Implementation of a Clinical Telemedicine Program at a Large Multi Site Community Hospital

2.50
Hdl Handle:
http://hdl.handle.net/10755/308117
Category:
Abstract
Type:
Presentation
Title:
Implementation of a Clinical Telemedicine Program at a Large Multi Site Community Hospital
Author(s):
Riddell, Karen B
Lead Author STTI Affiliation:
Tau Upsilon
Author Details:
Karen B Riddell, RN, BScN MBA, karen_riddell@wrh.on.ca
Abstract:

Poster presented on: Tuesday, November 19, 2013, Monday, November 18, 2013

Windsor Regional Hospital (WRH) a large multi site community hospital located in Windsor Ontario Canada received funding from the Ministry in February 2012 to expand its Telemedicine capability with the addition of five telemedicine nurses.  Benefits of telemedicine include reduction of time/distance barriers, stress, expense, wait-times and improved patient satisfaction. A readiness assessment completed prior to implementation identified key challenges including clinical space, camera and peripheral availability, and multiple hospital sites requiring service.  Additional challenges include provider buy in, fear of technology, lack of experience and resources, technology downtime and lack of standardization. 

A WRH VP was assigned as project sponsor, a clinical lead assigned to lead the development of the program and a steering committee struck to provide oversight.  A recruitment strategy was initiated and working closely with the regional government the infrastructure, orientation, training, and goals to support telemedicine were developed. 

Data has been collected and analyzed to identify where our patients are coming from and where they are required to go to access healthcare services.  Focused department specific goals and priorities have been identified.  Communication strategies to ensure internal and external stakeholder engagement, staff, physician, patient and family education have been developed. The primary focus during these initial phases has been on the development of a strong infrastructure supported by standard operating procedures to ensure quality and safety are inherent in all processes. 

Partnerships with other providers, membership in communities of practice and development of program team task forces have been formed. 

Prior to implementation 2011-2012 there were approximately 40 clinical visits conducted utilizing telemedicine technology.  Since implementation telemedicine services have expanded in bariatrics, children’s mental health, orthopaedic care and cancer care.  In December 2012 and January 2013, 25 clinical visits have been hosted.  Our target for clinical visits is 25 visits per week per nurse.

Keywords:
Technology; Telemedicine; Videoconferencing
Repository Posting Date:
19-Dec-2013
Date of Publication:
19-Dec-2013
Conference Date:
2013
Conference Name:
42nd Biennial Convention
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriott
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleImplementation of a Clinical Telemedicine Program at a Large Multi Site Community Hospitalen_GB
dc.contributor.authorRiddell, Karen Ben_GB
dc.contributor.departmentTau Upsilonen_GB
dc.author.detailsKaren B Riddell, RN, BScN MBA, karen_riddell@wrh.on.caen_GB
dc.identifier.urihttp://hdl.handle.net/10755/308117-
dc.description.abstract<p>Poster presented on: Tuesday, November 19, 2013, Monday, November 18, 2013</p>Windsor Regional Hospital (WRH) a large multi site community hospital located in Windsor Ontario Canada received funding from the Ministry in February 2012 to expand its Telemedicine capability with the addition of five telemedicine nurses.  Benefits of telemedicine include reduction of time/distance barriers, stress, expense, wait-times and improved patient satisfaction. A readiness assessment completed prior to implementation identified key challenges including clinical space, camera and peripheral availability, and multiple hospital sites requiring service.  Additional challenges include provider buy in, fear of technology, lack of experience and resources, technology downtime and lack of standardization.  <p>A WRH VP was assigned as project sponsor, a clinical lead assigned to lead the development of the program and a steering committee struck to provide oversight.  A recruitment strategy was initiated and working closely with the regional government the infrastructure, orientation, training, and goals to support telemedicine were developed.  <p>Data has been collected and analyzed to identify where our patients are coming from and where they are required to go to access healthcare services.  Focused department specific goals and priorities have been identified.  Communication strategies to ensure internal and external stakeholder engagement, staff, physician, patient and family education have been developed. The primary focus during these initial phases has been on the development of a strong infrastructure supported by standard operating procedures to ensure quality and safety are inherent in all processes.  <p>Partnerships with other providers, membership in communities of practice and development of program team task forces have been formed.  <p>Prior to implementation 2011-2012 there were approximately 40 clinical visits conducted utilizing telemedicine technology.  Since implementation telemedicine services have expanded in bariatrics, children’s mental health, orthopaedic care and cancer care.  In December 2012 and January 2013, 25 clinical visits have been hosted.  Our target for clinical visits is 25 visits per week per nurse.en_GB
dc.subjectTechnologyen_GB
dc.subjectTelemedicineen_GB
dc.subjectVideoconferencingen_GB
dc.date.available2013-12-19T17:27:07Z-
dc.date.issued2013-12-19-
dc.date.accessioned2013-12-19T17:27:07Z-
dc.conference.date2013en_GB
dc.conference.name42nd Biennial Conventionen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationIndianapolis, Indiana, USAen_GB
dc.description42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriotten_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.en_GB
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