2.50
Hdl Handle:
http://hdl.handle.net/10755/316790
Category:
Abstract
Type:
Presentation
Title:
The Enormous Cost of Ineffective Communication: A Case Study
Author(s):
Sparti, Frances L.
Lead Author STTI Affiliation:
Gamma Xi
Author Details:
Frances L. Sparti, DNP, email: sparti@tds.net
Abstract:

Poster presented on: Friday, April 4, 2014, Saturday, April 5, 2014

Introduction: Ineffective communication, especially at transitions of care, has been implicated in the majority of adverse and sentinel events. Reductionist medicine has been practiced for many years, focusing on signs, symptoms and disease processes. Although beneficial for evidence-based and cancer research, reductionist medicine lacks an individualized, holistic practice approach. Effective communication is essential for safe, quality patient outcomes, but patients and health-care providers may lack the necessary communication skills successfully accomplish these outcomes.

 Purpose: To heighten awareness of the enormous consequences, poor outcomes for the individual, and expansion of the economic burden of ineffective communication pervasive in the health-care system in the United States.  

Methodology: A retrospective, qualitative descriptive instrumental case study to provide insight into the phenomenon and facilitate understanding. IRB approved, the study examined a 20 year case, the context pf which was thoroughly scrutinized for illumination on the significant problem of ineffective communication resulting in poor patient outcomes.

Implications: Ineffective communication leads to lack of coordination and continuity of care. Providers may not be taught, have learned or practice effective communication skills. Patients may lack the health literacy to provide an adequate patient history or manage their care. Patient-provider and provider-provider interactions require refined communication skills to promote positive patient outcomes and safe, quality care. Ineffective communication is exceedingly costly in terms of morbidity and mortality, as well as financial burden. By examining one example of ineffective communication, this case metaphorically reveals the depth of the problem in the current health-care system. Awareness of the problem is essential. Providers need to be taught, learn and practice effective communication skills. Patients must be educated and provided assistance, as well as advocacy to manage their health-care, in order to have positive outcomes and lower health care costs.

Keywords:
health literacy; ineffective communication; reductionist medicine
Repository Posting Date:
13-May-2014
Date of Publication:
13-May-2014
Conference Date:
2014
Conference Name:
Nursing Education Research Conference 2014
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing; National League of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
Nursing Education Research Conference 2014 Theme: Nursing Education Research, held in Hyatt Regency Indianapolis
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription.  Contact your library for assistance in obtaining the as-published article

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titleThe Enormous Cost of Ineffective Communication: A Case Studyen_GB
dc.contributor.authorSparti, Frances L.en_GB
dc.contributor.departmentGamma Xien_GB
dc.author.detailsFrances L. Sparti, DNP, email: sparti@tds.neten_GB
dc.identifier.urihttp://hdl.handle.net/10755/316790-
dc.description.abstract<p>Poster presented on: Friday, April 4, 2014, Saturday, April 5, 2014</p><p><b>Introduction: </b>Ineffective communication, especially at transitions of care, has been implicated in the majority of adverse and sentinel events. Reductionist medicine has been practiced for many years, focusing on signs, symptoms and disease processes. Although beneficial for evidence-based and cancer research, reductionist medicine lacks an individualized, holistic practice approach. Effective communication is essential for safe, quality patient outcomes, but patients and health-care providers may lack the necessary communication skills successfully accomplish these outcomes. <p> <b>Purpose: </b>To heighten awareness of the enormous consequences, poor outcomes for the individual, and expansion of the economic burden of ineffective communication pervasive in the health-care system in the United States.  <b></b><p><b>Methodology</b>: A retrospective, qualitative descriptive instrumental case study to provide insight into the phenomenon and facilitate understanding. IRB approved, the study examined a 20 year case, the context pf which was thoroughly scrutinized for illumination on the significant problem of ineffective communication resulting in poor patient outcomes. <p><b>Implications</b>: Ineffective communication leads to lack of coordination and continuity of care. Providers may not be taught, have learned or practice effective communication skills. Patients may lack the health literacy to provide an adequate patient history or manage their care. Patient-provider and provider-provider interactions require refined communication skills to promote positive patient outcomes and safe, quality care. Ineffective communication is exceedingly costly in terms of morbidity and mortality, as well as financial burden. By examining one example of ineffective communication, this case metaphorically reveals the depth of the problem in the current health-care system. Awareness of the problem is essential. Providers need to be taught, learn and practice effective communication skills. Patients must be educated and provided assistance, as well as advocacy to manage their health-care, in order to have positive outcomes and lower health care costs.en_GB
dc.subjecthealth literacyen_GB
dc.subjectineffective communicationen_GB
dc.subjectreductionist medicineen_GB
dc.date.available2014-05-13T16:42:25Z-
dc.date.issued2014-05-13-
dc.date.accessioned2014-05-13T16:42:25Z-
dc.conference.date2014en_GB
dc.conference.nameNursing Education Research Conference 2014en_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.hostNational League of Nursingen_GB
dc.conference.locationIndianapolis, Indiana, USAen_GB
dc.descriptionNursing Education Research Conference 2014 Theme: Nursing Education Research, held in Hyatt Regency Indianapolisen_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription.  Contact your library for assistance in obtaining the as-published articleen_GB
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