Implementing the Four Perinatal Quality Initiatives: Creating a Change in Model of Care and Culture

2.50
Hdl Handle:
http://hdl.handle.net/10755/308153
Category:
Abstract
Type:
Presentation
Title:
Implementing the Four Perinatal Quality Initiatives: Creating a Change in Model of Care and Culture
Author(s):
Benjamin, Kirsten M
Lead Author STTI Affiliation:
Non-member
Author Details:
Kirsten M Benjamin, RN, MSN Ed, Kirsten.benjamin@memorialhermann.org
Abstract:

Session presented on: Tuesday, November 19, 2013

Family Centered Care (FCC) had been implemented in the institution in 2002 but it was obvious that FCC was not the current model of care. There is extensive literature on the benefits of FCC but it was necessary in this environment to take it a step further and focus on the quality of the patient experience.  From the time the patient walks through the door until they are discharged home it is an honor to be a part of their birth experience, one that can never be replicated again.  In an era of reimbursement changes and decreased funding, we needed to create a new culture of how we care for our patients so that we can ensure long-term organizational success. 

The overall approach to process improvement included defining the problem and understanding what needed to be accomplished, measuring for improvement, analyzing the data, defining what changes needed to be made to make the improvement and finally sustaining the improvement.  Change management theory guided our preparations for implementation of the new processes. Managing complex change effectively requires vision, skills, incentives and resources. Without each of these elements successful change is at risk from the following behaviors: confusion, anxiety, resistance and frustration. Those experiencing the change are also subject to the treadmill effect when there is no clearly defined and communicated action plan.

The successful implementation of FCC and the four quality initiatives provided for a new model of care involving the patient and her family through a patient centered approach. The model of care was efficient, effective, safe, and quality focused and ultimately changed the culture of the Women’s Service Line.

Keywords:
Incentives; Vision; Action Plan
Repository Posting Date:
19-Dec-2013
Date of Publication:
19-Dec-2013
Conference Date:
2013
Conference Name:
42nd Biennial Convention
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriott
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleImplementing the Four Perinatal Quality Initiatives: Creating a Change in Model of Care and Cultureen_GB
dc.contributor.authorBenjamin, Kirsten Men_GB
dc.contributor.departmentNon-memberen_GB
dc.author.detailsKirsten M Benjamin, RN, MSN Ed, Kirsten.benjamin@memorialhermann.orgen_GB
dc.identifier.urihttp://hdl.handle.net/10755/308153-
dc.description.abstract<p>Session presented on: Tuesday, November 19, 2013</p>Family Centered Care (FCC) had been implemented in the institution in 2002 but it was obvious that FCC was not the current model of care. There is extensive literature on the benefits of FCC but it was necessary in this environment to take it a step further and focus on the quality of the patient experience.  From the time the patient walks through the door until they are discharged home it is an honor to be a part of their birth experience, one that can never be replicated again.  In an era of reimbursement changes and decreased funding, we needed to create a new culture of how we care for our patients so that we can ensure long-term organizational success.  <p>The overall approach to process improvement included defining the problem and understanding what needed to be accomplished, measuring for improvement, analyzing the data, defining what changes needed to be made to make the improvement and finally sustaining the improvement.  Change management theory guided our preparations for implementation of the new processes. Managing complex change effectively requires vision, skills, incentives and resources. Without each of these elements successful change is at risk from the following behaviors: confusion, anxiety, resistance and frustration. Those experiencing the change are also subject to the treadmill effect when there is no clearly defined and communicated action plan. <p>The successful implementation of FCC and the four quality initiatives provided for a new model of care involving the patient and her family through a patient centered approach. The model of care was efficient, effective, safe, and quality focused and ultimately changed the culture of the Women’s Service Line.en_GB
dc.subjectIncentivesen_GB
dc.subjectVisionen_GB
dc.subjectAction Planen_GB
dc.date.available2013-12-19T17:27:35Z-
dc.date.issued2013-12-19-
dc.date.accessioned2013-12-19T17:27:35Z-
dc.conference.date2013en_GB
dc.conference.name42nd Biennial Conventionen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationIndianapolis, Indiana, USAen_GB
dc.description42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriotten_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission.en_GB
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