Creating a Culture of Teamwork Through the Use of Teamstepps Strategies within Women's and Infants Service Line

2.50
Hdl Handle:
http://hdl.handle.net/10755/308457
Category:
Abstract
Type:
Presentation
Title:
Creating a Culture of Teamwork Through the Use of Teamstepps Strategies within Women's and Infants Service Line
Author(s):
Lundeen, Suzanne; Padilla, Maureen S
Lead Author STTI Affiliation:
Non-member
Author Details:
Suzanne Lundeen, RN, PhD, suzanne.lundeen@harrishealth.org; Maureen S Padilla, DNP, RNC-OB, NEA-BC
Abstract:

Session presented on: Sunday, November 17, 2013

The goal of this project was to improve patient safety and satisfaction by implementing an evidence-based system to enhance communication and teamwork skills among health care professionals. A multidisciplinary group committed to changing the culture of the Women’s and Infants department attended the TeamSTEPPS master training course. The team identified communication as a recurring problem that threatened patient safety and satisfaction and developed the department-wide “snapshot” as an intervention to improve communication.

A four- hour interactive workshop was attended by key departmental direct patient care stakeholders. The remaining departmental staff attended a mandatory two hour workshop; both workshops highlighted the TeamSTEPPS philosophy and provided an opportunity to practice TeamSTEPPS behaviors and the “snapshot.”  The interdisciplinary department-wide “snapshot” is conducted twice daily and is led by the Obstetric faculty and attended by L&D, antepartum, OR and mother/baby charge nurses, Anesthesia, Neonatology, Certified Nurse Midwife, Family Medicine and Pediatrics. The snapshot is a scripted report that provides an opportunity discuss all relevant patient care topics. To close the snapshot, the Obstetric faculty clearly states: “If any team member sees anything unsafe or not in the best interests of our patients, we expect you to speak up.  If you are unable to get a timely or effective response, call me, obstetric faculty, Dr.  _______.”

Improved communication and collaboration has been evidenced by expediting safe mother-baby discharges during periods of increased census, enhanced intercommunication between obstetrics and anesthesia departments, improved operating room productivity, timely and effective neonatology consultations and accessibility and accountability of the obstetric faculty member on-duty. Effective collaboration and communication are essential elements of professional nursing. The department-wide “snapshot” encourages nurses to be actively involved in the multidisciplinary healthcare team and make valuable, evidence-based contributions to patient safety and satisfaction.

Keywords:
Communication; TeamSTEPPS; Collaboration
Repository Posting Date:
19-Dec-2013
Date of Publication:
19-Dec-2013
Conference Date:
2013
Conference Name:
42nd Biennial Convention
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriott

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleCreating a Culture of Teamwork Through the Use of Teamstepps Strategies within Women's and Infants Service Lineen_GB
dc.contributor.authorLundeen, Suzanneen_GB
dc.contributor.authorPadilla, Maureen Sen_GB
dc.contributor.departmentNon-memberen_GB
dc.author.detailsSuzanne Lundeen, RN, PhD, suzanne.lundeen@harrishealth.org; Maureen S Padilla, DNP, RNC-OB, NEA-BCen_GB
dc.identifier.urihttp://hdl.handle.net/10755/308457-
dc.description.abstract<p>Session presented on: Sunday, November 17, 2013</p>The goal of this project was to improve patient safety and satisfaction by implementing an evidence-based system to enhance communication and teamwork skills among health care professionals. A multidisciplinary group committed to changing the culture of the Women’s and Infants department attended the TeamSTEPPS master training course. The team identified communication as a recurring problem that threatened patient safety and satisfaction and developed the department-wide “snapshot” as an intervention to improve communication. <p>A<b> </b>four- hour<b> </b>interactive workshop was attended by key departmental direct patient care stakeholders. The remaining departmental staff attended a mandatory two hour workshop; both workshops highlighted the TeamSTEPPS philosophy and provided an opportunity to practice TeamSTEPPS behaviors and the “snapshot.”  The interdisciplinary department-wide “snapshot” is conducted twice daily and is led by the Obstetric faculty and attended by L&D, antepartum, OR and mother/baby charge nurses, Anesthesia, Neonatology, Certified Nurse Midwife, Family Medicine and Pediatrics. The snapshot is a scripted report that provides an opportunity discuss all relevant patient care topics. To close the snapshot, the Obstetric faculty clearly states: “If any team member sees anything unsafe or not in the best interests of our patients, we expect you to speak up.  If you are unable to get a timely or effective response, call me, obstetric faculty, Dr.  _______.” <p>Improved communication and collaboration has been evidenced by expediting safe mother-baby discharges during periods of increased census, enhanced intercommunication between obstetrics and anesthesia departments, improved operating room productivity, timely and effective neonatology consultations and accessibility and accountability of the obstetric faculty member on-duty. Effective collaboration and communication are essential elements of professional nursing. The department-wide “snapshot” encourages nurses to be actively involved in the multidisciplinary healthcare team and make valuable, evidence-based contributions to patient safety and satisfaction.en_GB
dc.subjectCommunicationen_GB
dc.subjectTeamSTEPPSen_GB
dc.subjectCollaborationen_GB
dc.date.available2013-12-19T17:31:37Z-
dc.date.issued2013-12-19-
dc.date.accessioned2013-12-19T17:31:37Z-
dc.conference.date2013en_GB
dc.conference.name42nd Biennial Conventionen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationIndianapolis, Indiana, USAen_GB
dc.description42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriotten_GB
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