Moving Forward: Tips for Resolving Conflict and Promoting Civility in the Workplace

2.50
Hdl Handle:
http://hdl.handle.net/10755/308467
Category:
Abstract
Type:
Presentation
Title:
Moving Forward: Tips for Resolving Conflict and Promoting Civility in the Workplace
Author(s):
Leibold, Nancyruth; Schwarz, Laura Marie
Lead Author STTI Affiliation:
Mu Lamda
Author Details:
Nancyruth Leibold, EdD, RN, MSN, BSN, PHN, LSN, nrleibold@hotmail.com; Laura Marie Schwarz, DNP, RN
Abstract:

Session presented on: Sunday, November 17, 2013

Purpose

Incivility is a type of conflict that results in a variety of workplace issues around the globe. Disruptive behaviors impact effective communication and errors, compromise patient safety and possibly increase patient mortality (Rosenstein & O’Daniel, 2008).  Spence Laschinger, Leiter, Day, and Gilin (2009) reported that nurse satisfaction and lower turnover rates are related to workplace civility.  Incivility in the workplace is also related to medication safety (Covell, 2010).  In addition, uncivil behaviors, such as intimidation can contribute to poor patient satisfaction (Joint Commission, 2008). Incivility cannot go unchecked in the workplace.  Interventions are needed to address the issues of incivility. This presentation focuses on strategies a nurse may apply in the workplace for Resolving Conflict and Promoting Civility. When nurses are uncivil in the workplace, conflict resolution skills are one tactic that can be applied to manage the conflict.

Methods

The use of interventions to resolve conflict in a positive forum before it escalates any further is one valid intervention to address incivility and promote civility in the workplace. Role playing is used in this presentation to demonstrate application of the strategies for dealing with incivility.  An application conflict resolution worksheet specific to addressing incivility is also shared in this presentation. 

Results

The use of conflict resolution skills to deal with incivility has mixed results.  It works well in some situations to de-escalate and resolve incivility with some nurses.  It is one strategy to use to address incivility, however is not the one and only or final solution.

Conclusion

Addressing workplace conflict is the role of all nurses in every setting.  The use of positive, moving forward tips to apply is one step closer to diminishing incivility in the workplace.  Incivility is a complex issue that requires a magnitude of varied interventions to address.

Keywords:
Disruptive behaviors; Conflict resolution; workplace incivility
Repository Posting Date:
19-Dec-2013
Date of Publication:
19-Dec-2013
Conference Date:
2013
Conference Name:
42nd Biennial Convention
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriott

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleMoving Forward: Tips for Resolving Conflict and Promoting Civility in the Workplaceen_GB
dc.contributor.authorLeibold, Nancyruthen_GB
dc.contributor.authorSchwarz, Laura Marieen_GB
dc.contributor.departmentMu Lamdaen_GB
dc.author.detailsNancyruth Leibold, EdD, RN, MSN, BSN, PHN, LSN, nrleibold@hotmail.com; Laura Marie Schwarz, DNP, RNen_GB
dc.identifier.urihttp://hdl.handle.net/10755/308467-
dc.description.abstract<p>Session presented on: Sunday, November 17, 2013</p><b>Purpose </b><p>Incivility is a type of conflict that results in a variety of workplace issues around the globe. Disruptive behaviors impact effective communication and errors, compromise patient safety and possibly increase patient mortality (Rosenstein & O’Daniel, 2008).  Spence Laschinger, Leiter, Day, and Gilin (2009) reported that nurse satisfaction and lower turnover rates are related to workplace civility.  Incivility in the workplace is also related to medication safety (Covell, 2010).  In addition, uncivil behaviors, such as intimidation can contribute to poor patient satisfaction (Joint Commission, 2008). Incivility cannot go unchecked in the workplace.  Interventions are needed to address the issues of incivility. This presentation focuses on strategies a nurse may apply in the workplace for Resolving Conflict and Promoting Civility. When nurses are uncivil in the workplace, conflict resolution skills are one tactic that can be applied to manage the conflict. <p><b>Methods</b><p>The use of interventions to resolve conflict in a positive forum before it escalates any further is one valid intervention to address incivility and promote civility in the workplace. Role playing is used in this presentation to demonstrate application of the strategies for dealing with incivility.  An application conflict resolution worksheet specific to addressing incivility is also shared in this presentation.  <p><b>Results</b><p>The use of conflict resolution skills to deal with incivility has mixed results.  It works well in some situations to de-escalate and resolve incivility with some nurses.  It is one strategy to use to address incivility, however is not the one and only or final solution. <p><b>Conclusion</b><p>Addressing workplace conflict is the role of all nurses in every setting.  The use of positive, moving forward tips to apply is one step closer to diminishing incivility in the workplace.  Incivility is a complex issue that requires a magnitude of varied interventions to address.en_GB
dc.subjectDisruptive behaviorsen_GB
dc.subjectConflict resolutionen_GB
dc.subjectworkplace incivilityen_GB
dc.date.available2013-12-19T17:31:45Z-
dc.date.issued2013-12-19-
dc.date.accessioned2013-12-19T17:31:45Z-
dc.conference.date2013en_GB
dc.conference.name42nd Biennial Conventionen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationIndianapolis, Indiana, USAen_GB
dc.description42nd Biennial Convention 2013 Theme: Give Back to Move Forward. Held at the JW Marriotten_GB
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