"A Journey to Emergency Department Safety" - Using the ENA Violence in the Workplace Toolkit

2.50
Hdl Handle:
http://hdl.handle.net/10755/306578
Category:
Abstract
Type:
Poster
Title:
"A Journey to Emergency Department Safety" - Using the ENA Violence in the Workplace Toolkit
Author(s):
Burney, Casey; Williams, Marie
Lead Author STTI Affiliation:
Non-member
Author Details:
Casey Burney, RN, casey.burney@nhrmc.org; Marie Williams, RN
Abstract:

Research Abstract

Purpose: The purpose of this study is to use the ENA Violence in the Workplace Toolkit to assess the current safety status for the Emergency Department and implement a comprehensive quality improvement plan and evaluate its effectiveness. Staff safety is key to maintaining a healthy working environment. Certification and regulatory agencies have identified that employers have a legal obligation to provide their employees with a hazards free workplace, free of physical or emotional harm. The objectives of this project are to understand the issues of Emergency Department violence, to design a practical action plan that will help achieve desired outcomes, and to implement and evaluate the plan of employee, patient, and visitor safety.

Design: A convenience sample of emergency nurses from two emergency departments was used. An anonymous web-based survey, replicated from the Emergency Nurses’ Association Workplace Violence Toolkit, was available for staff completion over a three-month period. In addition, a safety services manager completed a department environmental assessment survey.

Setting: The study includes two emergency departments within the same health care network, in a suburban county in southeastern North Carolina. One is a Level II trauma center and teaching hospital, and the other is a community hospital.

Participants/Subjects: Participants are nurses employed in the emergency departments, travel nurses excluded.

Methods: The web-based survey used was replicated from the ENA Workplace Violence Toolkit to have consistent data for re-measurement. The survey consisted of 26 questions, including multiple choices with likert-type scaling and open-ended. Demographic data collected consisted of the nurses’ gender, experience, shift worked, and highest degree obtained. Data collected in relation to workplace violence was the nurses’ perception of what constitutes violence, whether or not violence is considered part of the job, if the violence were reported, and education received related to workplace violence.

Results/Outcomes: Data was collected from 73 surveys. Nurses’ perception of what constitutes violence varied from yelled at to sexual assault. Over 57% of the nurses think violence was part of the job. Although 42 of the 73 nurses reported training within the last year, more than 43% did not formally report workplace violence.

Implications: Data has been collected, analyzed and an action plan has been formulated for implementation. Four themes direct the action plan and include: education, communication/leadership, security/police, and environment. Some of the action items include creating a formal training session for de-escalation for all new emergency department employees, develop a consistent program to follow up with staff after an incident occurs, formalization of the debriefing process, collaboration with Special Police to implement a violence rapid response team, and installation of personal alert devices.

Keywords:
Using ENA Workplace Violence Toolkit
Repository Posting Date:
9-Dec-2013
Date of Publication:
9-Dec-2013
Conference Date:
2013
Conference Name:
2013 ENA Leadership Conference
Conference Host:
Emergency Nurses Association
Conference Location:
Ft. Lauderdale, Florida, USA
Description:
2013 ENA Leadership Conference Theme: Shape the Future. Held at the Greater Fort Lauderdale Broward County Convention Center
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePosteren_GB
dc.title"A Journey to Emergency Department Safety" - Using the ENA Violence in the Workplace Toolkiten_GB
dc.contributor.authorBurney, Caseyen_GB
dc.contributor.authorWilliams, Marieen_GB
dc.contributor.departmentNon-memberen_GB
dc.author.detailsCasey Burney, RN, casey.burney@nhrmc.org; Marie Williams, RNen_GB
dc.identifier.urihttp://hdl.handle.net/10755/306578-
dc.description.abstract<p>Research Abstract</p><p>Purpose: The purpose of this study is to use the ENA Violence in the Workplace Toolkit to assess the current safety status for the Emergency Department and implement a comprehensive quality improvement plan and evaluate its effectiveness. Staff safety is key to maintaining a healthy working environment. Certification and regulatory agencies have identified that employers have a legal obligation to provide their employees with a hazards free workplace, free of physical or emotional harm. The objectives of this project are to understand the issues of Emergency Department violence, to design a practical action plan that will help achieve desired outcomes, and to implement and evaluate the plan of employee, patient, and visitor safety.</p><p>Design: A convenience sample of emergency nurses from two emergency departments was used. An anonymous web-based survey, replicated from the Emergency Nurses’ Association Workplace Violence Toolkit, was available for staff completion over a three-month period. In addition, a safety services manager completed a department environmental assessment survey.</p><p>Setting: The study includes two emergency departments within the same health care network, in a suburban county in southeastern North Carolina. One is a Level II trauma center and teaching hospital, and the other is a community hospital.</p><p>Participants/Subjects: Participants are nurses employed in the emergency departments, travel nurses excluded.</p><p>Methods: The web-based survey used was replicated from the ENA Workplace Violence Toolkit to have consistent data for re-measurement. The survey consisted of 26 questions, including multiple choices with likert-type scaling and open-ended. Demographic data collected consisted of the nurses’ gender, experience, shift worked, and highest degree obtained. Data collected in relation to workplace violence was the nurses’ perception of what constitutes violence, whether or not violence is considered part of the job, if the violence were reported, and education received related to workplace violence.</p><p>Results/Outcomes: Data was collected from 73 surveys. Nurses’ perception of what constitutes violence varied from yelled at to sexual assault. Over 57% of the nurses think violence was part of the job. Although 42 of the 73 nurses reported training within the last year, more than 43% did not formally report workplace violence.</p><p>Implications: Data has been collected, analyzed and an action plan has been formulated for implementation. Four themes direct the action plan and include: education, communication/leadership, security/police, and environment. Some of the action items include creating a formal training session for de-escalation for all new emergency department employees, develop a consistent program to follow up with staff after an incident occurs, formalization of the debriefing process, collaboration with Special Police to implement a violence rapid response team, and installation of personal alert devices.</p>en_GB
dc.subjectUsing ENA Workplace Violence Toolkiten_GB
dc.date.available2013-12-09T17:00:07Z-
dc.date.issued2013-12-09-
dc.date.accessioned2013-12-09T17:00:07Z-
dc.conference.date2013en_GB
dc.conference.name2013 ENA Leadership Conferenceen_GB
dc.conference.hostEmergency Nurses Associationen_GB
dc.conference.locationFt. Lauderdale, Florida, USAen_GB
dc.description2013 ENA Leadership Conference Theme: Shape the Future. Held at the Greater Fort Lauderdale Broward County Convention Centeren_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.en_GB
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