Conducting a 360-Degree Evaluation to Promote Excellence in a Health Care Setting Using Theories of Good Work and Appreciative Inquiry

2.50
Hdl Handle:
http://hdl.handle.net/10755/308001
Category:
Abstract
Type:
Presentation
Title:
Conducting a 360-Degree Evaluation to Promote Excellence in a Health Care Setting Using Theories of Good Work and Appreciative Inquiry
Author(s):
Miller, Joan F
Lead Author STTI Affiliation:
Theta Zeta
Author Details:
Joan F Miller, PhD, FNP, MSN, BSN, jmiller@bloomu.edu
Abstract:

Poster presented on: Monday, November 18, 2013, Tuesday, November 19, 2013

Achieving and maintaining excellence in the work place require that all members of a health care team embrace a common vision. To explore the vision of service excellence in a large outpatient clinic, nurses, physicians and other members of the interdisciplinary team used theories of Good Work and Appreciative Inquiry to guide a programmatic interview process. Good work is defined as work that is excellent, ethical, and engaging.  Excellent work is work performed according to the highest standards of one’s profession. Ethical work is work that is socially and morally responsible. Engaging work is work that is personally meaningful and enjoyable. Appreciative Inquiry focuses on what is best and what might be when seeking to create positive, energizing work environments.  All members of the interdisciplinary team responded to a set of questions aimed at learning what each member of the team perceived excellent, ethical, and engaging work to be in their work environment. Themes associated with excellence included dedication, commitment, and teamwork. Nurses focused on the family aspect of the work place.  Themes associated with ethical work included respect, commitment, and an interest in the needs of others. Themes associated with engaging work included shared goals, collegiality, good communication, and acknowledgement of one’s contribution to good work. Nurses, physicians, and leadership concluded that reflection on the meaning of Good Work using Appreciative Inquiry constitutes an effective way to build and sustain service excellence in the work place. Going forward team leaders have integrated theories of Good Work and Appreciative Inquiry into orientation sessions for new employees and residents. To sustain commitment to service excellence, the interdisciplinary team has included themes derived from this programmatic assessment into quarterly meetings.
Keywords:
Appreciative Inquiry; Good Work; Service excellence
Repository Posting Date:
19-Dec-2013
Date of Publication:
19-Dec-2013
Conference Date:
2013
Conference Name:
42nd Biennial Convention
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriott
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleConducting a 360-Degree Evaluation to Promote Excellence in a Health Care Setting Using Theories of Good Work and Appreciative Inquiryen_GB
dc.contributor.authorMiller, Joan Fen_GB
dc.contributor.departmentTheta Zetaen_GB
dc.author.detailsJoan F Miller, PhD, FNP, MSN, BSN, jmiller@bloomu.eduen_GB
dc.identifier.urihttp://hdl.handle.net/10755/308001-
dc.description.abstract<p>Poster presented on: Monday, November 18, 2013, Tuesday, November 19, 2013</p>Achieving and maintaining excellence in the work place require that all members of a health care team embrace a common vision. To explore the vision of service excellence in a large outpatient clinic, nurses, physicians and other members of the interdisciplinary team used theories of Good Work and Appreciative Inquiry to guide a programmatic interview process. Good work is defined as work that is excellent, ethical, and engaging.  Excellent work is work performed according to the highest standards of one’s profession. Ethical work is work that is socially and morally responsible. Engaging work is work that is personally meaningful and enjoyable. Appreciative Inquiry focuses on <i>what is best </i>and <i>what might be </i>when seeking to create positive, energizing work environments.  All members of the interdisciplinary team responded to a set of questions aimed at learning what each member of the team perceived excellent, ethical, and engaging work to be in their work environment. Themes associated with excellence included dedication, commitment, and teamwork. Nurses focused on the <i>family aspect </i>of the work place.  Themes associated with ethical work included respect, commitment, and an interest in the needs of others. Themes associated with engaging work included shared goals, collegiality, good communication, and acknowledgement of one’s contribution to good work. Nurses, physicians, and leadership concluded that reflection on the meaning of Good Work using Appreciative Inquiry constitutes an effective way to build and sustain service excellence in the work place. Going forward team leaders have integrated theories of Good Work and Appreciative Inquiry into orientation sessions for new employees and residents. To sustain commitment to service excellence, the interdisciplinary team has included themes derived from this programmatic assessment into quarterly meetings.en_GB
dc.subjectAppreciative Inquiryen_GB
dc.subjectGood Worken_GB
dc.subjectService excellenceen_GB
dc.date.available2013-12-19T17:25:15Z-
dc.date.issued2013-12-19-
dc.date.accessioned2013-12-19T17:25:15Z-
dc.conference.date2013en_GB
dc.conference.name42nd Biennial Conventionen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationIndianapolis, Indiana, USAen_GB
dc.description42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriotten_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.en_GB
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