2.50
Hdl Handle:
http://hdl.handle.net/10755/304543
Category:
Full-text
Type:
Presentation
Title:
When Incivility Strikes: Values Based Resolutions
Author(s):
Kennison, Monica
Lead Author STTI Affiliation:
Omicron Mu
Author Details:
Monica Kennison, EdD, RN, mkennison@wju.edu
Abstract:

Session presented on: Wednesday, July 24, 2013

Purpose: To teach faculty and administrators how to formulate values based strategies to address incivility in academe.

Methods: Discussion, Role Play

Results:

'''' The nursing literature confirms that incivility is a growing and serious concern in higher education. In higher education incivility denotes intended speech or action aimed at interfering with the harmony of the teaching-learning process of others. This reality challenges faculty and administrators to transform the culture amidst high stakes for promotion and tenure, workloads that stretch the limits and uncertainty about how to best respond. Incivility is antithetical to the values that undermine interprofessional collaborative relationships, mainly respect, trust, honesty and ethical comportment. '

' '' In Silence Kills seven crucial conversations are described that people in healthcare frequently fail to hold. Four relate to incivility: disrespect (swearing); poor teamwork (gossip); micromanagement (bullying); and lack of support (reluctance to help). While the overt acts of incivility, manifest as violence or harassment, are formally addressed in policy statements, subtle acts of incivility do not lend themselves to open discussion. Therefore, subtle nonverbal attempts at intimidation are less apt to be explicable to a superior. As such, the cry for help from the victim may be ignored, thus sanctioned, by administrators. Sanctioned acts of incivility become part of the culture.

'Conclusion:

'''' To resolve instances of incivility, the administrator must thoughtfully listen and follow-up using an arsenal of resources. With open dialogue, clear expectations of acceptable and unacceptable faculty behaviors must be written along with consequences for violations. Faculty development on conflict resolution, negotiation strategies and teambuilding may be a powerful tool for resolution. Input from Human Resources supports the efforts of administrators who need help dealing with this complex issue. While creating a culture of civility challenges the best of faculty, a values-laden approach of interprofessional collaboration helps to frame the issue when incivility strikes.

Keywords:
incivility; civility
Repository Posting Date:
22-Oct-2013
Date of Publication:
22-Oct-2013 ; 22-Oct-2013
Conference Date:
2013
Conference Name:
24th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Prague, Czech Republic
Description:
24th International Nursing Research Congress Theme: Bridge the Gap Between Research and Practice Through Collaboration. Held at the Hilton Prague Hotel.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.language.isoenen
dc.type.categoryFull-texten
dc.typePresentationen
dc.titleWhen Incivility Strikes: Values Based Resolutionsen
dc.contributor.authorKennison, Monicaen
dc.contributor.departmentOmicron Muen
dc.author.detailsMonica Kennison, EdD, RN, mkennison@wju.eduen
dc.identifier.urihttp://hdl.handle.net/10755/304543-
dc.description.abstract<p>Session presented on: Wednesday, July 24, 2013</p><b>Purpose: </b> To teach faculty and administrators how to formulate values based strategies to address incivility in academe. <p><b>Methods: </b> Discussion, Role Play <p><b>Results: </b> <p>'''' The nursing literature confirms that incivility is a growing and serious concern in higher education. In higher education incivility denotes intended speech or action aimed at interfering with the harmony of the teaching-learning process of others. This reality challenges faculty and administrators to transform the culture amidst high stakes for promotion and tenure, workloads that stretch the limits and uncertainty about how to best respond. Incivility is antithetical to the values that undermine interprofessional collaborative relationships, mainly respect, trust, honesty and ethical comportment. ' <p>' '' In Silence Kills seven crucial conversations are described that people in healthcare frequently fail to hold. Four relate to incivility: disrespect (swearing); poor teamwork (gossip); micromanagement (bullying); and lack of support (reluctance to help). While the overt acts of incivility, manifest as violence or harassment, are formally addressed in policy statements, subtle acts of incivility do not lend themselves to open discussion. Therefore, subtle nonverbal attempts at intimidation are less apt to be explicable to a superior. As such, the cry for help from the victim may be ignored, thus sanctioned, by administrators. Sanctioned acts of incivility become part of the culture. <p>'<b>Conclusion: </b> <p>'''' To resolve instances of incivility, the administrator must thoughtfully listen and follow-up using an arsenal of resources. With open dialogue, clear expectations of acceptable and unacceptable faculty behaviors must be written along with consequences for violations. Faculty development on conflict resolution, negotiation strategies and teambuilding may be a powerful tool for resolution. Input from Human Resources supports the efforts of administrators who need help dealing with this complex issue. While creating a culture of civility challenges the best of faculty, a values-laden approach of interprofessional collaboration helps to frame the issue when incivility strikes.en
dc.subjectincivilityen
dc.subjectcivilityen
dc.date.available2013-10-22T20:38:25Z-
dc.date.issued2013-10-22-
dc.date.issued2013-10-22en
dc.date.accessioned2013-10-22T20:38:25Z-
dc.conference.date2013en
dc.conference.name24th International Nursing Research Congressen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationPrague, Czech Republicen
dc.description24th International Nursing Research Congress Theme: Bridge the Gap Between Research and Practice Through Collaboration. Held at the Hilton Prague Hotel.en
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