

Methods:  Al-Gharbia Hospitals Regional Nursing Administration had developed nursing and institutional dashboards that helped the AGH nursing leaders to make evidenced based decisions. The choice of indicators utilized in the dashboard covered three broad areas including human resources metrics, quality metrics and patient experience metrics. The data presented in the regional dashboards encouraged the AGH nursing leaders to utilize a systems thinking approach that looked at the whole picture as well as the interaction between all AGH units. In addition, it helped the leaders to understand how the AGH facilities are interconnected and consequently manage them as one system. This integrative approach allowed the AGH nursing leaders to focus on optimizing, rather than maximizing, the performance of nursing staff in all facilities in a way that contributed toward achieving the organization strategic initiative of providing high quality and cost effective nursing care.

Results:  Data presented in the dashboards contributed positively toward providing higher quality care, implementation of more efficient processes, and higher patient and staff satisfaction.

Conclusion: It is important for nursing leaders to understand the relationships among the different departments in the organization and the effect of each department on the metrics selected in the dashboard. Good understanding of the system is expected to contribute positively toward the decision making process.

Keywords:
Dashboards; Quality and performance; SEHA Health System
Repository Posting Date:
22-Oct-2013
Date of Publication:
22-Oct-2013
Conference Date:
2013
Conference Name:
24th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Prague, Czech Republic
Description:
24th International Nursing Research Congress Theme: Bridge the Gap Between Research and Practice Through Collaboration. Held at the Hilton Prague Hotel.
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleMeasuring Quality and Enhancing Performance Through Nursing Dashboards, Al-Gharbia Hospitals Nursing Administration Experienceen_GB
dc.contributor.authorAqtash, Salah-Addin H.en_GB
dc.contributor.departmentGamma Tauen_GB
dc.author.detailsSalah-Addin H. Aqtash, PhD, RN, saqtash@yahoo.comen_GB
dc.identifier.urihttp://hdl.handle.net/10755/304048-
dc.description.abstract<p>Session presented on: Tuesday, July 23, 2013</p><b>Purpose: </b>The purpose of this presentation is to highlight the dashboards metrics utilized by Al-Gharbia Hospitals (AGH) Regional Nursing Administration, a division of Abu-Dhabi Health Services Company (SEHA Health System), and to analyze the impact of these metrics on improving patient outcomes. <p><b>Methods: </b> Al-Gharbia Hospitals Regional Nursing Administration had developed nursing and institutional dashboards that helped the AGH nursing leaders to make evidenced based decisions. The choice of indicators utilized in the dashboard covered three broad areas including human resources metrics, quality metrics and patient experience metrics. The data presented in the regional dashboards encouraged the AGH nursing leaders to utilize a systems thinking approach that looked at the whole picture as well as the interaction between all AGH units. In addition, it helped the leaders to understand how the AGH facilities are interconnected and consequently manage them as one system. This integrative approach allowed the AGH nursing leaders to focus on optimizing, rather than maximizing, the performance of nursing staff in all facilities in a way that contributed toward achieving the organization strategic initiative of providing high quality and cost effective nursing care. <p><b>Results: </b> Data presented in the dashboards contributed positively toward providing higher quality care, implementation of more efficient processes, and higher patient and staff satisfaction. <p><b>Conclusion: </b>It is important for nursing leaders to understand the relationships among the different departments in the organization and the effect of each department on the metrics selected in the dashboard. Good understanding of the system is expected to contribute positively toward the decision making process.en_GB
dc.subjectDashboardsen_GB
dc.subjectQuality and performanceen_GB
dc.subjectSEHA Health Systemen_GB
dc.date.available2013-10-22T20:28:13Z-
dc.date.issued2013-10-22-
dc.date.accessioned2013-10-22T20:28:13Z-
dc.conference.date2013en_GB
dc.conference.name24th International Nursing Research Congressen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationPrague, Czech Republicen_GB
dc.description24th International Nursing Research Congress Theme: Bridge the Gap Between Research and Practice Through Collaboration. Held at the Hilton Prague Hotel.en_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.en_GB
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